DOCSIS® 3.1 Gigabit Cable Modem
Recently active
Hello, my surfboard S33 is stuck in green blinking light mode, I tried following steps I saw on another thread to fix it, nothing worked. Even tried restoring it to factory settings
Cox, communication, changed my modem to my new arris.Surfboard model S33V3. However, I cannot get it to connect to wifi.
I’ve had this S33v2 device in place with eero 6+ mesh devices and Xfinity ISP since Aug of 2023…it worked well until 2 days ago. The WiFi dropped, I assumed it to be a temporary Xfinity outage. After several hours I checked the modem and it had a solid while (greenish) light, normally its blue. The device was making a high pitched buzzing noise that I hadn’t previously heard. I disconnected both the power and coax, waited and reconnected…the light immediately turned solid white upon connecting power. I attempted to reset the device via the recessed reset button on the bottom of the device. I followed the instructions in the user manual holding the reset button for over 7 seconds, the light never changed from solid white. I’ve attempted several more times, holding the reset for up to a full minute, same result, the light never changes from solid white. Disconnecting the coax and connecting only power, the light goes immediately solid white. To rule out faulty coax, Ii swapped the cable
I have an active warranty and my s33 modem is making noises and driving my entire family mad. How do I file a claim?
I tried adding another s33 modem for garage using bridge mode. Didn't appear to work so I disabled bridge and now I can't connect back to my network. Spoke to isp and said all is good on their end. Please help!
My S33 is rebooting constantly, overheating to the point where I had to put a fan underneath it and it's no longer helping. How and where do I get the warranty process stated. My Modem is under warranty till 2025.
Hello, I purchased my Arris Surboard S33v2 from the ARRIS Amazon store on Jun 20, 2023, and I noticed it has been making a constant sounds lately when it was silent a month ago. I think I am also noticing buffering in videos when I was not before. What can I do while I’m still within the 2 year warranty?
Not liking the changes some of my devices didn’t come through doesn’t show whether it’s 5G or 2.4 very dissatisfied. Can I change back I tried.
Well after talking to Cox on the phone and in the store, they can’t activate my new S34 modem. This company really needs to stop advertising that it is compatible, because in Las Vegas, it is not. I hope Amazon will take it back, if not I wasted 200 bucks for nothing.
Will I notice a significant /noticable speed change from a 5-year sb6190 to s33?
I have an S33v2 surfboard and it just suddenly stopped working yesterday. Comcast says the connection to the house is fine.
Hello: I did my best to set up my new modem, and it works, kinda’.However, while I set passwords for WiFi 2.4 GHz and 5.0 GHz, they are not accepted. To link TV (Roku) and other “peripherals, it can only be done with the login data for the Web Manager. I have no idea what I may have done to cause this, but would be most grateful for help in correcting the issue. Thanks, Hans L
Just looking for a way to fix a boot file corruption. Recently on chat with Xfinity customer service reinformed me that the s33s boot file was corrupted. Yeah it hasn't been corrupted but they gave me a service tuer upgrade and somehow it corrupted and not just stuckPersonally I think it's an ISP issue causing the boot file corruption.
Network ARRIS site 192.168.0.1 ERROR- won't pull up. -I’ve tried numerous browsers, rebooted, also tried 192.168.0.1.1 - won’t connect. I need to update settings- Please help! My router model #: W31- //Modem model: S33v2.
#60405
I have Xfinity internet using my own S33 modem and a 6g router. My wife has concerns about emf and wants to turn off the wireless router at night. I am up way before her and need to have internet access as I often work from home. I want to be able to use a hardwired connection to my home office computer while the wireless router is turned off. I thought I could use the second (bottom) modem port, but apparently cannot. I tried simply unplugging the router from modem and plugging the ethernet cable into that modem port, but it doesn’t work either. What is the best way to do this?
