SB6183 | SB6190

I have the SB6183 and have had it for at least 10 years. I swear I bought it from my ISP (Suddenlink, now Optimum-they suck) instead of renting. I never rent service equipment because it’s soooooo much cheaper to purchase and own. Otherwise, it has to be returned when you cancel service, even if it’s obsolete after a certain time period. Plus, at the time I chose to buy it rather than rent monthly, circa 2015, it was the best available. But I have no record to prove I own it and I’m getting harassed by Optimum that even though I properly canceled my service, following their online protocol to a T, that I owe them money, 10 months after I switched ISPs. They have sent me to a debt collection service at this point. I need to find out if the serial number is registered to an ISP as their equipment they rented (in which case I lose) or if I actually own it. I would have had paper records 15 years ago, but no longer. For me, it’s not about the money, it’s about the principle of the thing

192.168.7.1 won’t appear… no online troubleshooting has helped

I contacted Xfinity because my network is not showing up on my computer nor phone, and I have no clue what the password is on my SB6190. Xfinity said they tripled checked everything, and my modem is showing online but, I have no network showing on my computer nor phone.  We restarted the modem over and over and still nothing, and they did a lot of troubleshooting.  For a brief second, surfboard came up, but it disappeared.  They said to contact you guys but, of course it’s a Saturday and no one is available. How do I find my network and what do I need to do?   I would really appreciate some suggestions.  

I have had the same Internet service, the same modem, the same router and all of the same devices in my house since I moved in over two years ago. Last month, one of my TVs, one of my ring cameras, and one of my smart outlets stopped working. All at the same time. When I search for the network on these devices the network does not even pop up as an option to connect to, however, at the same time the network is popping up on my phone my other TVs, my other cameras, my computer, computers, etc. It is literally just the one TV, the one camera and the one smart outlet that do not work. They do not connect to the Wi-Fi network. I reached out to my Internet service and they said everything is fine that it’s either a problem with the modem or a problem with the devices. I find it hard to believe that three different devices all failed at the same exact time which leads me to believe that it’s a modem issue. When I was doing some research, I found that some devices only can support 2 GB spe

How do I reset  my password for an SB6183    

i need help setting it up with out a computer 

My SB6190 modem started to randomly restart and I stopped using the device. I would like to submit a warranty claim but the website failed to identify registration number and model to get warranty status. I then I tried to register the product and save issue. The website failed to identify registration number and model again. 

My modem keeps losing connection the last two days sporadically. I have had this modem for 4 years with zero issues and all of a sudden now we cannot hold a steady connection. ISP (XFINITY) tested connection to my home and said everything looked good except modem wasn’t online.  we have changed cables and unplugged and power cycled. Do we need a new modem or any other suggestions? What’s odd is it will not work for several hours then come back and work for 8 hours then again not work. 

My SB6190 just suddenly and abruptly turned off. Even though it is plugged into a working wall outlet, it cannot turn on.There a warranty?

Can’t connect my device on the app

Is the SB6183 compatible to the Arris app?

Any downloaded software for a PC computer running Windows 11?

Hi everyone, Is there a way I can change the Security on my Arris Modem from WPA 2 to WPA 3?  I already did it on the TP link Wifi router.   I’m not even sure if I can do it on the Arris modem.

I have been having issues with my SB6190 rebooting on its own lately.  It has been a great modem for a long time, but all of a sudden it is acting up.  I admit up front that I am not very tech savvy.  I know just enough to be dangerous.  I have read through various articles and one of the common things to try is to see if there is an update for the modem.  However, when I type in the IP address, I only get an Arris page with information on it, and no place to login.  I can go to a few tabs like Information, Configuration, etc., but none of them have a place to login.     I have tried starting the IP address with https, http, and just the number itself.  Any other number besides 192.168.100.0 just gives me a timed connection failure.  The 192.168.100.0 takes me to the Arris page I mentioned.  I am hoping someone might be able to tell me where I can find the login page now.  Thanks in advance for any help!

Not sure where to ask this question or if it should be a Question or a Conversation?? Either way, will try the General question forum. I had very slow upload speeds (SB6190) so when the Cox Communication Tech came out he replaced the entire cable and connections from the side of my house to the outside pole. I also had rebooted/reset my modem (a few times by the book) and removed the wireless router.  When he tested the system afterwards he said:You’re getting 32 good channels (or ?frequencies) down but only one channel/frequency up and that I should have four channels/frequencies up (SB6190)  I now have good up and down speeds but still wondering, does anyone know the answer as to why only one channel up?  

I have xfinity and they stated there's nothing they can do on there end. Lights as follows and are all solidWhite - powerRecieve - greenSend - greenOnline - white It's a refurbished model, so im not sure if the mac address is linked to another account or if its defective. Didn't try connecting a laptop because online light isn't showing internet coming through. Any assistance would be greatly appreciated.

Modem has been working well, today though I cannot connect to the internet. Power icon is green, the second is flashing green, the other 2 are dark. Have rebooted multiple times, no change. Wondering what else I can do. 

I have a SB6190 that’s maybe ?6 years old with COX Cable internet service.My download speed was around 90 MBPS when I had it routed through/to the wireless routerbut I had close to 0 upload speed (would vary between 0 to 0.1 to as high as maybe 2 if I was lucky). I then disconnected the wireless router and connected the Ethernet cable from the modem directly to the computer and the download speed went to 250-270 MBPS !! but the upload stayed very low, somewhere close to 0 or 0.2, rarely above 1-2. The speed I’m paying for is around 250 down so I don’t think I’m overtaxing the modem which is ratedat 1000/1000. This all started about 6-8 weeks ago so I had COX come out and they replaced a connection at the house and the cable all the way to the pole and to the junction or distribution box at the top of the pole.  I don’t know if they replaced a connection at the pole or the whole box.  I live near the Gulf so the connectio

I have an older SB6183 and while it does everything that I want it to do from a performance standpoint, it stays constantly hot.  It has plenty of room around it for airflow and it is shocking how hot it stays.  There are 5 of us in the house using wifi, so maybe that plays a role, but I’d like to have something much cooler sitting near me on my desk instead of this hotbox.   Do any modern modem offerings stay cool?  There has to be a better option. 

One year later, can you provide an update on this?  @SURFboard Moderator  ​@SURFboard Moderator ​@SURFboard Support SB6190 403 Forbidden | Community“Once that firmware was pushed to the unit I was no longer able to access any management functions and the exact same issue as the prior unit surfaced. This to me points directly to a Firmware configuration issue. Arris support has brought in their Tier 3 support team to review the case and it sounds like they are working through the issue and I should hear back after the holidays”“I am having this exact issue with the same modem and ISP. I was

Using www.arris.com/consumersupportI can't register my SB6190 because submitting the form results in the erroneous"The serial number and the model number that you entered, do not match"I made no typographical error; this happened on each of 3 different browsers.  Doing it over the phone or in a community forum is a bad look for a technology company. Ditto that this is a long-known issue.  What's the solution, please? 

Keep getting laptop invaded how to do I find address and stop it?

I can’t activate my modem. The power light is steady green but the one underneath it is blinking green only. i have tried restarting, resetting but it won’t work. 

HELLO!  WHAT ARE THE STEPS TO GET A QR CODE THAT GUESTS CAN SCAN IN ORDER TO ACCESS THE OPEN/PUBLIC WIFI?

It isn’t listed on the modem and no product specific labels were in the box.