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unable to log into SB6190

  • 31 January 2024
  • 5 replies
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I am unable to log into my SB6190   have tried numerous Ip's  I am trying to log in via a tablet   it is hooked up to router

 

Thanks

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Best answer by SURFboard Moderator 1 February 2024, 02:43

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plemans
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Userlevel 6
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What error are you getting? 

What address are you trying? 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 1.4gig/240mbps
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No specific error just cannot load page

192.168.0.1

192.168.100.1

 

plemans
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Userlevel 6
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try a different pc? 

Different browser? 

Or following this guide: 

 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 1.4gig/240mbps
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i have tried with my tablet, tried with the phone but none have been directly connected to the modem   getting a usb c to ethernet cable to try it directlly

 

I am looking at the workaround   Tks

S
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Userlevel 5
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Connect the modem directly to a ethernet port laptop or computer(preferably windows) and log in to 192.168.100.1 if still unable to login then follow the below step:

 Try factory reset the modem once and try to login again to GUI web portal 192.168.100.1

http://arris.force.com/consumers/articles/General_FAQs/SB6190-Factory-Reset

SURFboard Community Moderator Team

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