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S33

S33

DOCSIS 3.1 modem

140 Topics
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140 Topics

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GH56The Many

asked in S33

Need to Return Arris S33 modem

Hi! I need to return the Arris S33 modem that I bought a week or so ago. How do I do that? And FYI, I already opened it unfortunately because I realized I bought the wrong product afterwards. Thank you for your help and time!

8 hours ago

jhgThe Many

asked in S33

Arris modem login page prevents password paste - DECREASES security in S33

The modem management page on my Arris S33 prevents the use of copy/paste to enter the password.This is counterproductive and actually decreases security because it forces me to use a password I can remember, as opposed to a long, strong random password generated by and stored in a password manager.Can you please change this so I can paste the password in?

18 hours ago

CondorThe Many

asked in S33

trouble connecting Eufy homebase s380

Hi! First of, I am no techie, but I can follow instructions. Senior female here who has always hooked up all electronics. I hooked up the S33 two weeks ago because we are paying Comcast for 1.2g internet speed and couldn't even stream a movie anymore (directv) that had already started. I also upgraded to the Nest Wifi Pro system.Since Comcast often shuts off "for servicing" without warning my Nest security system also shuts off. We do not have the kind of neighbors where this is a good idea. To have a backup system I bought the Eufy s380 homebase with two s330 cameras. Problem is, the homebase will not connect to the Arris no matter which port I use. The potential issues are "is DHCP enabled?" and the other jazz such as "is the ethernet cable securely connected? Is the power cable connected?"I wonder about DHCP. But the Surfboard app is useless in that it deals only with setup. I have no idea where to find DHCP. It is my understanding that the s33 assigns that automatically

1 day ago

CurtmoThe Many

asked in S33

ggt1_02The Many

asked in S33

S33 Google wifi not recieving internet from modem

New install, setup modem, change MAC with IP (WOW) and can connect through the modem via Ethernet.When setting up Google WiFi an error occurs. "The modem isn't giving your Wifi point an internet connection." I follow the instructions, unplug everything and wait and receive the same error.I have fully factory reset the router, nuked my Google home, uninstalled the app and received the same error.Contacted IP, they claim all is well on their end.Reset system to provided gateway, nuke Google home again and it works. Any ideas would be greatly appreciated.

8 days ago

blazedsonicThe Many

asked in S33

ARRIS Surfboard S33 - Xfinity Gigabit x2 Plan

I wanted to inquire on the status of the certification process for the Arris S33 Modem for Xfinity’s Gigabit x2 plan which is 2000 mbps down and 200 mbps up. Currently the S33 Modem isn’t approved for Xfinity’s “next gen” speed tier aka Gigabit x2. Where does this currently stand? The modem should be able to handle these bandwidth speeds.Please reference resources below for additional details. Xfinity Recommended Devices (updated 10/25/23)https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2023.10.23%20Full%20List%20of%20Compatible%20Devices.pdfOfficial Xfinity Reddit Posthttps://www.reddit.com/r/Comcast_Xfinity/comments/17gwl0d/gigabit_internet_upload_speed_increases_in/Another Forum Monitoring Same Topichttps://www.dslreports.com/forum/r33746291-Equip-Mid-Split-Enabled-Device-List-Has-Been-Updated-11-2-23

8 days ago

jhgThe Many

asked in S33

S33v2 with Xfinity - 5Mbps upload? slow speed issue

I just replaced my Xfinity modem with an Arris S33(v2). While I’m getting about 720Mbps down I only get 5Mbps up. I’m paying for 1000/200 service.So far it’s taken Comcast 3 tries to get the modem provisioned and they seem to be stumped as to what’s going on.The device log (which BTW isn’t sorted by date/time) contains the following after a restart (I added line breaks for readability):17/11/2023 14:59:11 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.17/11/2023 14:59:17 6 DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.; CM-MAC=d4:6c:6d:2b:e2:c9; CMTS-MAC=00:90:f0:44:05:00;CM-QOS=1.1;CM-VER=3.1;17/11/2023 14:59:26 3 UCD invalid or channel unusable; CM-MAC=d4:6c:6d:2b:e2:c9; CMTS-MAC=00:90:f0:44:05:00;CM-QOS=1.1;CM-VER=3.1;Can anyone tell if the third message is meaningful in this context and what Comcast

8 days ago

wills9241The Many

asked in S33

Xfinity 1200Mbps / 35 Mbps Arris S33 Wired on 300Mbps 2.5Gbps Port - S33

Xfinity 1200Mbps / 35 Mbps Arris S33 Wired on 2.5Gbps Port - connected to a new Gaming Laptop with a 2.5Gbps port using a new Cat6 - speed test range from 500Mbps / 40Mbps to often only 300Mbps / 40Mbps. Xfinity came out and can’t figure it out. When they connect their own equipment to the coax direct their test show it’s a perfect connection and all signals and power levels are in perfect range…. Very frustrated, this is my second modem, my older one was working until it all of the sudden was no longer compatible with my plan (?) online support was also no help - I have spent hours trying to figure this out

9 days ago

MikeLaPorteThe Many

asked in S33

TDS not listed when trying to set up S33 V2 modem

I’m trying to set up an Arris surf S33 V2 modem and it asks to select your internet provider. I have TDS for my provider but it not one of the providers listed. Does this mean the S33 V2 isn’t compatible and if it isn’t what modem would work - Thanks

9 days ago

jhgThe Many

asked in S33

Surfboard Central App - S33v2 device registration failed

Can’t connect to server, error 0000-1506.There doesn’t seem to be any way to retry other than deleting and re-adding the device, which I’ve done 3 times with the same result. Suggestions?

11 days ago

csorgenfThe Many

asked in S33

S33 Loses all conectivity

I have been having problems with Xfinity service? I was finding that I would lose all internet connection for 24-36 hours at a time. Ihad Xfinity out and they stated my service was fine and eventually told my my modem was obsolete. I purchased a S33 at that time and all was good. Now three times in the last week I have lost access. It is both WIFI and my hard wired computer. I have attempted to restart the S33 and my router and this does not work. I switch to my hotspot and do what I need to do. I will come home from work and presto wifi is working again without me doing anything. While on support with Xfinity I bypassed my router and plugged my computer directly into the router with no success. They are telling me it is my hardware (router) since they can see it and state it is online. Thoughts?

14 days ago

J.A.The Many

asked in S33

S33 Modem Rebooting

Moden is less than 2 months old, I had no problems until a few days ago and now just looking at my event log there's more than 150 (Yes, 150) disconnects since the 10th of november, 50 reboots daily. On the 12th it went from 5am-7pm without reboots according to my log (I didn't do anything) and then it went back to rebooting. Already checked the coax cable, manually rebooted the modem, reset the modem, changed power outlets (router on the same power strip doesn't reboot either) and I also left it on without the coax cable and it still rebooted after 30 minutes (I don't know if that's on purpose). I can see the LED change from solid blue -> solid orange -> blinking green -> solid blue over and over again every few minutes (haven't had a solid hour today without rebooting). It doesn't ever turn fully off. Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 37 Locked QAM256 189000000 Hz 2 dBmV 43

14 days ago

daraghThe Many

asked in S33

S33 Event Log not showing

Event Log will not show, but instead get this pseudo-dialog top-left of screenHelp!

14 days ago

rspoelstraThe Many

asked in S33

S33 Modem/Router (not WiFi)

Is the S33 a modem/router combo or just modem? I’m not talking about WiFi, I just need to be able to physically connect multiple devices to the LAN interface using a switch and want to make sure it hands out DHCP IP addresses. From what I’ve found the default IP is 192.168.100.1 so it does do some routing but want to make sure I can connect multiple devices on the inside.

14 days ago

elektradozxenaThe Many

asked in S33

Does the S33 support connection to an spf+ port using a transceiver to allow connecting with an RJ45 CAT 6A cable?

SERVICE PROVIDER = COX, 2GB SUPER FAST SERVICECABLE MODEM = ARRIS S33, connecting to the router using the 2.5 Gbps portROUTER = NIGHTHAWK XR700 In order to get the use out of 2.5Gbps service from COX, I have to use the 10 Gbps SPF+ port on my router, else I will still be bottlenecked by the 1Gbps port. I purchased an SPF + transceiver (2 different ones) that both say they are compatible with my Nighthawk/Netgear. When I try to connect this together, I keep getting an error indicating that I cannot get connected to my ISP aka Cox. Put the cable back into the 1Gbps port on the Nighthawk and all is well. So I have a few hypothesis:Arris S33 will not work with an SPF+ transceiver Cox will not work with an SPF+ transceiver Both transceivers are defective though I do get clear link light activity from both the Arris and the Nighthawk using the CAT 6A cable (I have also tried different cables) I have misconfigured my router somehow (although I do have it set to read the SPF+ 10Gbps port vs.

15 days ago

dprachtThe Many

asked in S33

S33 modem keeps losing connection to Cox

I am constantly losing connection to the internet and see the following errors in the modem logsCMSTATUS:DS_Diplexer_Mode_Change_IgnoredCMSTATUS:US_Diplexer_Mode_ChangeSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=6c:13:d5:75:6f:21;CM-QOS=1.1;CM-VER=3.1;Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=6c:13:d5:75:6f:21;CM-QOS=1.1;CM-VER=3.1;So far Cox has replaced the line from the pole to the modem, talked to multiple cox agents who have reset the modem and the issues are still happening.I have also done a reset via the reset button on the bottom of the modem restoring factory defaults. over this past weekend I have sections of modem logs missing, it there a limit of how much it will keep? I have noticed this behavior over the past couple of w

15 days ago

cmaltThe Many

asked in S33

S33 2.5GE Port Blinking Amber

Hello, I was using the Xfinity-provided combo unit and decided to purchase a better standalone unit. I went with the Arris Surfboard S33 modem and a mesh network router system. My Xfinity plan gets up to 1.2 GB of download. Since installing the S33 modem about a week ago, I'm only seeing downloads around 100mbps. Any video calls have been very choppy as well. I have an Ethernet cable connected from my router to the 2.5GE port on my S33. The light on said port is blinking amber. From what I'm seeing online, that means it's on a 100mbps connection. How can I improve this connection to get closer to my plan maximum? I've reset the modem and nothing's changed. Any help would be appreciated.

15 days ago

Dylangomes8The Many

asked in S33

Modem Name and Password for Arris Surfboard Model S33

Got the S33 to replace my Xfinity modem. Had the internet switched to this modem. Xfinity saw the connection activated on their end, but I couldn’t see the WiFi name on my end. Tried to search for Admin and used both the serial number and “password” as the password. Neither worked. I was able to get Xfinity to activate the old router in the meantime. What should I do now? Any help is appreciated.

16 days ago

GoBirdsThe Many

asked in S33

How do i initiate a warranty Claim for S33 V.1

My S33 is rebooting constantly, overheating to the point where I had to put a fan underneath it and it's no longer helping. How and where do I get the warranty process stated. My Modem is under warranty till 2025.

20 days ago

KandKThe Many

asked in S33

S33 power on Failure

S33 modem stopped providing internet service. Front panel LED is flashing green at Avery high rate for speed. Tried power off for multiple minutes. Tried resetting and reboot procedures. Same LED high flash rate (essentially a flicked). Tried direct computer network connection to access the modem default IP address, no response from the S33 unit. Any other options to get this unit working? Was purchased 3/31/23 and is still under warranty. Not sure how to make replacement claim if the S33 is truly dead.

23 days ago

desolatejtThe Many

asked in S33

S33 modem - Xfinity hard stuck at 40Mbps upload

I just recently bought the s33 modem in hopes to lower my bill but now I’m not getting the upload speed I was getting with the xfinity modem. I talked to comcast and the tech support couldn’t figure out the reasoning behind it. I feel like it could just be the firmware on the modem not updating properly but the tech didn’t know how to update it himself

27 days ago

MayhemThe Many

asked in S33

S33 modem - Xfinity (AGAIN) - csn i get more than 275mbps?

I have read the other comments, and it seems like this may be an Xfinity throttling thing! But I pay for 800 MBPS - and get less than 300? Is there anything I can do on my end??

29 days ago

namrevil71The Many

asked in S33

Arris S33 periodic slow down to 30mbps on Cox

Hi everyone,I have a brand new Arris S33 on Cox Hampton Roads VA Beyond Fast internet Tier 2g down/100mbps up speed package. It is connected to also a brand new Orbi Mesh RBR60 with one additional satellite. Wan cable between the modem/router is connected to the Arris 2.5gb port of course. My speeds tests average around 2300gbps down and 100up consistently 98% percent of the time and all my devices throughout the house apple TV’s, cams, etc work great no buffering. The coax running to the house( RG-11) by Cox are relatively new from the pedestal to the demark and from there to the modem(New RG 6)and great signal readings have been verified by both senior Cox field techs and their supervisors and maintenance and headend techs have indicated everything looks perfect ayt every connection point(I used to work for Cox in tech support and still have some contacts fortunately in field services:) It is also a straight coax run all the way from the street, no splitters, amps etc as we only have

1 month ago

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