SBG6950AC2 | SBG7400AC2 | SBG7600AC2

DOCSIS® 3.0 Cable Modem & Wi-Fi® 5 AC2 Router

  • 200 Topics
  • 423 Replies

200 Topics

M
The Many
MayraThe Many
posted in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

unable to connec to internet

I just purchased a Arris C335, my cable Co already activated but while i was connecting my tv it connected to the the Wireless but not the internet.I already did the troubleshooting through the Surfboard Center as that's where i was instructed to do my who activation but all those many troubleshooting has no resolve the issue.

0
M
The Many
2 days ago
C
The Many
Chum1234The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Unable to activate the modem with CMAC ID

Trying to activate a Wi-Fi cable modem and when it asked me for the CmAC  ID number I enter it, but it doesn’t go through. Any suggestions?

1
S
Guardians of the Gateways
9 days ago
O
The Many
oogliaThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Can a Surfboard SBG7400AC2 be used to replace a Verizon ASK-NCQ1338FA?

Can a Surfboard SBG7400AC2 be used to replace a Verizon ASK-NCQ1338FA which operates on the Verizon 5G home internet?

1
S
Guardians of the Gateways
12 days ago
N
The Many
NakotaGThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

password

Hey, so we have one of y’all’s modems that we bought at Walmart and we have it set up through xfinity is there a way y’all can change my network name and password?

1
S
Guardians of the Gateways
16 days ago
N
The Many
NicoleTThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

transfer of equipment

My ex and I split up, his name was on the internet account so I had to deactivate and create my own account. I am still using the same Router/modem as before, but it will not connect to the new internet service. Do I have to deactivate something on the modem or do I need to transfer the equipment into my name also? If so, how do I go about doing this? 

1
S
Guardians of the Gateways
17 days ago
B
The Many
baileydabulisThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

arris sbg7600ac2- how to change the usernsame and password

How do I change the name and password of the wifi 

1
S
Guardians of the Gateways
17 days ago
V
The Many
viwinwinThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Intermittent WiFi Disconnections SBG7600AC2

For the past week, the wifi has been terrible. Our phones/iPads keep disconnecting. All our smart home devices are fine and any hard-wired/ethernet-connected devices work just fine. Both of the wifi symbols (bottom two) on the device blink constantly. When I check Xfinity it says service/connection is fine. I’ve done multiple hard resets and still no change. The disconnect is random, too. Sometimes when I restart a device it will connect to the wifi, work for a bit, but then cut out. Other times no matter how many times I restart the device, it won’t connect to the wifi (prompts me for wifi password, which it then says is wrong when it isn’t). Any help/advice would be greatly appreciated. Thank you.

4
V
The Many
17 days ago
R
The Many
roverjimmyThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

landline phone is not working on SBG7600AC2

just setup my Arris SBG7600AC2 internet working fine but the landline phone is not working. I have Xfinity triple play 

1
S
Guardians of the Gateways
26 days ago
L
The Many
LordVZlomkaThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

How to turn on AP mode on SBG7600AC2

I have Arris sbg7600ac2 and would like to use it for wireless only. How can I turn on AP mode?

1
S
Guardians of the Gateways
1 month ago
E
The Many
EbesidemeThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

2.5 Ghz password issues SBG6950AC2

Out of the blue, the password for our 2.4 GHz Wi-Fi stopped working. All of our devices say “incorrect password” when trying to connect. 5G wireless still works with our normal previous password. We did not change the password for either band. We have tried logging into the modem interface or GUI but the default username and password don’t work. I don’t believe we changed those either. We have also tried holding down the reset button on the router several times, for up to a minute, and that hasn’t done anything to help. We are out of warranty so hoping we can find an answer here!  Arris Surfboard SBG6950AC2 

1
S
Guardians of the Gateways
1 month ago
B
The Many
Btillema7The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Surfboard SBG7600AC2 rebooting on its own and intermittent connection

I have had an Arris Surfboard sbg7600ac2 for about the last 3 years, everything has been working fine until this morning.My connection kept dropping out on my connected devices and when I would go check the router, all the lights were off except power.It would restart and bring all lights back on, and all devices would connect then after a couple minutes it would turn off again and the modem would drop back to just the power light, then restart again. Over and over.I've unplugged the modem for several minutes then turned back on, same problem. I've reset the modem to factory settings, it works for a little longer then same problem. Running firmware 9.2.103AA85 Any help would be appreciated.

14
S
Guardians of the Gateways
1 month ago
J
The Many
Jaxon YThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

SBG7600AC2 - Slow speed internet and unable to connect Xbox

My router is plugged in and my phone says i have wifi but when i have wifi turned on everything is really slow a d i cant connect to my xbox 

1
S
Guardians of the Gateways
1 month ago
M
The Many
mmikec187The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

SBG7600AC2 Undisclosed Login Screen Operation Tab

Regarding SBG7600AC2, there is a login screen , which does not accept the user defined password. Moreover, the default login credentials do not match the default username and password in the user manual. Finally during factory reset, the credentials do not default to the default username and password in the user manual.To reproduce this screen,navigate to the usual 192.168.0.1 and click on the very top tab/link “Operation” found between “Configuration” and “Logout”.Questions:What is this log in screen and what are its credentials, and its default credentials?Why is there no mention of this in the user manual?How does one reset these login credentials?

5
S
Guardians of the Gateways
1 month ago
R
The Many
Ricka66The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Arris SBG7400AC2 firmware updates

Do firmware updates take place automatically on the Arris SB SBG7400 or is there something that I have to do to make this happen?

2
R
The Many
1 month ago
M
The Many
madmartianThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Some home network connections are being forwarded to an external captive portal on BSG7600AC2

Not sure what’s going on but some connections to my home network are forwarding to an external captive portal site - connectivitycheck. I did not set this up. How do I stop this from happening? This is not a wifi hotspot - it’s my home network. Not every connection gets forwarded to the external site - only some of them. And this is not a wifi problem - the wifi connections in the router are working fine. It’s some of the ethernet connections that are getting forwarded. I know they are connected to the internet because they are bringing up that external page, but they show as not connected because that captive portal appears to be blocking the connection. I am on Xfinity and the external connectivitycheck captive portal is bringing up an xfinity login screen as if I was on a wifi hotspot, which I am not. But again, the wifi connections and some ethernet connections are working fine. And all connections show as connected via Advanced IP Scanner even if they are blocked by the portal.

1
M
The Many
1 month ago
D
The Many
Deba3327The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

How to turn on the Led light on surfboard7400ac2

Two questions actually: 1. How do I change carriers on my surfboard 7400? 2. My adult son turned the lights off on the 7400 so how do I turn them back on?

1
S
Guardians of the Gateways
1 month ago
S
The Many
sheise0403The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

internet quit working suddenly on surfboard SBG7400AC2

internet quit working suddenly on surfboard SBG7400AC2. Never have had any issues until tonight.

1
S
Guardians of the Gateways
1 month ago
M
The Many
mikerich3002The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Unable to access GUI web portal from any browser through hardwired on SBG7400AC2

The only change I made was factory reset. The Factory reset completed successfully. After reset the wifi SSID now reads ARRIS-2A8D, so I know it made some changes. I can access the iternet from this win11 desktop that is “wired.” But I cannot access Web Manager.  I haven’t used this modem router in 3 years, but my main router failed. I’m only using 2 ethernet cables. one coming from the outside fiber optic line that adapts to ethernet. Other ethernet cable is this plugged into this desktop. errorThis site can’t be reached192.168.0.1 took too long to respond.Try:Checking the connection Checking the proxy and the firewall Running Windows Network DiagnosticsERR_CONNECTION_TIMED_OUT I’ve tried downloading Arris surfBoard app on iPhone. I’ve tried scanning QR code on router/modem. invalid code the app says.I’ve tried other IPs, using command arp -aI’ve tried typing in password as the password. Do I have to use Coaxial cable to also connect? This router seems to be working as a hub like rout

7
S
Guardians of the Gateways
2 months ago
K
The Many
keni426The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

What is the product runtime on sbg6950ac2 Gateway

it set on 10 hours and 00 minutes. Not sure if its a timer or what it is

3
S
Guardians of the Gateways
2 months ago
R
The Many
rroyalty55The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

SBG7400AC2 Wi-Fi intermittent internet speed

Modem rebooted the other day due to signal from WOW cable. Have 600mb download on wired, wifi averaging about 10mb. Wasn’t like that before the reboot. Also now can’t go further than 10’ away before signal drops. Am I missing a setting somewhere? Thoughts?. 

1
S
Guardians of the Gateways
3 months ago
L
The Many
lindadenglerThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Lost username and password. Need to reset for SBG7600AC2

Lost my user name and password for SBG7600AC2. What happens when reset to factory?

3
S
Guardians of the Gateways
3 months ago
J
The Many
JcoffThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

cannot update “password” password on 7600 even though it meets criteria

cannot update “password” password on 7600 even though it meets criteria. When I try again, it tells me that the old password “password” is not correct.  

2
S
Guardians of the Gateways
3 months ago
O
The Many
Oj2008The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

SBG7600A2 - Intermittent internet connection

My SBG7600 appears to lose its connection with the internet while downloading software updates or when trying to connect to a remote server. This is happening while on wi-fi or on a cabled connection. When the update is downloading the transfer rate might be 108 Mgb per second and slowly drops until the connection is lost. I might not have a connection for 2 to 3 minutes, and then the connection is re-established and repeats after maybe 5 minutes. Can someone help me with this? ThanksJim 

3
S
Guardians of the Gateways
3 months ago
B
The Many
barellano913The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Arris SBG7600AC2 - Unable to activate the modem for internet access.

I’m trying to set up my Xfinity internet at my new address. Xfinity is saying they can’t activate my Arris modem because it is still tied to my old address 20 miles away. What do I do here? Do I need to call Arris customer service so they can change the address to my new one? That seems weird because when I moved apartment addresses in the past within the same city I never had this issue. I thought as long as there is power to the modem and the internet signals is active at my house everything should be fine. Please help 

1
S
Guardians of the Gateways
3 months ago
D
The Many
dkarras84The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

block devices on SBG7600ac2

Why can’t I block devices on the surfboard app? 

1
S
Guardians of the Gateways
3 months ago
Terms & ConditionsCookie settings