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S33

S33

DOCSIS 3.1 modem

208 Topics
580 Replies

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208 Topics

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S33noiseismakingmecrazyThe Many

asked in S33

warranty claim

I have an active warranty and my s33 modem is making noises and driving my entire family mad. How do I file a claim?

4 days ago

KyleMThe Many

asked in S33

Intermittent internet connect on S33

First, over two months ago, I had a defective unit that was making a hissing sound and showing a white light. Unfortunately, the unit was bricked and could not be fixed. After two weeks of dealing with Arris customer service, they sent me a new unit. However, once I installed that unit, my internet started dropping signal twice an hour and buffering throughout the day. This is the second unit that has been total trash. I downgraded to my old SB8200 and my internet has never been more stable. Unfortunately, I don't see a solution for this issue, so I have to try to return the new unit to Best Buy. I just wanted to give a warning to anyone else having the same issues.

11 days ago

johnrt2001The Many

asked in S33

S33 solid blue but no internet on any devices

Xfinity says no issues on their end. When I try to factory reset, it just automatically connects back to Xfinity again, no configuration needed. I’ve tried holding the reset button for 10 seconds, 20 seconds, and 35 seconds (both with the coax connected and without). Connecting via Ethernet does not work either. I get an error saying the DHCP is unavailable. Any suggestions before I go insane?

12 days ago

ShiftyThe Many

asked in S33

S33 modem solid amber light then white light flashes and high pitch noise from modem.

Hi, this morning my modem appears to have broken. The Amber light stays on for a few seconds and then the white light flashes and this cycle repeats.Its also making a high pitch squeak every few seconds. I’ve attempted to reset the router several times but nothing appears to happen.This seems very similar another post on this forum but it’s marked as solved with no solution specified. Only instructions on how to access the web console. Which I’ve tried but have been unable to do so, the page never loads.Any help would be greatly appreciated.

13 days ago

AcornThe Many

asked in S33

S33 first time installation

I am trying to install my new S33 modem however it is not an option in the app for installation so I don't know how to set up our modem

14 days ago

Skelly26The Many

asked in S33

Surfboard Central app Not Working

I recently installed an S33. Activation with surfboard central was fine and had no issues with xfinity. Internet is working fine. The app gives an error when going to the network section that has lasted for several days."We are experiencing an issue with our Back-Office services. Please try again later"Attempting the network scan gives me a never ending progress wheel. It never completes. I have factory reset the modem, no settings have been changed, app has been reinstalled. Issue persists.

14 days ago

LYNSKYNThe Many

asked in S33

intermittent internet connection on S33

I purchased an Arris S33v2 last November. We have been having at least 2 to 3 short dropouts daily. We thought it might be a cable issue as the upstream voltage was a little high and downstream was a little low. (Also saw some UCD invalid or channel unusable messages in the event log)Ran a new RG6 Quad coax directly from the outside cable box to the modem. The voltages fell within the normal range but the daily reboots continued.The Xfinity tech recommended getting a different modem. I already had my old SB8200 so I installed it. It has been up several days now with zero dropouts.How do I go about getting a warranty replacement?

16 days ago

SarahtThe Many

asked in S33

At my wits end with T3 timeouts! S33

We've been through 2 routers and 3 modems with the same issues. I was told if I upgraded to DOCIS 3.1 the issues would stop so Spectrum sent us one. Even though Spectrum said everything was fine the problems continued and since I could no longer see the log I bought an Arris S33. The levels have had a downward trend since January and the errors have increased to multiple daily timeouts. Tech support has re-provisioned the modem twice which helps for about a week.They've sent several techs out in the last couple months who have tested everything and said there's no issues outside. The last tech checked the attic and found a couple improperly clamped F connectors which he fixed. I've also bought all new cables and factory reset both the modem and router several times.Ive attached the levels and log which clearly show everything is not fine and we continue to have multiple disconnections every day. Spectrum tech support has been fairly rude, stating they don't care about T3 timeouts, only

22 days ago

RyanBlakeITThe Many

asked in S33

Latency to S33 IP 192.168.100.1

When I run a constant ping from my router to the modem (192.168.100.1), which is directly connected to the Arris S33v2, I see latency spikes at times. I would expect to always see <2ms, but it spikes to 300-400ms.Why would this be the case? How can I confirm that the S33v2 is running at 2.5Gbps on the main ethernet interface? My router shows 2.5Gbps on eth1 (interface connected to modem).I also see these errors on the interface (eth1) connected to the S33v2 from my router: rx_long_length_errors: 132 rx_errors: 132 rx_length_errors: 132 rx_queue_0_csum_err: 12 rx_queue_1_csum_err: 7 rx_queue_2_csum_err: 9 rx_queue_3_csum_err: 9What would be causing these?

23 days ago

GeneSThe Certified

asked in S33

Internet connection is unstable" Arris S33 (but only in Zoom calls)

I have Spectrum Internet and get excellent and reliable speeds with my Arris S33 modem. For the last few months in Zoom meetings my screen freezes (everyone except me) and I have no audio. In a minute or so it comes back and I get a Zoom error message “Your Internet connection is unstable.” During these freezes I have tested my connection with Speedtest and with other browser windows. The problem is only in Zoom. I have used Zoom on my MacBook Pro and my Dell XPS 15 laptops and get the same behavior.The Zoom help is no help. Spectrum insists there is no problem and they can’t help because I am not using their modem. The S33 has current firmware. (And I have rebooted the modem, the Amplifi router, and all other pieces of equipment in my cabinet multiple times). Can anyone help? Thanks.Edit: I found an forum article instructing a user of another modem to check cable signal levels. I could not found the docs for the S33 but Bing AI tells me:Downstream Power Level: -15 dBmV to +15 dBmV for

1 month ago

machakw21The Many

asked in S33

s33 drops internet several times a day and huge number of Uncorrectables

https://pastebin.com/embed_js/0ZtMiAxP

1 month ago

tsimonThe Many

asked in S33

changing device information in SurfBoard Central regostration S33

I recently activated a new S33 modem and sought to register it via the SurfBoard Central app. The MAC and Serial number are accurate, however the device model name showing is SB6190. I cannot find a way to edit this field to correct the device model name to SB33. Can someone provide guidance on how I can correct this error so my registration data is accurate? Thanks!

1 month ago

AZHannThe Many

asked in S33

high pitched noise and white led light on S33

My S33 is making an awful high pitched noise and the LED is going between Amber and white. I am guessing, from reading other posts, that my modem is a brick. I cannot even find a place for chat tech support or to begin a warranty claim.

1 month ago

npolo21The Many

asked in S33

GorelyThe Certified

asked in S33

S33 intermittent internet connection

I bought my Arris S33 modem July 4 2022 through Amazon for over $300.00less than two years have gone by (07/04/2022 - 01/26/2024) and my warranty with Arris is already expired according to their website. I have been experiencing a lot of problems staying connected to the internet even though I usually get nice speeds when I am connected. I went to my ISP, Optimum, and the front counter associate checked out my modem and let me know it was causing the intermittent issues due to 4 bad channels out of the 32 channels it has. He then explained to me that the modem most likely does not have anyway of just turning off the 4 bad channels. So, my question is can I fix my modem such as turning off the 4 bad channels it has, or can I still return my modem to Arris to have them fix and/or replace it even though it’s no longer under warranty? Thanks for any help in advance.

1 month ago

lcp2000The Many

asked in S33

S33 Download speeds not what is expected for Xfinity 2000Mbps plan...

Bought this modem thinking it would bring my download speeds close to the 2000 Mbps rated comcast Xfinity speed I subscribe to, but I am only able to get around 718 Mbps down and 5.8 up. After several attempts at trying to play with settings, OS, and multiple computers, I called in for support through Comcast. They tried their best with their magical keyboard skills, to no avail. Finally, a service technician was sent to determine the issue. After doing many more tests to coax cable, modem, router, cat5e & 6 cables, technician determined that the issue was at the modem.He was able to show me on his device that the speeds coming in all the way to the modem were in fact 2247 Mbps down and 386 up. Unfortunately, there was no resolution, and the return window on Amazon has expired.If anyone has found a way of increasing speeds, please share. Thx.

1 month ago

iarpieThe Many

asked in S33

S33 Comcast incompatability

I recently installed S33 to take advantage of Comcast 2G+ package. After a few hours with various teirs of comcast tech support, it was concluded that the S33 can’t be configured to work at the expected speeds.I have been a satisfied owner of the SurfBoard T25 and hoped the S33 would deliver the same satisfaction but sadly, this is not the case. Upload speeds of 5Mbps just does not do it. The findings were that a “Boot file” Comcast use to activate the CM reports itself as “INVALID”.Arris - please work this issue out with Comcast or stop advertizing the S33 as Comcast compatible so other customers are not misled.Thanks.

1 month ago

Peterb49The Certified

asked in S33

Surfboard central S33

Surfboard central wont open

1 month ago

nebamThe Many

asked in S33

S33 constant noise loud and irritating

My S33 modem is working fine but makes a lot of noise - a constant fluttering/chirping/skipping sound. I’ve had it for about a year but recently moved it close to my desk where it’s driving me crazy. Is this normal? Are there other routers on the market that are quiet? I use Xfinity. Thanks.

1 month ago

VatiThe Many

asked in S33

Arris S33 shows only solid white

Will no longer connect to internet after an Xfinity outage. Infinity can’t see it.

1 month ago

RIrvingThe Many

asked in S33

trying to connect on wifi network - S33

Hi I’m trying to connect to the wifi but it keeps telling me to make sure I’m on the home wifi network when my internet is plugged into the arris modem

1 month ago

Solice54The Many

asked in S33

S33v2 modem is not working.

Purchased modem in July of 2023.Modem would stop working about once every other month, and i would unplug for a couple of minutes, plug back in and it would work fine. Did it again on Monday and now i only get solid white light. Will not reset. Please advise.

2 months ago

PewdiepieThe Many

asked in S33

S33 - will the replacement i get?

My S33 is still under warranty, and Arris has already provided me with a shipping label to replace the device due to an issue. However, I'm concerned about whether the replacement will be new or refurbished. I'm a bit wary of receiving a refurbished device because it could potentially have modified firmware or undisclosed issues that Arris hasn't detected. It would be frustrating to receive a replacement only for it to break down after a year or so.

2 months ago

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