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DOCSIS 3.0 and 3.1 cable modems

1583 Topics
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The Many
drichardson2864The Many
asked in S33 | S34
S33 bad after less than 3 years?

I bought an S33 less than 3 years ago. Recently was troubleshooting a slow internet issue and rebooted my modem by unplugging it for a minute. When I plugged back in, it never connected to the internet again (green flashing light). I has my ISP come out today and they replaced all the cables and still were unable to get my modem to connect. The tech said modems typically last only 2 years and that mine may not have the latest firmware update or is just gone bad. He installed a different modem which connected immediately. Is it true this modem could have gone bad after less than 3 years of use? It’s out of warranty now, so I’m unsure what else I can do to validate if it truly is bad or not. 

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Wi-Fi Warriors
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The Many
briand805The Many
asked in SB8200
SB8200v3 Suddenlink/Optimum footprint compatibility.

We decided to up-grade our service recently yesterday and purchased a new SB8200 from Amazon(shipped and sold from Amazon). In the add it clearly shows compatible with Altice optimum/ Altice Suddenlink.Very shortly after ordering I became aware after reading several post on reddit and other places that there is an issue with the V3 connecting on optimums networks that were previously Suddenlink, as is our area. However from what i also read is it was kind of a game of chance which version you get shipped from Amazon so we let he item ship and hoped for the best. It arrived today and unfortunately it is the V3 model.  I know contacting amazon and trying to explain that i need a v1 or v2 would be an exercise in futility with my only option being return for a refund. However there was a sale going on and we were able to get it for $138 including tax which is a steep discount. I am curious if I reach out to Arris support regarding the version issue they might be able to help with a replace

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zerodarkthirtyThe Many
asked in Modem - General
Cable guy question + upgrade to SB6141

Two questions , unrelated. I have a single coaxial cable that runs straight into my SB6141. For a noisy exterior wiring, the cable guy insisted he had to test my modem ( it was already perfect, not broken) and then put on a splitter even though I don’t need one. I looked at the splitter model online and researched why I would need it. The  reason seems very weak. And Arris states I don’t need it. Was the cable guy creating work ( maybe billing ) for himself? I think it was all nonsense. Any reason to upgrade my individually owned SB6141 modem? Is it old? If so, any suggestions and what will I gain? Thanks for the responses and the consideration, in advance. 

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jhereg_2025The Many
asked in Modem - General
Need to cancel order but unable to find any way to contact customer service

Scanning the forums it appears I’m not the only one having issues with the shop but I’m trying to figure out how to cancel an order. I ordered an S33 yesterday but realized immediately my error and that I needed an S34 yesterday. I had hoped cancelling the order would have been possible, but so far I have not received an order number to  work off of. I have also had trouble getting to customer support via: https://arris.my.salesforce-sites.com/consumers/ConsumerProductSupport?t=SupportTried making an account, but when I go to try and reset my password for my email (it automatically added me to their user database when I bought the item), I also do not get an email ...so I’m pretty frustrated at this point x.xIf anyone has any suggestions on how to cancel an order, or return an item if it is too late, that’d be super helpful...maybe an email or phone number… thank you!

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The Many
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Rene1970The Many
asked in S33 | S34
arris s34

Connect arris Modem  

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Wi-Fi Warriors
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The Many
Evelyn1983The Many
asked in Modem - General
TG1682G

I WANT TO CHANGE MY WIFI NAME AND PASSWORD ONLINE BUT I CANT ACCESS IT ONLINE AND WHEN I TRY TO RESET THE BOX THROUGH COX CABLE THEY SAY THEY CANT DO IT BECAUSE ITS HAVING ISSUES AND THEY WONT EXCHANGE IT FOR A NEW ONE. HOW DO I CHANGE MY WIFI AND PASSWORD INFORMATION ONLINE? 

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Wi-Fi Warriors
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The Many
leftwing27The Many
asked in SB6183 | SB6190
Surfboard SB 6183 modem can't be activated with Optimum

Hello, I have a refurbished Surfboard SB 6183 modem that I purchased off of Amazon in 2017.  I’m trying to use it on my Optimum Altice account now but support is saying that they can’t get the modem to activate.  Any idea why it can’t be activated?

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The Certified
salubryanThe Certified
asked in Modem - General
How do I disable parental rewards?

How do i disable parental rewards. I just want to block the Internet based on time of day.

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Wi-Fi Warriors
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The Many
cbereshThe Many
asked in SB8200
upgrade from sb6183 to sb8200

I have a 300 mps plan. on my 6183 the lights showed green blue blue green. on the SB8200 the light are all green. Am I missing something? How do I get them to go green, blue, blue, green, or use high speed?

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Wi-Fi Warriors
D
The Many
dsinghusThe Many
asked in S33 | S34
Slow speed internet connection on S33

Hello, I was using Xfinity XB8-T for last year and had lots of connectivity issues. Yesterday I thought of going back to S33, which I was using during 2021-22. I have had stable connectivity for past 24-36 hours but my speeds are slow. On Xfinity modem I used to get 1200 Mbps down and about 35 mbps upload whenever it was working.I have my S33 plugged into cable and then my eero router is plugged in 2.5 ghz port. My S33 gives me like 600 mbps download and about 25 mbps upload? How can I make it better to give me speeds like what Xfinity plan gives me. I am on 1300 Mbps down and 40 Mbps upload plan.Please guide me as to why I am not able to see same speed. Is S33 not compatible? Is there a new firmware I should be downloading for S33. I was not using S33 for past 2/3 years.Thanks for replying back.

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Wi-Fi Warriors
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The Many
PhendyrThe Many
asked in SB8200
new(??) shipped in bag?

I recently purchased an SB8200 off amazon Arris store. It arrived today in an amazon box but the product was in a clear plastic bag. Is this how these are typically shipped? I've  never received equipment like this and it just feels 'off''. Wanted to check if anyone else has received a unit like this. Even the product photos show the product box.  Thanks

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Rockstar!
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Big DogThe Many
posted in S33 | S34
surboard sb8200v3

Not connecting to my internet 

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Wi-Fi Warriors
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The Many
Jope7478The Many
asked in S33 | S34
S33 Dropping internet connection

Modem is only a few years old and lately it just drops internet for a few seconds multiple times a day. Picks it back up quickly without any reset or anything but obviously it gets fairly annoying. 

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The Many
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The Many
tklemerandThe Many
asked in SB8200
slow speeds internet connection on SB8200

I have a SB2000 modem connected directly to my pc, Spectrum sending 1 gig SB2000 only allows 300mpbs is there an update to fix this?

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plemans
Juggernaut
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The Many
Mitch51985The Many
asked in SB8200
Slow speed internet connection on sb8200

Hey, the modem keeps blinking orange and settings say 100mbps. If I reset it, it will blink green and say 1000mbps for a little while, but then eventually drop again. The cat 6 ethernet is fine. Xfinity says everything is good on their end. The modem is four years old, do you think it's starting to go?

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The Many
ElizabethNgoThe Many
asked in Modem - General
wifi network name and password

Hello I have an Arris surfboard SB6141. I do not have the original box. I thought the network name and password was on the bottom of the surfboard but it is not. Can someone help me with this as I have used it to connect at work. Thank you 

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Wi-Fi Warriors
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The Many
Jake1224The Many
asked in SB6183 | SB6190
no internet

I have blinking lights but no internet. I've checked the coax and everything seems to be alright. Am i missing something?

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Wi-Fi Warriors
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The Many
cdurfeyThe Many
asked in SB8200
SB8200 allows hard wire connection but will not recognize any router

My modem is sending information to the router but not allowing the router to the internet. I have tried this on 3 different routers, all different brands. 

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The Many
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The Many
Aaron1DacostaThe Many
asked in S33 | S34
Change the Admin Password in S33

I want to change password 

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Wi-Fi Warriors
K
The Many
KathylynnThe Many
asked in SB8200
no internet light

New modem. Power ligh5 comes on, but no internet light comes on at all

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plemans
Juggernaut
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The Many
JDCThe Many
asked in SB6183 | SB6190
information

What does energy efficient Ethernet do?

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Wi-Fi Warriors
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The Certified
salubryanThe Certified
asked in S33 | S34
Is there a way to delete my child's profile?

My teenager's profile suddenly quit working. My thought is to delete it and then set it up once again, but I can't find a way to delete the profile. Or, is the solution to uninstall the app and start over completely?

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Wi-Fi Warriors
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The Many
Eng3The Many
asked in Modem - General
store contact

I ordered a modern on your site Arris Surfboard  I didn't create an account and received NO order confirmation email.  The ONLY email I received was one asking me to write a review for the product. I checked my spam folder. I didn't write down my order numberI can see no contact information to get order status All I want is a receipt emailed to me and or a contact email

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The Many
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The Many
RickgThe Many
asked in S33 | S34
S33 Hostgator issue cannot get email, ftp, cpanel restricted

I have been working with 3rd level support with xfinity (Comcast) and they are stumped so far. I have worked with Hostgator and  they state because I can access my account outside my network it's not them. I have tried Eero tech support and they tried a suggestion to change my IPv4 and that did not work. Here is the problem:I can no longer access my email addresses (multiple addresses through same host) using Hostgator.comAlso I cannot get to www.mywebsite.com/cpanel and also cannot log onto my websites using filezilla. As of yesterday I could and did not have any problems and did not change any settings.  When I try to use find my websit I get my IPV6 but it cannot find my IPV4. I can access all of the above via my iPhone on the cellular network when I turn off my WiFi. I cannot access the above using WiFi. I am trying unsuccessfully to connect using a desktop hardwired on my network. Windows 10 pro. I have an Arris surfboard s33 modem. The eero is connected to the modem has the lates

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The Many
TaplitskyThe Many
asked in S33 | S34
S34 cant access interface and overheat issue

Since August 2024, I have S34 modem. It always ran a bit hot.Recently, I can’t log in to the web interface to check event log.I purchased a different modem from another manufacturer. No Problem in heat dissipation and logging in to the interface!What should I do with the S34?

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