can not connext to remote work server

  • 1 December 2022
  • 3 replies

Have a SBG 8300 gateway and I am unable to connect to my work server. Internet connection is fine. I unfortunately have basically no understanding of how this works. My IT person says it’s a xfinity problem, xfinity says it’s a modem problem. Which I believe because I can log on everywhere but home. 


Best answer by plemans 2 December 2022, 18:44

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Userlevel 6
Badge +40

You didn’t really give us much to go off. How do you log into your remote work server? 

What service are you using? 

Are you using a vpn? 

I use netextender, but when I enter my ID and password it spools for about 3 minutes and then gives me the message error server is not reachable.  My IT guy says there is no route to the ip address  I have xfinity internet service and I have no problems with the internet. I can also log on to the netextender when I am not using my home internet.  

Userlevel 6
Badge +40

Netextender? From sonicwall? its a vpn software. 

Did you check with them if there’s any specific ports or settings needed to be opened?