mAX® Wi-Fi® 6 AX6600 Mesh Routers
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Hello i have the W21 mesh router and i want to make my wifi speeds slower because im almost at my data limit for my ISP. If i use more than my threshold, they will charge me fees. How do i limit my wifi speeds? I have tried it on the surfboard central app and there are no such settings, and the surfboard max app doesnt work either. I assume the w21 isnt supported by that app. The surfboard central app has barely any functionality. I have had super cheap routers with much more capability in the settings.
In the Surfboard Central app, both my router and satellie are appearing offline.I still have an internet connection and both lights are blue.I have rebooted the router a couple of times but no luck
Can you tell me the latest firmware numbers for the W21 series? I was gifted 2 of these and I’m trying to update the firmware. Apparently that is usually automatic, but I want to be sure.
When I bring up the remove device page in the app, it only shows the satellite. I need to disconnect an individual device on the network not an entire W21.
When I try to access my ARRIS SURFboard mAX router, I get the following message:“The device or resource (the local IP-address for the router) is not set up to accept connections on port “HTTPS”. I have been using the IP-address or xxx.xxx.xxx.1 on my local network. Is that correct? If not, what address should I be using? If it is, how do I correct the issue?
Had one of my W21s go down after the software update bricked one of my routers.received my replacement, and have been trying to add the second replacement w21 router as satellite. unfortunately, the main router doesn't show in surfboard central. I only see the modem in the application, so it won’t let me add a satellite. the main w21 router is blue and connected to the internet; just doesn’t show up in the Surfboard Central Application; therefore can’t add the satellite.saw a similar post, but didn’t see the issue ever resolved.
So I'm new with these routers, and I'm wondering I have 2 of these. Can I put one where my modem is at and also one on the opposite side of my house. Will it make the range further if I do that. Also, these are only Wi-Fi 6 not Wi-Fi 6E, so I can't get the 6GHz with these correct? Also, to get its max potential I need cat6 cables not cat5E. Am I correct about this?
Have Xfinity Internet with an XB8 Xfinity gateway. This gateway is in bridge mode and I have a W21 mesh router connected to it. There’s currently 1 satellite attached to the system and I plan to add a second satellite. internet plan is 500 mbs upload and 20 mbs download speed.I have a wireless security camera that is receiving a strong signal 52 dBm but has erratic upload speeds. Sometimes 14 mbs sometimes around 1 mbs upload speed. (Camera needs 2 to function properly). Ran through troubleshooting steps with Xfinity including swapping out Xfin modem with a new one without success. Thoughts on next steps?
I just purchased a new W21, I now have 3 W21 units in my mesh network. I am trying to confirm if the wired backhaul I setup to one of the units is working. But I cannot find anywhere in the app where I can check this setup.I am using version 4.3.3 of the app on my I phone. Is there anyone that can help me confirm the wired backhaul is working?
I have an established WiFi network at my house. There are usually 20-25 devices logged on. The network uses an ARRIS W21 with a W21 extender. It has worked great for 2-3 years. I have computers, cell phones, gaming systems, security cameras all successfully working. I wanted to add a 2.4GHz (only) device and so i wanted to log into my router to momentarily disable the 5.6GHz band. My Surfboard Central app was uninstalled from my cell phone, so i downloaded it and ran it but it hangs because the SC app can’t find the router. I disconnected all the wired devices (not the cable modem LAN connection) and it won’t connect no matter what i do. The error on my cell phone is: ‘Couldn’t find your mAX router. We are not able to find your mAX Router nearby.’ Well, i’m standing next to it with WiFi enabled on my phone….NOTHING. I’ve spent hours on this. Please help me re-establish the Surfboard Central app so i can manage the router that is otherwise successfully working great. Thank
2 of my 3 W21 Sattelites suddenly stopped working. I called Arris a week ago they gave me a Case# and told me they would ship replacements out immediately. Received zero update, I’ve been trying to call ARRIS customer support but instantly get hung up on. And yes I have the correct number. I got it from this website. I go to check my warranty through the website and it won’t even let me input my serial number to issue a claim here. I go to check my case number and I just get a error loading page. Arris has basically made it impossible to contact them, get an update. I’m not sure if they care about their reputation or keeping customers but it’s looking like they don’t. Very disappointed. I’m hoping Arris will reach out to me to get this issue resolved.
Problem is houses is wired up with RJ45 Cat 5 cables in all the rooms. Can connect router is any room with the modem in any room. But cannot get a wired internet connection from the switch to a console or computer. Xbox said that the problem was with DCHP settings. Notes should includethis is a wifi mesh system with a modem router and satellite. network switch is a self managed switch so I can plug in the modem and router wherever and they figure it out.
Both of my mAX W21 mesh routers suddenly stopped working early morning today. The Internet and modem are working fine (if I connect directly with an Ethernet cable to the modem) but the routers won’t even power up. Called Tech Support and they said many others have similar issues today and are escalating. Waiting for responses. No Wifi.
One of my 2 Surboard Max mesh wifi 6 AX6600 routers simply stopped working. I’ve switched out power cables, no improvement, not a single light came on. Will I need a new unit? Any suggestions?
How do I enable only 2.4 GHz on my SURFboard W21 mesh router, I’m trying to install my Arlo doorbell chime. And it needs to install on 2.4 GHz. Thank you for your help!
