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S33 | S34

S33 | S34

DOCSIS® 3.1 Gigabit Cable Modem

313 Topics
806 Replies

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313 Topics

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JBlackThe Many

asked in S33 | S34

Arris Surboard S33v2 making constant noise after one year?

Hello, I purchased my Arris Surboard S33v2 from the ARRIS Amazon store on Jun 20, 2023, and I noticed it has been making a constant sounds lately when it was silent a month ago. I think I am also noticing buffering in videos when I was not before. What can I do while I’m still within the 2 year warranty?

374

2 days ago

jonathanbrochThe Many

asked in S33 | S34

s33 internet connection stopped working

I have an S33v2 surfboard and it just suddenly stopped working yesterday. Comcast says the connection to the house is fine.

211

2 days ago

HansPLThe Many

asked in S33 | S34

WiFi for SurfBoard S33 Docsis 3.1 cable modem

Hello: I did my best to set up my new modem, and it works, kinda’.However, while I set passwords for WiFi 2.4 GHz and 5.0 GHz, they are not accepted. To link TV (Roku) and other “peripherals, it can only be done with the login data for the Web Manager. I have no idea what I may have done to cause this, but would be most grateful for help in correcting the issue. Thanks, Hans L

282

7 days ago

Zeno100The Many

asked in S33 | S34

Arris S33 Boot file Corruption

Just looking for a way to fix a boot file corruption. Recently on chat with Xfinity customer service reinformed me that the s33s boot file was corrupted. Yeah it hasn't been corrupted but they gave me a service tuer upgrade and somehow it corrupted and not just stuckPersonally I think it's an ISP issue causing the boot file corruption.

361

9 days ago

Devorah LeeThe Many

asked in S33 | S34

Network ARRIS site 192.168.0.1 ERROR- won't pull up

Network ARRIS site 192.168.0.1 ERROR- won't pull up. -I’ve tried numerous browsers, rebooted, also tried 192.168.0.1.1 - won’t connect. I need to update settings- Please help! My router model #: W31- //Modem model: S33v2.

364

10 days ago

surfboardorderThe Many

asked in S33 | S34

How to cancel and order for S34

robrice52The Many

S33 - No internet on Wired Connection

I have Xfinity internet using my own S33 modem and a 6g router. My wife has concerns about emf and wants to turn off the wireless router at night. I am up way before her and need to have internet access as I often work from home. I want to be able to use a hardwired connection to my home office computer while the wireless router is turned off. I thought I could use the second (bottom) modem port, but apparently cannot. I tried simply unplugging the router from modem and plugging the ethernet cable into that modem port, but it doesn’t work either. What is the best way to do this?

211

14 days ago

Erek4The Many

asked in S33 | S34

Cannot connect to 192.168.100.1 - Arris Surfboard S34

Just received my Arris Surfboard S34. Contacted Xfinity and have it activatedI have an ethernet cable connected from the modem to my computer.I cannot access: 192.168.100.1It reads: “Safari can’t open the page “192.168.100.1” because the server where this page is located isn’t responding.

922

14 days ago

mda755The Many

asked in S33 | S34

Compatibility of S33 and S34 while enabling VPN on the devices

I have Spectrum 400MB plan. Can I use either S33 or S34 modems? Particularly attaching to company VPN. I've been told that my connection has a lot of Jitter. Will either of these devices help that?

302

14 days ago

WayneThe Many

asked in S33 | S34

need gateway address for s33

I can't seem to use 2 devices with this modem s33. On second device it asks for Ip address, prefix length, then gateway address. Xfinity says they don't have it. Does anyone know how I can get the gateway address? Or do I have to wait until Monday morning to contact arris cs.

7darylbgThe Many

My modem doesn’t work. It’s only 6 mounts old. Xfinity came out and reset it and checked it out.

261

19 days ago

Sendo427The Many

asked in S33 | S34

i think my s33 modem Ethernet port is going bad and no internet

So every time my deco (old)Xe75 or (new) be63 Wi-Fi router gets rebooted for a update or If I manually reboot it from time to time. When it's done rebooting the light go red and say there's no connection so then I'll have to unplug Ethernet cable for wifi router and replug it back in until it goes green. But then there's times it will show green but my devices will say connected to WiFi but no connection. So then I'll have to unplug the ethernet cable and replug it or reset my s33 modem in order to get things working and a stable connection again. I've also changed the ethernet cables and the same thing happens so my only conclusion is that my s33 is the cause of this problem but I don't know if it's the modem itself or the ethernet port is going bad. Because I ruled out the ethernet cable and I've ruled out the Wi-Fi router because I ended up buying a new Wi-Fi mesh router and the problem persists. I haven't tried resetting the s33 because I don't really want to have to call Comcast a

201

22 days ago

AlsomitraThe Many

asked in S33 | S34

Upgrading SB8200 to S33

I presently have the SB8200 modem, since 2018. I have Xfinity, and my current plan’s level of service is Ultrafast including download speeds up to 1000 Mbps and upload speeds up to 20 Mbps. My download speed averages above 920 Mbps. Is there any benefit to upgrading to the S33 modem if I don’t upgrade my level of service to 2000 Mbps? Upgrading to this speed would cost an additional $25, so would I see download speeds of 2000 Mbps if I upgraded?

10211

22 days ago

cclarkeThe Many

asked in S33 | S34

S33 has intermittent internet connection

I have reset my modem and have rebooted my modem and I am still receiving no power signal. The mdrm has a solid blue light on. How do I resolve this issue? Do I need to replace my modem? My devices show signal strengths between 2-4 bars. My internet does drop service 3-4 times daily. I do have internet service and my cable provider has shown me that the signal strength is good. Thank you

kguinsataoThe Many

My SURFboard S33 modem is completely dead. I’ve tried restarting more than once. I am hearing a buzzing noise from within the unit. I only get the orange light. My unit is still under warranty. Who do I contact to get a replacement or refund? Thanks.

1215

27 days ago

DavidSThe Many

asked in S33 | S34

S33 V2 with xfinity. Is update 1.3.2 Build 20240325 rel.56896 safe to do?

Hi All, Just upgraded my modem/router combination to separate devices. Using Arris S33V2 and have stumbled my way through the setup. I think It is working OK, but I am being offered an update. Should I do it? The current firmware version is 1.2.3 Build 20230603 rel.46473(5553) and the offered update is 1.3.2 Build 20240325 rel.56896 My present xfinity service is 500mbs and I have no intention to upgrade my xfinity service. Thanks for your help,

1413

27 days ago

Lisa RinehartThe Many

asked in S33 | S34

New modem activation

Need help activating my new modem

481

28 days ago

Thirstily9852The Many

asked in S33 | S34

Intermittent internet connection on S33

Hello! I have an Arris S33 that I unfortunately trying to use with Cox out here in the midwest. Yes, their name is “Cox,” that is not a joke. I have the Gigablast plan, which is a dumb name for a poor product. Roughly 3 to 4 times a day the connection drops. I have swapped cable modems, cables and verified that the network is good. Cox will charge me to come out and inspect, so I want to make sure that I can point to a connection issue on their end. Here is the status page during the most recent outage.Startup ProcedureProcedure Status CommentAcquire Downstream Channel 759000000 Hz LockedConnectivity State OK OperationalBoot State OK OperationalConfiguration File OK Security Enabled BPI+DOCSIS Network Access Enabled Allowed Downstream Bonded ChannelsChannel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables5 Locked QAM256 759000000 Hz 1 dBmV 43 dB 0 01 Locked QAM256 735000000 Hz 1 dBmV 43 dB 0 02 Locked QAM256 741000000 Hz 1 dBmV 43 dB 0 03 Locked QAM256 7470

412

28 days ago

Harleyrider1The Many

asked in S33 | S34

Fiber internet compatible with s34 modem

We have Cox Fiber internet. No coax cable just a ethernet connection coming out of the wall. Will the s34 work?

422

28 days ago

sunrisesunset1967The Many

asked in S33 | S34

modem s34 issue not prompting to reset admin password

New S34 and I performed a factory reset but the Android app never promoted me to change password or have an option to do so. I tried to connect to the Web console using my wifi and chrome on Android and it doesn't connect. I currently do not have a laptop to bind via Ethernet. What good is the app as it doesn't have any functionality when it's up and running. I am about to return this device and go to security solid modems by other vendors. Help. Ty.

341

30 days ago

Jboo66The Many

asked in S33 | S34

Slow speed on new arris s33 modem

I just installed my new iris modem S33 and xfinity is telling me it is not sending enough speed.And they're sending a technician. I'm thinking on returning this, as my 13 year old Motorola did better and it didn't even have the ability for speed. Is there something I'm doing wrong? I'm about to return this product and either install my old one or get a netgear.

651

1 month ago

BozoMcBozoThe Many

asked in S33 | S34

Arris Surfboard 33 Compatibility: TDS/Asus Mesh

My cable service is TDS in Oregon and I am using a stock modem supplied by the provider alongside Asus CT8 Router with two nodes. I would like to purchase a compatible modem to replace the stock router, and the ARRIS Surfboard S33 seems to be a good choice. Would this modem be compatible with the Asus mesh and the TDS cable service? Thanks for your time!

101

1 month ago

BluebirdflatsThe Many

asked in S33 | S34

android phone too new and how to activate the modem

When I open app it says it was made for an older version of android, how do I activate without the app?

161

1 month ago

Lisa CThe Many

asked in S33 | S34

Arris S33 won’t power on

After working fine for 6 months, the modem will not power on. I’ve unplugged the power cable twice and have tried the reset button. Also checked all cables, etc.; this is the only component not working. It seems obvious, but is there anything I’ve overlooked?

201

1 month ago

zediiiiiThe Certified

asked in S33 | S34

s34 can't access web interface with direct connection

My s34 is directly wired to my computer via Ethernet 2.5 port (though I also tried the 1.0 port and the result is the same). I can access the web interface for about 15 seconds after a reboot of the modem, but then I have no access. I need the status page to show my ISP that the drops are due to infrastructure problems (upstream and downstream power), not my home network. I replaced the modem at their request and... Surprise, the problems are not any different with a new modem.I can connect to the IP for the web interface either direct connected or behind my wired ubiquity erx router, but only for the first 15-30 seconds the modem is on. What could be the problem here?To be clear, connectivity is fine when I'm trying to access the web interface.

2306

1 month ago

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