Modems

For the past couple of months, my internet speed has been irregular and sluggish. Lately it’s barely coming through at all. My internet provider said I need to check that it’s not a modem issue before they send someone out again.Is there a way to check if it’s a modem issue or a wifi issue?

No internet 

Internet speed is slow.  Sparklight says they are unable to update the software on their end because they keep getting an error message.  how do i fix this.  

Power light on. Two boxes below have blue lights on. Bottom signal blue light flashing.  World net white light seems on but all devices in house indicate connected but no internet.  No longer have Ethernet plug on anything to check directly hard wired from the box 

I purchased a new EECO7 router and am unable to get an internet connection when I hook up direct to my model S33. Everything works fine when connected to my old Apple Tower router  and my Ecco will connect to the internet when hard wired to the Apple . Tried all the unplugging and resetting multiple times. What’s preventing me from connecting to the S33? 

How can I be de-registered from a recently-purchased modem/warranty that I have had to return - in case someone else purchases it and needs to register it for warranty?Thanks, in advance!

Hello, I have an old Motorola Surfboard modem/router SBG6580-G228.I had to get a new notebook computer.I do not remember the ID / Password to sign into the router.Went to 192.168.100.1.I can connect wirelessly using Motorola_Guest, but not Motorola-66291 which needs a password.Using new ASUS G814PH with Windows 11 Home Edition.Any assistance appreciated. Thanks,Jim 

My ISP (Sparklight) informed me that their firmware is only for V1 devices with version AB01.02.053.05_051921, and their notes specifically state it cannot be used for V2 or V3. I need to obtain the firmware from Arris. My current firmware version is TB01.01.001.05_012122_212.0A. Could you please advise where I can get the latest firmware for my SB00DAD38200V2RT? thanks

It seems that the S34 modem is unavailable throughout the market place suggesting a supply chain issue.  Does anyone here have any information when the S34 will become available for purchase again?

192.168.7.1 won’t appear… no online troubleshooting has helped

One year old modem, worked fine until two months ago, then dropped every so often. Three days ago it dropped and will not connect on reboot.  Called Cox, they declared it not working and gave me a loaner.  Tried swapping back the SB8200 and it still has the same problem.  Appears to boot correctly, but seem slower than I remember.

I lost the username/password for my SB8200.  I’ve tried several suggested ways to factory reset it, but it does not reset the username/password back to the default.I’ve tried:power cycling it pressing reset button until front lights flash - 10 seconds. pressing and holding reset button for 30 seconds unplugging co-axial cable, and performing the above steps unplugging co-axial cable, and ethernet cable and performing the above steps unplugging co-axial cable, pressing reset for 30 seconds, holding reset and unplugging power for 30 seconds, still holding reset and plugging in power for another 30 seconds leaving it totally unplugged overnight for 10 hoursNone of that has worked.  Are there other options?  It is under warranty until 2027.  It’s never been registered with my ISP.  Arris online chat never appears to be online, I’ve been trying for days.

I purchased a S34 secondhand through Amazon. Apparently its registration information is still part of another provider's system. I need to have the old information deleted so I can register it with my ISP.  How do I have this done?

Hello,I recently purchased an Arris SB8200v3 modem because my prior modem seemed to be failing (less than 10Mbps download speeds - tech came out to check and said the cable was fine).I activated the new modem with Astound, but since then I have not gotten more than about 35Mbps download speeds. I’ve done several hard resets (methods: unplugging power, pushing reset button, both when coax connected and disconnected from the modem), but nothing seems to be working. I have a 1Gig plan with Astound, and, in the past, generally, I’ve had very fast speeds. I’ve tried to troubleshoot using information from other topics/websites, but nothing is working. Is my new modem defective? Here are the specs:

I bought the new modem. After setting up, i could not change the name SSID and password as I want to.

I tried calling the number it gives with the error, but it just hangs up.

Are their any steps or solutions I've missed? ProblemToday modem turned amber for 20 seconds and then flashes white and off then amber. No web interface. Reset button is not working. Diagnostic Attempts1. Web interface - Attempted access the web interface at http://192.168.100.1 I could not reach it.2. Power cycled - Unplugged for 30 mins, plugged it back in let it sit for 15 mins, still cycling amber, white, off.3. Direct Connection - Disconnected all cables, powered off. Connected power and network cable to port 1 on my desktop. It is still cycling amber, white, off. Desktop would not register any connection and no lights on the ports. I swapped network connection to port 2, I did not receive any DHCP but it is doing some sort of handshake as my desktop reports a network connection and lights are visible on ports. I manually assigned my desktop the IP 192.168.100.200 and Subnet 255.255.255.0 and att

All of the official retailers are out of stock.  They all seem to have the older S33 though.  Does anyone know what is going on?

so rebooted the modem, and after 1 hour there is over 88 million correctable errors.that is a million correctable errors,  Ideas why so high? 41 Locked OFDM PLC 690000000 Hz -1 dBmV 40 dB 88920939 0

I need to disable sip alg on my modem i have the arris sb8200

UPnP is unsuccessful how to fix the problem

I contacted Xfinity because my network is not showing up on my computer nor phone, and I have no clue what the password is on my SB6190. Xfinity said they tripled checked everything, and my modem is showing online but, I have no network showing on my computer nor phone.  We restarted the modem over and over and still nothing, and they did a lot of troubleshooting.  For a brief second, surfboard came up, but it disappeared.  They said to contact you guys but, of course it’s a Saturday and no one is available. How do I find my network and what do I need to do?   I would really appreciate some suggestions.  

I have had the same Internet service, the same modem, the same router and all of the same devices in my house since I moved in over two years ago. Last month, one of my TVs, one of my ring cameras, and one of my smart outlets stopped working. All at the same time. When I search for the network on these devices the network does not even pop up as an option to connect to, however, at the same time the network is popping up on my phone my other TVs, my other cameras, my computer, computers, etc. It is literally just the one TV, the one camera and the one smart outlet that do not work. They do not connect to the Wi-Fi network. I reached out to my Internet service and they said everything is fine that it’s either a problem with the modem or a problem with the devices. I find it hard to believe that three different devices all failed at the same exact time which leads me to believe that it’s a modem issue. When I was doing some research, I found that some devices only can support 2 GB spe

Forgot email to login to modem setyings

What type of security is my router