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S33 | S34

DOCSIS® 3.1 Gigabit Cable Modem

  • 346 Topics
  • 901 Replies
346 Topics
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The Many
peyermanThe Many
asked in S33 | S34
S33 Intermittent Dropouts

How can I get a longer timeframe of Event Logs on my S33v2? Have been having intermittent dropouts. I believe this is a cable supplier (Spectrum) problem vs. Arris. However, I would like to set up a computer on the modem via internet port to log various elements over a longer period of time. How can I do this vs. the somewhat short period of time the Arris logs events.If it turns out this is the Arris modem how can I get a warranty replacement? I do not have a backup modem so would need to continue to use this one until a warranty replacement is sent to me and then I would send to Arris.

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The Many
1 day ago
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The Many
AqualungThe Many
asked in S33 | S34
S34 or Hitron CODA56?

Spec-wise they look similar. OTOH, I’ve seen people pooh-poohing the Puma chipsets in the CODA56. What's the lowdown on that?

191
plemans
Juggernaut
3 days ago
D
The Many
DougsmarrThe Many
asked in S33 | S34
cannot get the internet to work on my tv

Can’t get my device to connect to the internet 

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plemans
Juggernaut
7 days ago
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The Many
ordernotreceived33The Many
asked in S33 | S34
Can't Login to S33 Web Interface

The only way I have logged into the web interface was with the coax cable disconnected. This isn’t helpful because it doesn’t show any data. I connect the coax cable and try again, browser says site can’t be reached and times out. Does Spectrum not allow access or something? This is my personal modem. Why can’t I access the web manager?

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plemans
Juggernaut
7 days ago
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The Many
ordernotreceived33The Many
asked in S33 | S34
I ordered an S33 from shop.surfboard.com but received no email about order

I placed an order from the official store and the only email I got from ARRIS was an email asking me to review the S33 modem I haven’t even received. I don’t have an order number or a way to track the shipment. Is there some type of customer service I can contact to ask about the status of my order? surfboard.com/support just 404s. 

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The Many
8 days ago
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The Many
angermdThe Many
asked in S33 | S34
S33v2 amber light with intermittent white/green light, buzzing

TLDR; If your S33 isn’t working to connect to the internet, the modem itself is buzzing, the light cycles between amber for a while then a quick change to white/green and then off only to restart the cycle, you may just need a new power adapter to get it to work again. I’ve looked through several posts of the same problem I was having starting today. The modem was buzzing and there was a constant cycle of the lights no matter what I tried. The amber light was on for about 7-10 seconds and then flipped to a white/green light for a second or two before turning off and then restarting the cycle of amber, white/green, and off. Things I tried to get it to work include disconnecting and reconnecting the power to the unit, confirming that my internet service provider (Xfinity) had no reported outages, removing the coaxial cable, and attempting to reset the whole modem. When I tried resetting the modem with the reset button on the bottom, nothing happened regardless of how long I held the rese

351
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Wi-Fi Warriors
9 days ago
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The Many
SueAThe Many
asked in S33 | S34
Opening ports on S33 to allow for AT&T cell booster

Hi,I have unfortunately terrible cellular service with AT&T at my home and am evaluating options. AT&T has given me a cell booster and I am trying to connect it, and have been instructed by AT&T that I have to open the following UDP ports of the modem to allow the booster to activate: UDP / 500 IPSec port, UDP / 4500 IPSec port, Emergency Services Protocol (ESP) 50, and UDP 123 NTP port (timing synch). Initially, AT&T said my internet provider had to enable this, but I own the modem (not Xfinity, my internet provider). I seem to be unable to talk live to an ARRIS rep to resolve this. Does anyone have advice? Thank you!  

253
plemans
Juggernaut
12 days ago
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The Many
batman 98273The Many
asked in S33 | S34
S33 keeps dropping internet

Our S33 cable modem is less than a year old. It keeps losing Wave Cable/Astound internet connection while using an Arris NVG578HLX WiFi router. The S33 has already crapped out twice today, and it's getting worse. Now I get an intermittent “Privacy Warning: This device is blocking encrypted DNS traffic. The names of websites and servers your device access on this network may be monitored and recorded by other devices on this network."What's wrong and how do I fix it? 

351
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Wi-Fi Warriors
13 days ago
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The Many
CreepyjoeThe Many
asked in S33 | S34
S33 showing solid white light, what does this mean?

We recently started a home project and needed to cut the power off from the breaker. The router/mesh system were both plugged in when we flipped the breaker to turn off the power. Once we flipped the breaker back on, the router now shows a solid white light. There’s nothing in the owners manual depicting what a white light means. If it’s useful information, we use a deco mesh system (AX3000) that is currently showing red, which indicates it cannot connect to the WiFi. How do I get my WiFi working again?? I’ve tried: resetting the router (unplugging, pressing little reset button on the bottom), resetting the mesh system, replacing the power cord, and nothing works. 

341
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Wi-Fi Warriors
14 days ago
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The Many
joe76The Many
asked in S33 | S34
S34 newly activated

I just got setup with Xfinity tech support replaced out SB6190 for S34.  Everything works on the modem to PC but when adding to my router it will not connect.  Thoughts?  I have a Firewalla Gold and I have deleted the network and rebooted all setup with DHCP.  Trying to avoid factory reset too many rules created on my network. thanksjoe 

963
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The Many
16 days ago
D
The Many
DarthThe Many
asked in S33 | S34
Can Arris support provision a modem for an ISP?? - S33

Wondering, can Arris support configure their (MINE) modem for say Comcast, to work on their network?

204
plemans
Juggernaut
16 days ago
D
The Many
DarthThe Many
asked in S33 | S34
S33v3 modem mac id doesn't match model id at comcast, getting error TVL-11

Hello, after many hours working with comcast and missed sleep trying to provision my new S33 modem, I had a thought to log into it but couldn't. So I factory reset the S33 & was then able to connect. Looked at log & see a critical error TVL-11. Basically, saying the MAC id doesn't match the model in comcasts system saying its something other than the S33. So, when they send signal to provision it, it fails. How can mac id & model be different. Tried calling modem support but they are not open yet. Has anyone seen this before? Is there a fix besides returning it & posting a very negative review?

253
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The Many
17 days ago
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The Many
surfprebenThe Many
asked in S33 | S34
Sony Bravia  Google Play TV works ocassionally and trying to figure why

I have a Sony Bravia  Google Play TV. My service provider is Comcast and I connect to Xfinity TV program on a HDI port and  Google Play is configured for the port called Channel . I began having service interruption issues on my Sony Bravia Google Play about 1 month now. The Google Play App would just hang and not load at all while in the same instance the NetFlix app would load wihout issues indicating that this is NOT a network issue on my network. The Netflix APP  has  its own icon and loaded without issues and have no issues with Xfinity programming loading  That tells me that my TV is working ok, no issues with the sound or picture.  Ive began getting messages from SurfBoard and Fing suggesting that services have been handed off.  The XFINITY Remote controls the volume when ocassionally  my Sony Bravia Google Play TV  works which suggests there may be some crossfunctioning.  

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The Many
17 days ago
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The Many
mah5044The Many
asked in S33 | S34
s33v2 whining noise and now no internet

About a month ago my s33v2 starting making a high pitched whining noise.  At that time the internet was slow but power cycle fixed it (the internet, not the whining noise).Now the modem seems to have stopped working completely.  I power cycled the modem and router several times, tried multiple cables (both to router and directly to PC) and neither the router nor PC detects any connection.  Checked with xfinity and their service is fine but no modem is detected.  Held reset for awhile but still nothing.Modem is still under warranty but support is closed today.  Any advice?

594
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Wi-Fi Warriors
17 days ago
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The Many
wmbrinkThe Many
asked in S33 | S34
Using S33/34 1Gig port with xFinity internet-only service

S34 activated with xFinity for “internet only” service, no voice. The 1-Gig port does not seem to be useable, at least for my VOIPo service.Do xFinity settings capture the 1-Gig port, even if xFinity voice is not used? If they control it, given I don’t use xFinity voice, can I log onto the S34 and somehow open the port for my use? If not, can I request xFinity to release the 1Gig port to me?I get it that I can work through the various xFinity support options and at some point get this eleveated a time or two to get to someone there who can actually answer my questions and not just read me scripts, but I am hoping an S33/34 user has been through this and can provide practical info first pass.Thank you, Bill

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The Many
19 days ago
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The Many
raymorr2The Many
asked in S33 | S34
Warranty Registration Fails S33v3 modem

My new S33v3 modem works fine and is connected to Xfinity. When I try to register it with Arris for the warranty, when the online form validates the model, it tells me the serial number and model number do not match. I’ve tried entering the serial number multiple ways, same results. I verified the serial number through logging into the modem, as well as the tag on it. The registration screen tells me to call a phone number which is answered - no voice or message - then disconnects after a few seconds. If I try the online chat, it asks to check the warranty status first, which of course it fails because I am unable to register it. Any suggestions? Not feeling all warm and fuzzy at this point. Thanks.

541
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Wi-Fi Warriors
20 days ago
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The Many
barneytcThe Many
asked in S33 | S34
Accessory warranty not documented on S33

This is admittedly a minor thing, but annoying. My S33 modem recently had a problem booting and connecting. Thanks to this forum, we figured out it was the power supply going bad; substituted another from an external hard drive and the modem booted and connected fine.My 2-year warranty on the modem runs until Sept. 2025, but when I contacted support about a replacement power supply, I was told that “accessories” are only covered for a year.Ok, cool. But where is that documented? The warranty card for the modem says software is covered for 90 days, and “(B) for the Product (excluding software), for a period of two (2)years from the date of purchase from ARRIS or from an authorized ARRIS reseller.”I don’t see any mention of accessories, though I do see a paragraph that says, basically, if it doesn’t have an Arris label on it, it’s not covered at all.  The power supply is not Arris branded, so, technically, I guess they don’t have to cover it at all.So what  incentive is there for Arris t

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plemans
Juggernaut
21 days ago
D
The Many
dianaramThe Many
posted in S33 | S34
Arris S33 Overheating

Purchased the S33 three weeks ago, and for the past week it has disconnected at least 4 times already. Twice it happened overnight, so I wasn’t able to see what was happening. Turns out the modem overheats and shuts off. It finally turned back on after 30 mins and the light was white and eventually it turned orange after an hour. It still was not online though. Took a good 3-4 hours before it was back online. 

1334
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Wi-Fi Warriors
21 days ago
C
The Many
charliebarryThe Many
asked in S33 | S34
s33 v2 no internet

S33v2 light solid amber, blink of bluegreen then back to solid amber.  No connection to any device but internet shows connected.  Power cycled  the provider and Arris devices, did the paperclip reset on the Arris device and checked the Ethernet and coax connections and found no problems with those.  No change, any ideas??

291
plemans
Juggernaut
25 days ago
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The Many
sjalalThe Many
asked in S33 | S34
S33 does not connect for few devices in morning

My Surfboardd S33 does not connect in the morning for few devices (laptop or desktop). For rest it works. When I connect the not-working devices via my cell phonehotspot these work immeidately. Can you help ? Thanks in advance

479
plemans
Juggernaut
28 days ago
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The Many
jklarfeldThe Many
asked in S33 | S34
S33v3 will not activate

xfinity could not activate the modem. they could see the modem and run tests but could not activate it. Xfinity documents the modem as compatible.The modem’s front light was solid blue. The modem was very hot.My old modem still works so I don’t believe there is a problem with cables.Shall I exchange it? It was purchased from amazon.

1075
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The Many
1 month ago
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The Many
ggboy15The Many
asked in S33 | S34
how can I connect my momden?

How can I connect my modem?

451
plemans
Juggernaut
1 month ago
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The Many
LarryriverThe Many
asked in S33 | S34
flashing green. model s33v2

The power went out and when the modem came back on it only flashes green. I pulled the power out for 30 seconds but no change. I tried doing the reset button while I was flashing and still only flashing green. Not sure what else I can do?

411
plemans
Juggernaut
1 month ago
C
The Many
CodyThe Many
asked in S33 | S34
connected without internet S33 modem

I've unplugged every cable, replugged, waited 5 minutes while everything was unplugged, waited 5 minutes after modem had solid light before powering the router, attempted powering both router and modem at the same time, tried timing them to be on at the same time, done a soft reset, and my modem still won't connect to wifi. Its done this before multiple times, but till now ive been able to resolve it and see it finally connect, but this time it will not. My asus router isn't old and it says theres a problem at the modem. My internet is fine. This only happens if the power goes out and it tries to reset.

1106
plemans
Juggernaut
1 month ago
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The Many
LukerovanisThe Many
asked in S33 | S34
How to get tracking number for new purchased modem

I never recieved a tracking number or confirmation of a purchase made over a week ago. Any idea who to contact?

426
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Wi-Fi Warriors
1 month ago
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