Bought this modem thinking it would bring my download speeds close to the 2000 Mbps rated comcast Xfinity speed I subscribe to, but I am only able to get around 718 Mbps down and 5.8 up. After several attempts at trying to play with settings, OS, and multiple computers, I called in for support through Comcast. They tried their best with their magical keyboard skills, to no avail. Finally, a service technician was sent to determine the issue. After doing many more tests to coax cable, modem, router, cat5e & 6 cables, technician determined that the issue was at the modem.
He was able to show me on his device that the speeds coming in all the way to the modem were in fact 2247 Mbps down and 386 up. Unfortunately, there was no resolution, and the return window on Amazon has expired.
If anyone has found a way of increasing speeds, please share. Thx.
Best answer by SURFboard Moderator
View original
