SB6183 | SB6190

DOCSIS® 3.0 Cable Modem

  • 209 Topics
  • 530 Replies

209 Topics

B
The Many
brian7The Many
asked in SB6183 | SB6190

SB6183 & SB6190 modems - Slow internet speed

I’ve been using a SB6183 for a number of years now, and yesterday I was told by Infinity techie that my incoming speed was GREAT (better then 1000mbps), but it was my modem that slowed it down to 45-55 mbps. How is this happening when the specs on the modem says it does up to 686 mbps?So lets say i need a new modem,...maybe the follow on product SB6190. Looking thru various sites does NOT give me a lot of confidence this modem is any good?? Can these relatively simply units be that hi-rate faulty? Then I saw on a Comcast/Infinity community forum where Comcast themselves were defeating some installations of hi-speed modems,...some of these from ARRIS ??What is this world coming to,...a whole lot of mis-information. I’m just a plain old 81 year old model railroader who wants to surf the forums, and is NOT a computer-head to figure out basic stuff   !All I need according to those more informed is a speed of 100-300 mbps to cut out this ‘firefox not responding’, and msnbc choppy reception

6
S
Guardians of the Gateways
1 day ago
N
The Many
nukeseanThe Many
asked in SB6183 | SB6190

SB6190 works with direct connection but not with router

I just bought this modem (SB6190) and am already at my wit’s end trying to get it to work with my router! I was able to activate the modem myself via the Xfinity app no problem, and it works just fine when I connect the modem directly to my computer via LAN.HOWEVER, the instant I try to connect the modem to my router, it simply will not work! My router’s light indicates that it isn’t connected to the internet, and when I try to configure the router via LAN connection, it says it can’t find its assigned IP address. I’ve power cycled both the modem and the router several times in the correct order (i.e., power both off, power modem on, wait until connected to Xfinity, power router on), but the problem persists.To make sure this was a modem problem and not a router problem, I re-activated my Xfinity Gateway and plugged it into my router into that. And hey, what do you know—everything worked flawlessly!So, can someone PLEASE help me figure out how to get this thing to work before I go insa

1
S
Guardians of the Gateways
2 days ago
B
The Many
barmax71The Many
asked in SB6183 | SB6190

Arris Surfboard SB6190 - Laptop is not connecting with internet

My laptop is showing no Internet connection even though all my other devices are on line. My Internet provider tested all the equipment and says they are working properly. They suggested that my modem probably needs a wifi driver update. What should I do?

1
S
Guardians of the Gateways
3 days ago
I
The Many
imagineyesThe Many
asked in SB6183 | SB6190

Sb6190 and linksys e5400 no internet

I just got the Arris Surfboard sb 6190 and now it's not working with my Linksys e5400 wireless router. I have a Google pixel 8, and it keeps saying that I need to sign in to the wireless network, but from there it takes me to spectrum for activation even though I thought it was done through the app.  I can see I'm getting Internet thru the modem, but nothing thru the wireless router.  Any help appreciated.  Thanks all!!

1
S
Guardians of the Gateways
3 days ago
R
The Many
RBPThe Many
asked in SB6183 | SB6190

Slow internet speed on SB6190

I have a SB 6190 modem and am experiencing slow Internet speeds. How do I know if I have a bad modem or how can I fix my speed issue in the recent past I experienced three and 400 meg download speed now I’m lucky to get 20.

2
B
The Many
7 days ago
Z
The Many
ZoellaThe Many
asked in SB6183 | SB6190

surfboard SB6183 - unable to locate wifi name and password

Hello! I just switched over from Xfinity but I can’t connect to the wifi. The WiFi name and password is not located on the box. How do I find it? I need it asap I have school work I need to do. 

1
S
Guardians of the Gateways
10 days ago
T
The Many
Tronold1021The Many
asked in SB6183 | SB6190

Connection Problem - Light at the bottom of the modem is solid red

Recently the light at the bottom of the box has been lighten up red. I was trying to see how can we make it go back blue or green?

1
S
Guardians of the Gateways
11 days ago
K
The Many
keniishalong7The Many
asked in SB6183 | SB6190

need help

How do I setup just for use of Wi-Fi without cable?

1
S
Guardians of the Gateways
11 days ago
N
The Many
NorEastorThe Many
asked in SB6183 | SB6190

SB6190 wont connect to internet after outage/storms

Hey all, my ISP had a several day outage after Hurricane Beryl impacted Texas. My ISP swears there is not an outage in my area anymore but my modem, despite several reboots/power cycles etc will not move past the blinking download light stage of initialization. As far as I can tell there is no issue with the coax connection into the house (but may be?) or with the coax connection to the little ground node thing.  I have a service appointment set up for the end of the week (I won’t be home so the internet being out for a few days while annoying isn’t the end of the world) but my urge to fix things has me trying to figure this out.  could my modem be shot?

1
P
The Certified
12 days ago
R
The Many
RoyFThe Many
asked in SB6183 | SB6190

Intermittent internet connection on ARRIS Surfboard SB6190

occasionally, my cable modem drops me from the ISP.  It generally occurs when I am watching TV.  I reset the modem and fifteen minutes later I get dropped again.  I can continue by again resetting the cable modem.  I am usually watching a movie on a streaming channel or You Tube

1
S
Guardians of the Gateways
14 days ago
B
The Many
BluebeatleThe Many
asked in SB6183 | SB6190

Need to configure UDP ports on SB6190

I have an Arris Surboard Model SB6190 No Wif. Need to Configure UDP Ports 123, 500, 4500 for T-Mobile CellSpot. Please help.

1
S
Guardians of the Gateways
17 days ago
C
The Many
cjgloverThe Many
asked in SB6183 | SB6190

Samsung TV lost WiFi connection (SB6183)

Our fairly new (5 months) Samsung TV suddenly lost WiFi connection to our network. All other devices (laptops, phones) connect without problem. When using LAN cable TV works fine (but we lose WiFi capability for other devices.

1
S
Guardians of the Gateways
21 days ago
C
The Many
cindyhuThe Many
asked in SB6183 | SB6190

Modem is not working

We recently purchased a surfboard cable modem at walmart.  When our new internet was connected we realized we did not need the modem.  When we tried to return it, it was out of return time frame.  The return desk informed us to contact your website to see if it could be returned directly to you.  The modem has not been opened.  Can you help in any way?ThanksCindyhu

1
S
Guardians of the Gateways
26 days ago
T
The Many
TechNut79The Many
asked in SB6183 | SB6190

SB6183 suddenly not working on wifi

Hello good people of this community.  I've just ran into an issue with my Arris Surfboard SB6183 modem.  My phone was showing connected with no internet.  I unplugged the modem and separate router and plugged the modem back in first.  It's lighting up the power light solid and then the others are flashing in order until it gets to the bottom light and then goes solid and starts all over again.  I chatted with someone from Spectrum and they had me do some troubleshooting, which I had done already.  They can see the modem had been offline for about 30 minutes at that point, but no other help besides contacting the manufacturer.  So here I am.  Any ideas?  Thanks for your help in advance.

2
T
The Many
27 days ago
A
The Many
AFALDASOJA123The Many
asked in SB6183 | SB6190

No option to turn off LEDs on SB6183

As title states, when I am in  modem GUI and I have no option in the Configuration menu to disable the LED lights on the front of the unit. Yes, I already read article to turn of the LED lights on the modem and that’s how I know it isn’t working. Any help would be appreciated.  

1
S
Guardians of the Gateways
1 month ago
P
The Many
PrmpsuThe Many
asked in SB6183 | SB6190

Wrong IP Address Geolocation - SB6190

I geolocated my IP address and it reports in the wrong city. Is this a function of my ISP or is a function of my modem (SB6190) ? I requested this be changed through MaxMind.com but wanted to understand how this is happening. 

2
P
The Many
1 month ago
W
The Many
wsmythThe Many
asked in SB6183 | SB6190

SB6190 Bridge Mode

I understand that the SB6190 cannot have bridged mode enabled or disabled? Does this mean that the modem operates in bridge mode? That is, in essence, bridge mode always on?

3
S
Guardians of the Gateways
1 month ago
B
The Many
BlackMan76The Many
asked in SB6183 | SB6190

No power icon light No online icon light on SB6183

   on my  ARRIS SB6183  cable modem    i have a internet conection but no power icon and no online icon don't light up the receive icon and the send icon are blue yes i can surf the internet

1
S
Guardians of the Gateways
1 month ago
W
The Many
WakeemupThe Many
asked in SB6183 | SB6190

Unable to connect play station through ethernet cable on SB6183

So, I’m trying to connect my ARRIS surfboard SB6183 to my PlayStation and I plugged in the Ethernet and I tried to connect to the Wired LAN but it won’t work and I don’t know what to do.

3
S
Guardians of the Gateways
1 month ago
P
The Many
pajo09The Many
asked in SB6183 | SB6190

SB6190 - Bridge Mode?

Is there a bridge mode that I can activate for the SB6190 cable modem? I’ve accessed some of the configuration ( modem GUI)  but can’t locate bridge settings. Thanks!

1
S
Guardians of the Gateways
1 month ago
A
The Many
AdeThe Many
asked in SB6183 | SB6190

Internet Data usage on SB6190

How can i check which devices are using my modem and how much internet data each device is using?i used to work from home till Dec of 2023, and now that i don’t anymore, i figured my data usage will drop, but it’s doubled since Jan of 2024. My ISP (Comcast/Xfinity) are unable to give me the info because I’ don’t have one of their Modems, and Surfboard couldn’t help because my warranty expired a yr ago. Side note: I have a suspicion that it’s because my roommate has been on Discord ALOT lately, but I don't want to stir that pot till i know for sure. 

1
S
Guardians of the Gateways
2 months ago
J
The Many
Jrpierron2The Many
asked in SB6183 | SB6190

No internet connection on SB6183

Trying to factory reset our SB6183. Connected it to my laptop with a ethernet cable using a docking station (laptop not connected to the internet). After agreeing to and clicking “Do you want to proceed?”, what is supposed to happen? It redirects me to a web page that just states there’s no connection.

1
S
Guardians of the Gateways
2 months ago
K
The Many
Kellerdakota123The Many
asked in SB6183 | SB6190

modem not working on SB6183

Internet says connected with no internet. Internet provider says its the modem. 

1
S
Guardians of the Gateways
2 months ago
M
The Many
MalakslaiwaThe Many
asked in SB6183 | SB6190

unable to login becuase i cant find password on modem6190

I’m trying to connect to my now modem and it’s connected to my internet provider but I can’t figure out how to get the password 

1
S
Guardians of the Gateways
2 months ago
G
The Many
GarydalesThe Many
asked in SB6183 | SB6190

sb6190 - power on failure

After power outage, my sb6190 will no longer power up. What happened?

1
S
Guardians of the Gateways
3 months ago
Terms & ConditionsCookie settings