DOCSIS 3.0 and 3.1 cable modems
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Have had my SB8200 connected to xFinity cable service for over a year with no issues. 2 days ago we experienced a 4 hour xFinity outage, after which my PC is the only device that the modem will connect to the internet with. My mesh WiFi system won’t connect to the internet, nor any other ethernet devices such as my Apple TV. I have rebooted the modem several times and eventually did a factory reset and registered it again with xFinity. Speedtest on my PC gives me 590 mps download, paying for 500. The problem persists. Does anyone have an idea of why my PC is the only device it will connect to the internet with? Any suggestions on correcting this issue? Much appreciated.rvhughes1
I just purchased a SURFboard 8200 v3. The Receive and Send lights both show as green, indicating DOCSIS 3.0 is being received. My ISP is Spectrum, and their local office stated that they have only been using DOCSIS 3.1 in my state for several years. I have seen some other answers regarding this issue related to “provisioning”, and that the issue lies with the ISP, not the equipment. I’m unsure of the proper question to ask the ISP. What is provisioning and what do I need to ask the ISP to do to try and address this issue?
How can I get a longer timeframe of Event Logs on my S33v2? Have been having intermittent dropouts. I believe this is a cable supplier (Spectrum) problem vs. Arris. However, I would like to set up a computer on the modem via internet port to log various elements over a longer period of time. How can I do this vs. the somewhat short period of time the Arris logs events.If it turns out this is the Arris modem how can I get a warranty replacement? I do not have a backup modem so would need to continue to use this one until a warranty replacement is sent to me and then I would send to Arris.
Purchased April 2023 so 16/17 months old and total failure while not home….it was plugged into a surge protector and no other devices in the home were damaged so I don’t think it was from a power surge…..no lights on the arris and have done all the smart things that arris would say….is the power cable inserted? Yes…did you try it from another outlet? YesWill arris cover this under warranty or is it just that this was a bit of a lemon and most arris’s would last much longer?l did swap out an old Motorola modem that still works so wasn’t dead in the water (after coordinating with ISP)I do want to have another spare on hand wondering if I should avoid arris or not
Hi. We’ve had the Arris TM822 modem for a few years now. Optimum is the provider. Recently the Link light is not solid, it’s now blinking green. Would someone know if there’s an issue with the modem or the signal? Thanks.
Howdy folks, I have an SB 8200 that has been working great for 4 years, but over the past 6 months or so it has been dropping connection semi-regularly. After Googling that the unit should last 2 - 4 years I figured mine must be at the end of its lifecycle. If that is true, what should I replace it with? It still seems to be rated highly. I'm not very IT sophisticated although my whole house is smart tech equipped. I use Cox Coaxial gig speed for my internet. Any suggestions for replacement make and model would be appreciated. Thx
I spoke with Spectrum to send me a firmware update and they said that they can’t send updates to third parties so how do I update my firmware
How can I press the wpn button on my aris g36?I needed that to make my printer connected
Spec-wise they look similar. OTOH, I’ve seen people pooh-poohing the Puma chipsets in the CODA56. What's the lowdown on that?
Hello I am trying to submit a warranty claim for my SB8200 Arris Cable Modem but not sure how to begin the process.
How do you reset your username and password if you dont remember them
Looking to replace my BrightSpeed modem with the Arris DOCSIS 3.0 Modem (SB6190). I am seeing varying information on it’s compatibility with a VDSL2 Transport Type. Anyone have this info before I unbox the modem and start swapping it out.
Can any of you having problems accessing the 8200 even access its built in mini-webserver?There is no combination of IP addresses and methods suggested that will work. All I ever get is are “not responding” and “time out” messages from the browser. (The same browser that accesses the router with no issues.)This Modem is new and works perfectly but I need to see my bonding parameters because the cable company is having challenges in my area and needs feedback from my end. Their tech support said that Arris Modems are famous for being inaccessible for unknown reasons. Has anyone had success with a method not already suggested above? Thanks.
Cox Cable came out, my Arris SB200V.3 modem died, shows I bought it along with modem install at BB a few months ago - chat is not working on ARRIS site, found phone nbr for ARRIS cs and no answer - need to find our more about warranty and ability to return defective one. Headed down to BB now to buy a new modem. Very disappointed in the ARRIS “support” -
My arris Modem has both green lights on, the WiFi is blinking however and my devices recognize the network but can’t connect to internet. I’ve cycled multiple times and reset. Any tips? Been out all day
Can’t get my device to connect to the internet
