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SBG6950AC2 | SBG7400AC2 | SBG7600AC2

SBG6950AC2 | SBG7400AC2 | SBG7600AC2

DOCSIS® 3.0 Cable Modem & Wi-Fi® 5 AC2 Router

216 Topics
455 Replies

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216 Topics

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Daria NovokolskaThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

SBG7600AC2 can't connect due to password

I can't connect to Internet because of WiFi password, it always says "check password and try again". But password is right for sure, I wasn't change it, it is default. And I checked many times, I know it's right. I don't know why I can't connect. This is what I see in the mobile app (screenshots), I use Surfboard central app (my phone not support another app named "arris Surfboard manager") . please help

18 minutes ago

KikiBos1The Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Nest WiFi Pro can't connect to my SBG7400AC2 - Stuck at "connect Ethernet Cable"

After a storm last week, my internet became spotty and unreliable after all devices working perfectly and in-sync prior to this. I factory reset everything I do not know how many times.. I called Google support several times, as well as my ISP Xfinity - to no avail. After the reset - the extenders can’t connect to my arris. I have 3 Google Nest WiFi Pro - I use one as the router and it is connected to my Arris SBG7400AC2 via Ethernet cable. Now, I have internet through Arris but signal is weak throughout the house. When I try to add a device through the google home app, it displays all 3 Nest wifi devices , I select the one that I’ve been using and that is connected via Ethernet cable, I go though the promts but when I get to the “connect the Ethernet cable” - I get stuck! Nothing happens.. I also tried to swap the devices to see maybe that one is bad one now - not working. I also cannot log in to the Arris admin menu to see if I can bridge it.. I tried resetting, using “password” as

1 day ago

N33dhelpThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

SBG7400AC2 cannot change network name and passwords

I got a refurbished SBG7400AC2 and set it up today. I can connect but I want to change the network names/passwords. I went to the website 192.168.100.1 and put in a stronger password. Then I went to the configure screen and tried the new password, the default “password” and the last 8 numbers of the serial number but nothing has worked. I’ve reset to default settings multiple times but it still doesn’t work. Everything has gone smoothly until now but this is getting really frustrating. Can anyone help?

5 days ago

Barry341The Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

intermittent internet connection on sbg7600AC2

I'm having same issue with sbg7600, cut out 4 times yesterday. Before that it was fine.

7 days ago

crazycarl3511The Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

2.4 GHz wifi super slow

My kid for weeks now has been having issues with the WiFi but I’ve been chucking it up to plaster and lathe house and distance from router. I just tried to print something from my phone while on the 2.4Ghz WiFi which worked in the past but was having issues. This lead to me removing the Ethernet cord from my computer and trying to connect my computer to WiFi.Upon running a speed test on speedtest.net, I was getting 5Mbps, if I’m lucky, while the 5GHz gives 300+ Mbps and Ethernet 500+ Mbps. I saw similar posts talking about changing the channel so I tried that and the best outcome was 30Mbps. Is my Surfboard SBG7400AC2’s 2.4GHz WiFi components shot? Did I hit the side of it or something to cause damage internally? Why is it so much slower? I get WiFi is supposed to be slower than wired but not to this extent. What can I do? Does Arris have an address to diagnose your router or something?

7 days ago

PicThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

SBG6950ACS - Unable to activate the modem due to speed compatability

I just tried to activate my modem and Cox said they couldn’t because this model only goes up to 250 Mbps???

12 days ago

VhampmitchThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

How to login the web portal after logout on ARRIS-SBG7400C2

How can I login again after being locked out?

13 days ago

ethanb105The Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

7600 Model does !!!!!NOT!!!!!! work with Spectrum

Pretty simple. I was setting up my 7600 surfboard, and it never prompted the activation sequence. So, I called Spectrum, and they informed me that they cannot activate it because it is not on their list of approved modems, routers, or modem + router combos. Please. If there are any website editors here for Arris. PLEASE REMOVE THE SPECTRUM COMPATIBILITY CLAIM FOR THE 7600 MODEL. It no longer works and I wasted nearly $200 on this piece of junk. If any officials read this, please contact me, this straight up is NOT okay.

13 days ago

p_narioThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

USB Access folder permissions SBG7400AC2

After many years of owning the SBG7400AC2, I recently tried to use the USB port to have a shared folder easily accessible by everyone home for minor things like saving and sharing small files. I was able to connect a thumbdrive, set up the USB such that everyone access, as detailed on this very helpful page: https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SBG7400AC2-USB-Media-Sharing I have no trouble seeing all the folders on the drive on my macbook and windows computers, however, I am completely unable to write anything to it on my network. Does this modem not permit writing function to the USB drives?

20 days ago

darlajoonThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

How to install surfboard central app on PC

When I try and download the Surfboard Central app on my PC it only shows my mobile devices available. How do I get SBC to recognize my PC?

25 days ago

LilolmeThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

guest accounts not being presented on SBG6950AC2

I set up both 2G and 5G guest accounts on my SBG6950AC2 modem/router. However they are not shown/offered as Wi-Fi options. How do I get them to be made available?

26 days ago

cmiflyswaThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

WC4S connecting with SBG7400AC2 to expand coverage

Just purchased WC4S to expand coverage of SBG7400AC2, after setting up via Surfboard App with Mesh connected to modem via yellow cord I received a successful message and could connect to the mesh from my phone, however when I disconnected the yellow cord and tried the mesh in any location it would not provide an internet signal. Any ideas?

1 month ago

AdahnThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Ebay ARRIS SURFboard SBG7600AC2

I recently purchased the ARRIS SURFboard SBG7600AC2 off of eBay. It was listed as brand-new. Just open box. Are there any safety precautions I should take with the device. I'm worried that there may be a cyber security issue with buying a device like this. The price was right at least. I look forward to any body's response.

1 month ago

KingK_52The Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

arris surfboard sbg6950ac2

yoooo

1 month ago

AOLThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Arris SBG7400ac2 in bridge mode

I am trying to use my Arris modem/router as a bridge in a separate location. My primary router is a Netgear C6300. I cannot seem to wirelessly connect the two so the Arris passes along my wireless network from the C6300. I have tried WPS initiated from both devices using the WPB wireless push button and Pin method. No success. It is very difficult looking up solutions on line. Some suggest to go into the web manager and enter the SSID and password of the network. Arris web manager does not accommodate that or at least I have not found it. Last ditch effort before the Arris goes in the recycle bin. Thanks for any help.

1 month ago

Zi7ar21The Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

How do I get a shell on my SBG7600AC2?

Hello. I am trying to get a shell on my SBG7600AC2, Bootcode Version 2.2.0.46, Hardware Version 2, Firmware Version 9.1.103AA78. I’m starting to love my previous modem (Actiontec Q1000) more, as it had a way to enable telnet and allowed me to use neat tools such as xdslctl to diagnose connectivity issues. Anyways, I have gone through all the web interface configuration pages and can find no such thing on my SBG7600AC2. I have searched the internet for results, apparently someone found there is a technician account with a password of the day. Unfortunately, I can’t seem to get any combination to work. I contacted my ISP but they said they don’t set anything and didn’t know what I was talking about. Does anyone have any ideas?

1 month ago

Bomba92The Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

sbg7600 loses internet connection multiple times per day

My 1 year old sbg7600 loses internet 5-6 times per day for 20+ minutes a time. I cannot find any support for this product that is still in warranty. This is the third Arris system that has failed in under 2 years. Unbelievable lack of quality from such a big brand. I'm surprised Best Buy still carries it.

1 month ago

augustbullsThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

changing to 2.4g from 5

How do I change my SBG7600AC2 from 5g to 2.4?

2 months ago

viwinwinThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Intermittent WiFi Disconnections SBG7600AC2

For the past week, the wifi has been terrible. Our phones/iPads keep disconnecting. All our smart home devices are fine and any hard-wired/ethernet-connected devices work just fine. Both of the wifi symbols (bottom two) on the device blink constantly. When I check Xfinity it says service/connection is fine. I’ve done multiple hard resets and still no change. The disconnect is random, too. Sometimes when I restart a device it will connect to the wifi, work for a bit, but then cut out. Other times no matter how many times I restart the device, it won’t connect to the wifi (prompts me for wifi password, which it then says is wrong when it isn’t). Any help/advice would be greatly appreciated. Thank you.

2 months ago

MayraThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

unable to connec to internet

I just purchased a Arris C335, my cable Co already activated but while i was connecting my tv it connected to the the Wireless but not the internet.I already did the troubleshooting through the Surfboard Center as that's where i was instructed to do my who activation but all those many troubleshooting has no resolve the issue.

2 months ago

Chum1234The Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Unable to activate the modem with CMAC ID

Trying to activate a Wi-Fi cable modem and when it asked me for the CmAC ID number I enter it, but it doesn’t go through. Any suggestions?

2 months ago

oogliaThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Can a Surfboard SBG7400AC2 be used to replace a Verizon ASK-NCQ1338FA?

Can a Surfboard SBG7400AC2 be used to replace a Verizon ASK-NCQ1338FA which operates on the Verizon 5G home internet?

2 months ago

NakotaGThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

password

Hey, so we have one of y’all’s modems that we bought at Walmart and we have it set up through xfinity is there a way y’all can change my network name and password?

3 months ago

NicoleTThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

transfer of equipment

My ex and I split up, his name was on the internet account so I had to deactivate and create my own account. I am still using the same Router/modem as before, but it will not connect to the new internet service. Do I have to deactivate something on the modem or do I need to transfer the equipment into my name also? If so, how do I go about doing this?

3 months ago

baileydabulisThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

arris sbg7600ac2- how to change the usernsame and password

How do I change the name and password of the wifi

3 months ago

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