SB6190

DOCSIS 3.0 modem

  • 53 Topics
  • 140 Replies

53 Topics

H
The Many
hhubertThe Many
asked in SB6190

SB6190 Modems Connected to Teleste CMTS All Drop After Receiving DHCP

Having issue where all modems drop off the CMTS and the logs of the CMTS indicate the Cable modems departed. Few questions: What are the common reasons modems will go offline and require a hard reboot to bring back online?Can you download the logs off the Arris Modems via remotely? if yes how can this be done typically? if no what is the console setting for these and the cable connection requirements? 

0
H
The Many
21 hours ago
D
The Many
dkeeganThe Many
asked in SB6190

Parent control SB6190 modem

Does SB6190 have parent controls? I cant find them on Surfboard Cemtral ap.

1
S
VIP
1 day ago
T
The Many
tsinsheimerThe Many
asked in SB6190

How to switch router (SB6190) from 5ghz to 2.4ghz?

I bought the SB6190 router a couple years ago and it’s been working great. However, I recently moved into a new house that has an outdoor security camera, which requires a 2.4 GHz network. The house is also fairly large, so it might be helpful to switch from 5GHz to 2.4GHz given the improved range. Thanks in advance!Ted

2
T
The Many
2 days ago
K
The Many
kr1572The Many
asked in SB6190

ARRIS WARRANTY not honored

I bought an ARRIS SURFBOARD 6190 on October 17 last year at Office Depot.The Modem stopped working yesterday, after only 7 months. No power to the modem. Power adapter was OK, Power Outlet was OK, Modem not working. I called ARRIS support, they said the warranty is not covered here because Office Depot is not an authorized dealer for ARRIS. This is absolutely dissatisfying and the first time I heard it. Will never again buy this brand.  Modem replaced with a Netgear device…. 

3
K
The Many
5 days ago
L
The Many
lnevolaThe Many
asked in SB6190

Can Arris SB6190 operate with 2.4 and 5.0 at the same time? The software for our airconditioners is older and will only operate using 2.4

We have Kumo Cloud software for our airconditioners and now that we have the Arris sb6190 they are not communicating with our phones.  We’ve been told that Kumo cloud will only work on 2.4.  How do we get the Arris Sb6190 to change to 2.4?

1
plemans
Survivors
6 days ago
C
The Many
CMN_SBCThe Many
asked in SB6190

Why would SB6190 fail to aquire bonded upstream channels?

I have been using the SB6190 for over 7 years, and was getting expected performance with Comcast Xfinity until about 1 year ago.  As WIFI with my Netgear R7900 seemed to have dropped, I replaced it with Netgear Model RAX54S-100NAS. WIFI improved significantly, but my download speed over ethernet jumped from 182 Mbps to 483 Mbps and upload speed came back to 12 Mbps from 6.0 Mbps! Great, I thought, until intermittent connection issues started to occur. Because TV box service was affected, I blamed the ISP during the first outage. Troubleshooting connections to a booster module and splitters did not pan out, but service returned for a day. But the problem recurred. I took out the booster and had been running the modem with 15 dB less input signal power; that seemed okay with 256QAM channel powers ranging between -6.2 dBmV and -4.0 dBmV, and correcteds  and uncorrectables all 0 or very low. Five bonded ATDMA upstream channels were available.Another day passed with internet available until

6
S
VIP
7 days ago
O
The Many
oldmanThe Many
asked in SB6190

SB6190 - Lost MDD Timeout Errors

SB6190 on Spectrum - 500 Mbps plan - No issues for the past 6 years, but last month started seeing  Lost MDD Timeout errors - on average once a day at different times. Does not appear to impact throughput and no noticable connection drop. Throughput when tested is typcially 580 Mbps down and 23 Mbps up. Up until last month I have never seen that error message.First tech replaced all connections and removed a Forward Path Attenuator (that they installed several years ago) as he thought the upstream power was too high (51.5)2nd tech replaced the drop from the street with rg11, but errors continue.Modem is connected to drop with a 75 foot rg6 coax with one double female connector (that was replaced by first tech)Current plan is too move the modem so it is connected to the drop with a 6 foot coax and run ethernet from modem to the router to see if errors go away and if they still exist, will replace the modem with a new DOCSIS 3.1 modem before calling Spectrum back, but would rather not bu

2
O
The Many
11 days ago
T
The Many
tfcviperThe Many
asked in SB6190

Power Supply Mis-match?

Hello Arris Community! I just purchased a brand new Arris SB6190, but am a little concerned about the power supply. The modem is rated at 12V, 0.75A input, while the power supply that came with it is rated at 12V, 1A. For most electronics, I would only using a matching power supply to avoid damaging the device. Does the modem have some tolerance to make this acceptable, or was I somehow given the wrong power supply with my purchase? Thanks for the feedback!

2
T
The Many
13 days ago
D
The Many
DshinnThe Many
asked in SB6190

moden not connection

No internet connection told that my I p address is bad

1
plemans
Survivors
13 days ago
D
The Many
DshinnThe Many
asked in SB6190

change ip address sb6190

I was told by cox communications that my ip address  is bad and I need a new one. How do I do that

1
plemans
Survivors
13 days ago
S
The Many
sunson23The Many
asked in SB6190

Warranty Support

So I bought a SB6190 after years of renting my modem through Xfinity. This was an amazing product and it worked well. Last night, I was having internet connection. When I woke up today, the modem is dead - no lights no nothing (I checked the power supply using a multimeter and the power is there). I just bought it like 4 months back and it is under warranty for 2 years I think. But I have no idea of how to get someone on the phone or where to get a phone number. Everything seems to redirect me here. Please help. Thanks,Sunil

1
S
The Many
16 days ago
G
The Many
grinklerThe Many
asked in SB6190

Arris SB6190 admin panel troubles

Everything is fine with logging into the admin panel, it’s just has anyone noticed the lack of accessibility? It’s insane how little you can do with it. Not too happy about this one, Arris!Edit: The lack of real customer support is apparent as well.

1
S
VIP
22 days ago
W
The Many
WolpupsarahThe Many
asked in SB6190

connecting an sb6190 modem to an eero router

I accidentally unplugged my arris sb6190 modem. When I plugged it back in my network no longer works. It worked fine before I unplugged it.When I plugged it in, the top light (power) was solid green, then the next three lights flashed green, then the middle two went solid green, while the last one (network) flashed green. Eventually the power light went solid white, the middle two went solid blue and the bottom one went solid white. I have tried to power the modem up again and power cycle the eero router. I called my isp, spectrum. They can see the modem and sent a recycle to it. Same results - power light and network light solid white and the middle two lights are solid blue. The eero router light is flashing blue.I can see my network name on my devices but when I try to connect to it is just spins.Help - how do I fix this? 

1
L
The Certified
1 month ago
S
The Many
Sweetsierra1225The Many
asked in SB6190

ISP cant activate modem

I tried to add another Arris router to my home not knowing you can’t connect two modems. I have a large house and the internet is slow upstairs even with the mesh router. When I realized it didn’t work I tried to go back to using the arris surfboard SB6190. The lights are white, blue, blue, white however Xfinity says they can’t activate the modem. What happened that it worked fine before and now isn’t working? I have tried a hard reset and that didn’t work either. 

1
L
The Certified
1 month ago
C
The Many
chuckdilmoreThe Many
asked in SB6190

SB6190: No Login Screen Offered - HELP!

Hi! When I access the Modem http://192.168.100.1/ I do not get a Login screen. (It’s not that I don’t know the Login info.. I don’t get an actual User/Password screen.) I’ve power cycled.I’ve done the paperclip reset.I’ve tried all browsers. Thanks for the insight! Chuck

2
plemans
Survivors
1 month ago
S
The Many
SearchlightThe Many
asked in SB6190

SB6190 in 2023

Since 2016 I have read many articles about the faulty SB6190 Puma 6 chipset and latency jitter issues.  I have also read many recent positive reviews of the modem.  Arris no longer advertises the Intel Chipset inside on the box or modem itself.  So now in 2023, did Arris stop using the alleged defective chipset for another chipset or are the latency jitter issues now resolved.  I don't know whether I made a mistake buying the modem on sale or the current versions of the modems have the problems resolved.  Most Forums talk about 2016, I would like to know the current status of the SB6190 in 2023. If anyone has the answers, thanks in advance.  

3
S
The Many
1 month ago
D
The Many
DiegogutieThe Many
asked in SB6190

Arris SB6190 modem no power

Hello everyone! Have been looking all over the internet and I can’t find an answer. My modem’s power supply stopped working today after almost one year of usage so I know it’s not age related. used my multimeter and it was reading 5V so I knew my power supply failed. I got a new AC universal adapter with the required 12V A1.3 and nothing. No power whats so ever. I checked on every outlet. Found a random backup power supply with the 12V A1.0 and still nothing!! I’m losing my mind I can’t afford to buy a new one. Please let me know if y’all have any similar stories or solutions thank you!!

5
N
The Many
2 months ago
J
The Certified
Jared4454The Certified
asked in SB6190

SB6190- Dropping connection

I have been fighting a dropped signal with my 6190 and Cox internet services. I pulled logs today and spoke to Cox. They claim that they saw an error on the side of the modem. I’m suspecting the drop line myself. This dropped connection only seems to occur when video chatting is ongoing and there is a high level of upload speeds occurring. Any help appreciated. Please see logs below.  

2
J
The Certified
2 months ago
M
The Many
mdean119The Many
asked in SB6190

Very Very Slow Internet

Hi there!I have an ARRIS SB6190 that I bought in Jan 2020.  I’ve been having some really slow Internet problems. Less than one megabyte per second on download and upload. I called Comcast and had them send a new signal and reprovision my modem but it's still very slow. I was able to hardwire into my modem and everything seems to be moving really quickly now. Any thoughts on why my Wi-Fi is so slow? I've cycled the modem a number of times and it doesn't help.

1
plemans
Survivors
2 months ago
M
The Many
MarpontanoThe Many
asked in SB6190

SB6190

My modem SB6190 has been dropping connection every night. Comcast says the signal to my modem is good and they don’t see the lose of connection. Since I own my modem, they said it could be something Arris needs to look at. Any help?

5
plemans
Survivors
2 months ago
R
The Many
robertsj2676The Many
asked in SB6190

White power and online lights

I’m trouble shooting SB6190 modem issues. I have white lights on power and online LEDs. ISP can see the modem is connected on their end, but I don't have service. The white lights also appear to have faint green LED lit up simultaneously. Is my modem cooked?

1
S
VIP
2 months ago
CapriciaDonka
The Many
CapriciaDonkaThe Many
asked in SB6190

Solid Green Transmit Light on SB6190

The transmit light, which should be solid blue to indicate bonding, is solid green.  I cannot find a reference to what this means with respects to the transmit/receive lights. Please advise.

3
plemans
Survivors
3 months ago
S
The Many
Strive9849The Many
asked in SB6190

SB6190 - Intermittent Connection Drops

Hi there - I have been having intermittent connection drops with Xfinity over the past several months. I tested the levels and got this: Procedure Status Comment Acquire Downstream Channel   Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK   Security Enabled BPI+ DOCSIS Network Access Enabled Allowed     Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked 256QAM 41 693.00 MHz 7.60 dBmV 38.98 dB 0 0 2 Locked 256QAM 13 525.00 MHz 6.50 dBmV 38.98 dB 0 0 3 Locked 256QAM 14 531.00 MHz 6.40 dBmV 40.37 dB 0 0 4 Locked 256QAM 15 537.00 MHz 6.30 dBmV 40.95 dB 0 0 5 Locked 256QAM 16 543.00 MHz 6.20 dBmV 40.37 dB 4 0 6 Locked 256QAM 17 549.00 MHz 6.20 dBmV 38.98 dB 0 0 7 Locked 256QAM 18 555.00 MHz 6.20 dBmV 38.98 dB 0

3
M
The Many
3 months ago
M
The Many
MNPyleThe Many
asked in SB6190

SB6190 power light is on but no other lights blink or come on.

Have done a power reset and a factory reset but still just power light comes on.

3
plemans
Survivors
3 months ago
Umrk
The Many
UmrkThe Many
asked in SB6190

ISP Complaining aboutSB6190 DOCSIS 3.0 Cable Modem

Recently, a technician from the evil ISP I currently forced to pay $94.99 for 500 Mbps internet access (as they have a monopoly on internet connections in my area) tried unannounced,  to swap out my cable modem for an ISP provided DOCSIS 3.1 modem. The technician insisted that my current modem was cause issues with the ISP’s signal.  Sensing this was yet another of the ISP’s manipulative lies, I refused to change modems. The event log noted some issues, e.g., “No Ranging Response received - T3 time-out...”My questions are:Did the technician have a point? Since the SB6190 cannot be “updated” to DOCSIS 3.1, is it necessary to buy a new cable modemThank you, Umrk

6
plemans
Survivors
3 months ago
Terms & ConditionsCookie settings