SB6190

DOCSIS 3.0 modem

  • 122 Topics
  • 348 Replies

122 Topics

G
The Many
GarydalesThe Many
asked in SB6190

sb6190 - power on failure

After power outage, my sb6190 will no longer power up. What happened?

1
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VIP
5 days ago
K
The Many
kprThe Many
asked in SB6190

unable to access SBC app on SB6190

SB 6190 Modem not supported by current surfboard app, old app too old for my Samsung phone???

1
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VIP
15 days ago
Y
The Many
YolandaThe Many
asked in SB6190

Network name is not broadcasting on SB6190

My modem is not showing up and my network my Wi-Fi is working properly from Comcast internet but my device is not showing up I need help

1
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VIP
15 days ago
R
The Many
robfenThe Many
asked in SB6190

Can I disable front display lights on SB6190?

Can I disable front display lights on SB6190? I saw the same question and a reply with instructions to disable the lights but I actually don't have the option listed in the instructions. I don't know if Arris deleted that option or moved it? They are very bright and makes the room glow at night. Bought March 2024.

1
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VIP
19 days ago
J
The Many
J2122vThe Many
asked in SB6190

According to my internet provider Spectrum my SB6190 isn’t alllowing more than 400 gb per second

I was told that the modem won’t allow the internet to go above 400 gigabytes when on the box and description it says it is supposed to allow up to a gigabyte per second. How do I allow my internet provider access the full amount?

1
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VIP
1 month ago
E
The Many
EOjedaThe Many
asked in SB6190

network secured on sb6190

How can I get the network secured? 

1
S
VIP
1 month ago
L
The Many
lmc7lmc7The Many
asked in SB6190

SB6190 is correctly set up for activation. Spectrum sent activation signal, didn't work. Help desk said they show old (dead) modem connected, not the new one. SB 6190 is "not registered" with my account. Their website says if you have own equipmwnt

Spectrum website says if you have own equipment, contact manufacturer for assistance. 

4
L
The Many
1 month ago
J
The Many
jsmith3030The Many
asked in SB6190

intermittent internet connection of SB6190 and not award about the use name and password or GUI web portal.

I am suffering repeated, intermittent loss of internet service, running an SB6190 on Comcast/Xfinity service.  I believe the problem is on the Comcast side, but would like to know how to confirm this.  I am very reluctant to call Comcast, given past customer service experiences.  Also, at this point, I am unable to log into my Surfboard simply because I don’t know the UserID or password.  So my questions are: Was there a default password?Are there symptoms or diagnostics that I could run to confirm that the modem is functioning correctly?If I do a hard reset on the Surfboard will I be able to establish a new user ID/password?  Any advice on how to configure the device if that proves necessary?

7
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VIP
1 month ago
M
The Many
mbarg3The Many
asked in SB6190

Arris Surfboard SB6190 no wifi network

Been using current modem and router for years, suddenly our network name is not showing up at all for connecting to WiFi. Checked with Xfinity and they said it must be an equipment issue. Checked with our router and it appears to be working well. Must be the surfboard SB6190.. any troubleshooting tips beyond unplugging and replugging and ensuring the coaxial cable is tight in wall and device? 

1
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VIP
1 month ago
M
The Many
mbayazitThe Many
asked in SB6190

SB6190 Has Repeated Interrmittent Drop Outs (Want To Ensure Latest Firmware & Request Advice)

Hi, I have had an Arris Surfboard SB6190 for around 8 years and it has, over the last perhaps year or so, gotten much worse and now, every so often and many times a day, it intermittently disconnects all devices (even a direct cable-connected device) from the internet for between 5 and 60 seconds. The ISP (Xfinity) says the device communicates with their network with no issues. When I use the admin interface and check status, using this trouble-shooting link I found (https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SB6190-Cable-Signal-Levels), I see that: The PDL (Power Download Level?) values are all within the desired range. The SNR values are all ok. the PUL (Power Upload Level?) values are all ok.Here is the contents of the Status Page:StatusThe statuses listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.  Startup Procedure Procedure Status Comment Acquire Downstream Ch

8
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VIP
1 month ago
P
The Many
p49kThe Many
posted in SB6190

SB6190 DOCS 3.0 COX will not let me have more than 10mbps upload speed for their free 500/50 plus plan

COX has been working on upgrading the 500/10 plan to the new 500/50 10% plan.   My modemis a SB6190 (32x8).   A few years back I used to have a 300/30 plan but had to kill it becausemy cable tv and internet package was getting to expensive.   My modem spec states it’s good for 262mbps upload speed.  Currently I am at 500/10.  When I asked if I will get the 500/50 10% plan they say NO because the max upload speed is only 10mbps.  They keep saying it’s because it’s a 3.0modem.  If that’s the case why did I have 300/30 a few years ago and why does the MFG specstate the upload speed max is 262mbps.  Even if it was half of that it certainly is more than 50 up.Is COX BS ing me or has something changed that prevents a modem spec of 262 upload not workon COX for 50 up?Thanks,Ken

0
P
The Many
1 month ago
J
The Many
JosieThe Many
asked in SB6190

Surfboard® SB6190 slow speed internet connection

I bought the Surfboard® SB6190 on Amazon and it is just out of refund date. I have had to constantly reset the modem over the last month and don’t feel it is working as fast as it should. Since the site shows a 2 year warranty, is there a way to send it back to the company for a refund?

1
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VIP
1 month ago
P
The Many
pmoyer3The Many
asked in SB6190

SB6190 403 Forbidden

I have an SB6190 Modem/Router and use Sparklight as my ISP.  I am trying to access the Arris Modem webpage which I have done numerous times before but now I receive a “403 Forbidden” message.  I have tried the following:Accessing on both my Macbook and iPhone Turned on and off my VPN Rebooted my Macbook and iPhone Rebooted the modem Factory reset the modem Disconnected and reconnected all cables from the modem Contacted Sparklight to determine if their were any issues on their end Scoured the internet for solutions and tried numerous recommendations Reviewed this Community Q&AI am at my wits end and hope someone can provide me with a solution?  Is it possible that this “403 Forbidden” message could be associated with the modem’s hardware? Thank you in advance for your support.Phil

10
J
The Many
1 month ago
M
The Many
Marksman77The Many
asked in SB6190

SURFboard SB6190 Died just past warranty

My SURFboard SB6190 Died just after the warranty expired. I have never had a modem fail. They have always lasted a few years until I had to update because it was out of date. No lights, no nothing. Completely dead. This one only lasted a little over a year! I didn’t put it into service immediately after purchase. I wanted to see if you guys wanted to help me out somehow. Not very inclined to get another Arris with such a short life! Any suggestions or help you can offer??ThanksSteveHome and business owner with multiple modems

9
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VIP
2 months ago
B
The Many
Believe1962The Many
asked in SB6190

Unable to access the internet on SB6190

I can’t get my router hooked up. Only the first two icons light up. When trying to access the internet I get a message that says this device is blocked by access control in the router. How do I fix this?

1
plemans
Legends
2 months ago
S
The Many
steve slawsonThe Many
asked in SB6190

2.4ghz usage in SB6190

does sb6190 use 2.4?

1
plemans
Legends
2 months ago
B
The Many
Bstnredsox93The Many
asked in SB6190

Modem activation Sb6190

Hello, I have followed the instructions to activate my modem - SB6190.  The middle two lights are blue.  The online & power buttons are white.  I do not have internet access.  In addition, the setup instructions requested I use the COAX cable provided by my network provider.  In doing so, I had to unplug the coax cable from my router as I only have one Coax outlet In my apartment.  I believe this has now resulted in my router being disconnected as well.   Please advise.   

1
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VIP
2 months ago
M
The Many
Mr-GomezThe Many
asked in SB6190

Need modem for Spectrum ISP that can connect to (NON-wifi) Cisco router - SB6190

Good day, I recently had some connectivity issues with my Spectrum service.  I had been using an Arris modem provided by Spectrum for years, but part of resolving their issues, they replaced my old Arris modem with a super duper Hitron modem.Speed with Hitron modem is improved, but it unfortunately connects only to a single PC in my home, it WILL NOT CONNECT to my Cisco RV325 Small Business Router.  Previously, the old Arris “just worked” as far as getting an IP from Spectrum to allow all systems on my network to have internet access.  However Spectrum is unable to provide any support other than “it works on our side”, and tell me that I need to contact Cisco.I see on the Spectrum site that the Arris SB6190 is compatible with their service, and also see that I can purchase one from Best Buy.  Will the Arris SB6190 be able to connect to my Cisco Router?I will run to Best Buy and pick one up!!   

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M
The Many
2 months ago
S
The Many
SpockHThe Many
asked in SB6190

forget password- SB6190

Forgot password

1
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VIP
2 months ago
C
The Many
ChrisA1The Many
asked in SB6190

Wher I can finded password to WIFI in SB 6190

Wher I can finded password to WIFI in   SB 6190

2
C
The Many
2 months ago
R
The Many
retiredldoThe Many
asked in SB6190

unable to log into SB6190

I am unable to log into my SB6190   have tried numerous Ip's  I am trying to log in via a tablet   it is hooked up to router Thanks

5
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VIP
2 months ago
X
The Many
XBurninSoulXThe Many
asked in SB6190

No internet on SB6190

The box loads but the Internet light doesn’t turn on and the second and third lights are blinking on and off.

2
S
VIP
3 months ago
M
The Many
MorningThe Many
asked in SB6190

Power on failure on SB6190

No light light up. Properly connected to everything, wires secure, i have used it over 2 years. Is there a hard reset? Any advice 

3
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VIP
3 months ago
O
The Many
OblivionThe Many
asked in SB6190

SB6190 Signal Upload Levels on RFoG Fiber to House

With 21 days active up time, I have approx 300 correctables and 21000 uncorrectables per channel on downstream side.  Is this what is to be expected with an RFoG fiber type setup or are these happening specifically from my modem to the RFoG adapter on back of house?Also my upload power levels are between 35 and 36.5.  Channels 1 and 2 are channel ID 75 and 76 respectively using 2560 KSym/s.  Channels 3 and 4 are using channel ID 74 and 73 respectively using 5120 KSym/s.  I read that power upload should be closer to 51 and not the approx 35 I have.This is the setup:cablemodem  and after that is the injector sending power to the RFoG coax/fiber device on side of house using the coax line. The coax line is direct run with no splitters and all connections are factory spliced provided connections and good splice connections done by provider.  The RFoG device is grounded outside and outlet grounded inside.       

2
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VIP
3 months ago
R
The Many
RPodleyThe Many
asked in SB6190

changing username and password for SB6190

I was told by my internet provider that I should change my username and password on my Arris SB6190 modem.  There were some concerns that our usage is unusual and perhaps we’d been hacked.  They said it wasn’t their equipment.

2
O
The Many
3 months ago
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