S33 | S34

Internet speed is slow.  Sparklight says they are unable to update the software on their end because they keep getting an error message.  how do i fix this.  

I purchased a new EECO7 router and am unable to get an internet connection when I hook up direct to my model S33. Everything works fine when connected to my old Apple Tower router  and my Ecco will connect to the internet when hard wired to the Apple . Tried all the unplugging and resetting multiple times. What’s preventing me from connecting to the S33? 

It seems that the S34 modem is unavailable throughout the market place suggesting a supply chain issue.  Does anyone here have any information when the S34 will become available for purchase again?

I purchased a S34 secondhand through Amazon. Apparently its registration information is still part of another provider's system. I need to have the old information deleted so I can register it with my ISP.  How do I have this done?

I tried calling the number it gives with the error, but it just hangs up.

Are their any steps or solutions I've missed? ProblemToday modem turned amber for 20 seconds and then flashes white and off then amber. No web interface. Reset button is not working. Diagnostic Attempts1. Web interface - Attempted access the web interface at http://192.168.100.1 I could not reach it.2. Power cycled - Unplugged for 30 mins, plugged it back in let it sit for 15 mins, still cycling amber, white, off.3. Direct Connection - Disconnected all cables, powered off. Connected power and network cable to port 1 on my desktop. It is still cycling amber, white, off. Desktop would not register any connection and no lights on the ports. I swapped network connection to port 2, I did not receive any DHCP but it is doing some sort of handshake as my desktop reports a network connection and lights are visible on ports. I manually assigned my desktop the IP 192.168.100.200 and Subnet 255.255.255.0 and att

All of the official retailers are out of stock.  They all seem to have the older S33 though.  Does anyone know what is going on?

so rebooted the modem, and after 1 hour there is over 88 million correctable errors.that is a million correctable errors,  Ideas why so high? 41 Locked OFDM PLC 690000000 Hz -1 dBmV 40 dB 88920939 0

I just set up a Surfboard S33.  After just a half hour or so, it was already hot.  Does this commonly happen with this model? Should I return it?

Iam experiencing issues with my internet. My ISP just verified my internet connection with another modem, but when I try to use my Arris S33v2, it does not work properly. I dialed the number I found online (1-877-466-8646), but the call got disconnected after 6,7 seconds. Can someone share another way to contact Arris Tech Support?   

The power company was messing around up the block today, and they shut the power off to our neighborhood for a short time. Our S33 cable modem is now solid orange for different intervals, flashing white in between. Sometimes it’s orange for seven seconds before flashing light, and sometimes it’s orange for over 20 seconds before flashing white. Sometimes it’s orange for over a minute before flashing white. It seems random. I’ve tried power cycling it, but it hasn’t helped.

Had an S34 running great on Xfinity network until they decided to “upgrade” the system in our area in 12/25.  After upgrade S34 was “seen” on the Xfinity network but no internet at all.  After several Xfinity service calls can get an internet signal and run a few apps via S34, but not all apps will function; can’t get internet signal to router.  Of course the Xfinity modem (that I got to diagnose) runs ok.  Any similar experiences and/or solutions?

The power company shut off my power for several minutes to test for a possible issue. My internet worked fine beforehand, but after reconnecting power, my Arris Surfboard 33 no longer connects. I’ve tried several resets with no luck. We have Cox, but their remote help was not useful. Help?

My brand-new S34 modem is disconnecting for 5-10 minutes about twice every hour.  Xfinity already came out, but may need to come back.  Based on the SNR data, and the Event Log entries, can someone tell me if my problem is comms with my router, or Xfinity?  TIA,TomSNR data (partial, but typical):Chan    Status    Modul.    Freq.        SigStr.        MER     Corr.Err.    Uncorr. Err.29    Locked    256QAM    651000000 Hz    -0.7 dBmV    39.0 dB    21    5330    Locked    256QAM    657000000 Hz    -1.0 dBmV    39.0 dB    42    3331    Locked    256QAM    663000000 Hz    -1.1 dBmV    39.0 dB    17    5432    Locked    256QAM    669000000 Hz    -0.5 dBmV    39.0 dB    10    5837    Locked    OFDM PLC    690000000 Hz    0.4 dBmV    40.0 dB    69596840    1 Upstream Bonded ChannelsChannel ID    Lock Status    US Channel Type    Frequency    Width    Power4    Locked    SC-QAM    16400000 Hz    6400000

Cox said to contact Arris as they have validated connection and Mac ID.  But I can’t see the internet.  Tried via wireless and direct wire to pc

Trying to access my S34 modem on my LAN using Chrome, and the site displays the “Not secure” message. I downloaded the certificate, and imported it into my Chrome certificate manager, yet I am still getting this error while accessing the S34. Is that certificate valid?

Was hoping someone could help me diagnose.   Procedure Status Comment Acquire Downstream Channel 687000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK   Security Enabled BPI+ DOCSIS Network Access Enabled Allowed    Downstream Bonded Channels Channel ID Lock Status Modulation

We stream all of our tv services and our wifi is slow and intermittent. I was told that I should increase my gigahertz and or update my firmware. Can you please assist?

We have been using the S33 for our customers and they have worked well. We received S33v3 on our latest order but they will not switch from the default 42mhz upstream limit to the mid-split 85mhz limit. Do we need a new config file and if so, how do we get it?

I have a new s33v3 modem. It’s solid blue and the cable company assures me the connectivity is good. It’s been registered to my account.  i have a google router that also is working fine when connected to the cable company’s modem.  however when i swap Ethernet cords from old modem to new modem, the router doesn’t work and doesn’t recognize the new modem.  I’ve of course reset all 1000 times.  please help. 

I just purchased the S34 modem and never got an email confirmation.  I have a login and got some marketing email but am unable to initiate a chat, call or any means of contacting Arris. This doesn’t give me a warm fuzzy feeling.

Greetings,Brand new s34 and registered, activated with Cox existing service. The WAN syncs up, no problem. I am being careful to use only one ethernet port. According to my service plan.  Now if there is no WAN, the router stays on 192.168.100.1. once the DOCSIS connection is available, the strangest thing happens: the cable modem assigns private IPv4 network from the range of 172.16.169.0/27, for example: notebook receives 172.16.169.113; gateway of 172.16.169.97; netmask is 255.255.255.224. No IPv6 assignments. My Chromebook device is assigned one address, and the gateway router is listed under another address in the same network. But there is no internet access, and the despite the lights being blue, and no longer can connect to the modem on its management interface due to change in IPV4 addresses.  So I don't understand where a DHCP assignment could come with private IP addresses. And there is basically nothing to configure

I am considering purchase of a SURFboard S34.  My ISP does not like my current DOCSIS 3.1 modem, and blames failures of connectivity to the Internet on it.  In every case, the failures have finally proven to be caused by the ISP’s infrastructure.I am tired of the delay and conflict this causes.  I am willing to buy a S34 to stop that line of responsibility shirking.  What I do not want is for the ISP to then block features like the Event Log that I currently use to see what may be causing disconnects.Your thoughts and advice will be appreciated.

I just purchased the Surfboard S33v3 modem and worked with my ISP (Xfinity) to have it registered and connected. They mentioned they are getting signals and I verified through their app.The modem itself has a solid blue light in front of the modem and my ethernet cable going to router or any other device I attach it to has a green light (solid but flashes very quickly).For what reason, nothing is getting Internet still.Would appreciate any help. Thanks!

Hello everyone, does anyone have any idea what this means ? When i go onto my router webpage( optimum is the cable provider) and go on the downstream connection page, which shows many channels, the latest is it says i am on channel 159 and it show a lot of corrected and  uncorrectables any ideas what this means?