My S33 starts out getting 550mbps then drops to 30mbps within 60 seconds. Switched to a hard line to no effect. Repeatable issue.
Fast to slow in a minute on S33
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- Guardians of the Gateways
- 2854 replies
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30 July 2024
- Answer
Slow speed, intermittent connection or no internet access occurs usually out of cable signal level, out of acceptable range and it will be resolved after the power level are adjusted by the service provider. So for this we need to check the cable signal level to confirm what causing this issue to proceed further.
http://arris.force.com/consumers/articles/General_FAQs/S33-Cable-Signal-Levels
May i know who is your internet service provider is and what is your current speed plan.
RCN, 400mbps
- Guardians of the Gateways
- 2854 replies
-
2 August 2024
I would suggest checking the cable signal levels to make sure that all the signals are within range.
http://arris.force.com/consumers/articles/General_FAQs/S33-Cable-Signal-Levels
If the signals are not within range, I request that to contact your internet service provider and ask them to adjust the signals within range.
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