Modem will not reset. Only 1 light is on.
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What light is on?
are you pushing and holding reset for at least 15 seconds while its powered on?
What happens when you do so?
Power light is on. No reset button. I unplugged for 5 minutes and then plugged back in.
Reset button is available in SBG6950AC2 . You can locate the reset button at the back side of the modem, it looks like very tiny hole.
For your reference, Let me share you the link:
http://arris.force.com/consumers/articles/General_FAQs/SBG6950AC2-Factory-Reset
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