I am unable to add profiles, which mean I have to use global exclusions (which it doesn’t appear to have a way to remove them once added). Is there a way to fix the app or is this not a bug? I have a Samsung Galaxy 23.
Not sure why none of this functionality was made available in the gui or for a Windows pc.
Best answer by SURFboard Moderator
View originalHello dejectedowner
The option for the parental control setup for the modem SBG7400AC2 i mentioned on the below link hope you have followed all steps to setup the parental control according to your needs, just want you to check the steps on the link again to make sure for an option to add profiles
http://arris.force.com/consumers/articles/General_FAQs/SBG7400AC2-Parental-Controls-Setup
Been there, done that. Still doesn’t address blocking all internet access during specific hours (night time).
Oh, and also determined that the rules don’t effect existing connections, only new attempts.
Since the model has been out for 5 years (mine may be that old) and the app is limited to what it is supposed to do, doubtful any effort is going to be made to patch it at this point. If you want a simple router it is a solution. Just not a great one for families. Going back to Netgear.
If the settings are not accepted by the parental control setup we would suggest you to perform a restart then try again to setup parental control on the interface.
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
