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I’m trouble shooting SB6190 modem issues. I have white lights on power and online LEDs. ISP can see the modem is connected on their end, but I don't have service. The white lights also appear to have faint green LED lit up simultaneously. Is my modem cooked?

 

Hello robertsj2676,

We understand that lights on the power and online are either  white or faint green 

Please note the following information on LED lights  of sb6190: 

The front panel LED lights will illuminate only 3 colors: green, blue, and amber.  The Power and Online LED lights will always illuminate green.  However, when the Receive and Send LED lights illuminate blue for high speed Internet connection, the Power and Online LED lights may appear white and becomes dim.  The behavior of the Power and Online LED lights appear on white color cable modems and it does not impact the functionality of the device.  

Do let us know if this helps.

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