DOCSIS 3.0 modem
- 11 Topics
- 27 Replies
I have been having a constant intermittent problem of losing my internet connection. My ISP has been out, twice, and they have found no problem with their service. The one tech said he has seen problems with the Arris Surfboard modems? When I lose the connection, all the lights are still on. 1 green on top and 2 blue in the middle and 1 green on the bottom. The problem comes about every 3-4 days. I can get my internet connection back when the problem arises by rebooting the modem just about all the time. So, why does the internet connection go away in the first place, when all the lights are lite, and why do I have to reboot my modem so often? Certainly would appreciate any help. This problem is annoying and it is not going away.
Hi folks, I just found Arris’ specifications for SB6190 signal levels here. It says the Downstream Bonded Channels power should be between -15dBmV and +15dBmV. My power levels are at 11.X dBmV to 13.X dBmV. However, in the provided example, it shows -0.1dBmv to +0.2dBmv. So my question is this? Should my downstream power levels be between -0.15dBmV and +0.15dBmV or should it be between -15.0 dBmV and +15.0 dBmV? If it’s NOT the latter, then I should be calling Cox.
Hello there, can anyone help me interpret my upstream/downstream logs? My internet keeps dropping out with greater and greater frequency it seems. If it’s important, when the internet briefly goes out, the lights on my modem and router remain on/solid. Recently, there are times when it doesn’t connect back automatically and then I have to establish a connection again via my router. I just purchased my router in March of 2021. I received the modem (SB6190) from a friend in 2019 and have had no issues until recently. It looks like the Upstream Bonded Channels are lower than the accepted levels, but I’m not quite sure what that means. I also refreshed the page after 10+ minutes and provided both reports below. For Upstream Bonded Channels on the first report, it shows no readings for channels 1-3. Thanks so much in advance! Startup Procedure Procedure Status Comment Acquire Downstream Channel Locked Connectivity State OK Operational Boot State OK Operational Confi
I’ve had a Arris SB6190 paired with a Arris SBR-AC1990P router for about 5 years. Yes, this question is really about the router, but it definitely is triggered by the modem, and I didn’t see another appropriate place to post it.In the last week, I haven’t been able to enter the admin page of the router. I can get to the login page at the default address, but when I hit the “enter” key on the keyboard (after adding username/pass) or click the mouse on the “Login” button, I get the error “Can’t open page because the server dropped the connection”. However, if I remove the the Enet cable on the WAN connection coming from the SB6190, and then access the router, I can login to the router just fine. I can make and save changes. But as one can imagine, it’s a hassle. I’ve tried rebooting (both devices), restoring factory defaults (both devices). The addresses of the two devices are the default addresses, subnet masking is set to the default.Any ideas how to fix?Thanks!
My 2 year old Surboard 6190 modem has been dropping connections lately and I’ve not been able to return it to stable performance. It’ll be fine for a while and then drop repeatedly for a hour just because.I’ve done the unplug/plugin and the hard reset without improving the stability, the cable provider confirms no service interruptions and the tv which comes through the same line is unaffected.In the past, this type of behavior was a sign that firmware needed update, but I cant even figure out if this product allows or requires firmware update. Nothing is here where it would be expected : https://arris.secure.force.com/consumers/ConsumerProductDetail?p=a0ha000000REMs8AAH#panel4Searching Arris and various online sources finds no clear answer, the possibilities are:The modem requires no updating, it’s automatic The modem requires the user to manually update the firmware The cable company pushes updates to the modem, (but possibly only if they own the equipment, if not it’s unclear what
Are there any known Arris Surfboard attacks that would allow a Surfboard cable modem to be used as a data relay. The reason I ask is that Xfinity is reporting over double the amount of data that my Eero gateway reports. One month it’s 195% and another month it’s 206% and this month it’s 297%. I can’t think of any source of data that Xfinity would see that wouldn’t also be seen by the Eero gateway.
hi, I just recently purchased and installed this device. It works fine, I mean I can navigate through the internet flawlessly. But I’m having this behavior on my unit, the first light which I think is power is on and white same as the fourth light, the other 2 are blue. Based on the manual of my modem the lights should be either green or blue. Does that mean my modem is faulty?
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