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S33 v1 model switches docsis mode every 10 minutes

  • 10 March 2024
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This is something I’ve noticed recently, but during a zoom, video stream or even playing video games there is a bit of a blip that reconnects 10-15 seconds later.

This is paired with an Asus Orbi RBR850.

Something very interesting to note… every 10 minutes (exact), the led light on the modem switches from green to blue and vice versa. Looking at the user guide the modem is switching docsis mode? Why is that?

 

I’ve reached out to Xfinity for assistance,  but I’ve already attempted to rest both appliances with no avail.

 

Any help would be greatly appreciated… Thank you.

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Best answer by SURFboard Moderator 12 March 2024, 23:20

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This is because of the signal level. If the signal level to the modem send by your service provider fluctuated the modem will switching to 3.1 to 3.0 docsis. In this case we would suggest you to check the signal level on your modem interface or GUI by following the steps mention on the below article.

http://arris.force.com/consumers/articles/General_FAQs/S33-Cable-Signal-Levels