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SBG8300

DOCSIS® 3.1 Cable Modem & Wi-Fi® 5 AC2350 Router

  • 369 Topics
  • 950 Replies
369 Topics
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The Many
Muhrace1The Many
asked in SBG8300
SGB8300 unable to connect to ISP

Unable to Display Equipment We're unable to display your Spectrum equipment due to a possible disconnection or pending activation. If you have your own equipment, please contact the manufacturer for assistance. Reference Code: NETEQ-1001

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GlennmessThe Many
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Wi-Fi name and password

How do I change WiFi name and password ?

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Wi-Fi Warriors
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The Many
SjoseyThe Many
posted in SBG8300
enable router

How do I enable my router to print from my computer to my printer

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Wi-Fi Warriors
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resibeThe Many
asked in SBG8300
unable to connect security system phone line to SGB8300 surfboard

Does model SGB8300 have a port to support a phone cable connection to connect our landline phone with our home security system? An ethernet cable was included in the box but I’m unsure of what it is used for.

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plemans
Juggernaut
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The Many
resibeThe Many
asked in SBG8300
Ethernet cable to install the modem SBG8300

Is the ethernet cable required for installation and activation of model SGB8300? Is the ethernet cable needed at all after installation and activation is completed?

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plemans
Juggernaut
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The Many
Grandma1The Many
asked in SBG8300
sbg8300 - Unable to login the SBC app

Cant get into surfboard. To check modem and no network coverage how do I reinstall.on my phone again

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Wi-Fi Warriors
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The Certified
kmsommersThe Certified
asked in SBG8300
honoring 2 year warranty, NOT

I have 3 arris modem/router combos and they all failed in less than 2 ½ years. The last one I had was 8300 combo and the lasted 1 ½ years. I was supposed to have a 2 year warranty. Called tech support at least 4 times and talked and talked. demonstrated that the modem failed. Would not honor warranty. When I first called mid i bought from Amazon and that the warranty was not valid. I called Amazon the they said they were an authorized dealer for Arris products. They even showed the 2 year warranty in their sales ad on-line. Is anyone there then me having warranty issues???? The tech support is from India and it is very hard to understand what they are saying. Very frustrated. Won’t buy Arris products ever again. Help!!!

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The Certified
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BrendanHarper10The Many
asked in SBG8300
Internet Drops at the same time every day SBG8300

My internet gets very slow, then cuts out, and comes back on within 10-15 minutes around 11:15pm (EST) for the past four days. I've had this router for over a year and this just started happening. Please help!

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Wi-Fi Warriors
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The Many
ktice57The Many
asked in SBG8300
SBG8300 randomly drops offline

My Arris Surfboard SBG8300 randomly drops offline. I have to unplug it, then plug it back in to get it back online. Is there a fix for this issue? This is unacceptable because I am frequently out of town for several weeks to a month and need to access my home devices remotely.

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plemans
Juggernaut
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The Many
mfstantonThe Many
asked in SBG8300
how do i download the user guide for SBG8300

get me a downloadable PDF for the User GUIDE for SBG8300

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Wi-Fi Warriors
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JASON FULLERThe Many
asked in SBG8300
Roku (2) units are not connecting to network on SBG8300

Roku (2) units are not connecting to network, but phone, Roku TV are connecting. I have rebooted the Arris MDL: SBG8300 twice. Unplugged the roku devises but still reading as "not connected". Green power and wifi lights are on and solid.

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Wi-Fi Warriors
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The Many
rycekkThe Many
asked in SBG8300
SBG8300 limiting speed to 60mbps after router mode

Today I switched my SBG8300 from the modem & router mode to WAN over ethernet mode - since I switched to fiber internet. Unfortunately, the SBG8300 appears to be limiting my 1000mbps to 60mbps, both for ethernet and wifi. I tested running a cat6 cable directly to the fiber modem and I get the full 1000, but when I run it through the SBG8300 I only get 60. I’ve restarted it several times and ensured all ethernet ports are set to 1000mbps. Any solutions or settings I’m missing?

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michael w onlineThe Many
asked in SBG8300
Updating the device access and password.

What are the steps to update my SBG8300 w/WiFi access and password. I need to improve my security beyond default. Thanks so much for any help. I prefer Arris over all other brands and have had great luck with it for years - quality technology and great value. Also, is there literature on the SBG8300 for resetting WiFi names and password? I want to make everything difficult for wannabe hacker - maybe hide 5G connections. Thank you

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Wi-Fi Warriors
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alenczewskiThe Many
asked in SBG8300
SGB8300 "Connected" but no wifi or internet

We had winter weather in GA and woke up to the wifi being out. No outages from Xfinity. Restarted the router, connection shows as blue, but no wifi. Xfinity can't detect it. Ethernet connected computer can't see it. Tried doing a factory reset, but nothing happens. It seems to be basically unresponsive. Any ideas?

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Wi-Fi Warriors
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The Many
fiddlenick10The Many
asked in SBG8300
SBG8300 DOCSIS 3.1 with AC2350 Setup

Hello! I’m considering buying an Arris SBG8300 with built-in AC2350 WiFi Router and ditching my Xfinity Gateway. However, I do not have a PC or a Mac. Would I be able to setup the unit using the iPhone Surfboard app or my Chromebook? Also for clarity, I intend to use the unit primarily for household WiFi (no cable TV) and occasionally use Ethernet when using my PS4.

351
plemans
Juggernaut
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The Many
RemiThe Many
asked in SBG8300
SBG8300 stuck in a bootup loop on the internet LED.

I have recently started having issues from my recently purchased ARRIS SBG8300 Cable Modem. When I had it set up with my ISP, it performed fantastic; Stable, reliable speeds, with little to no issues, all the sort, however, suddenly, when I went to bed, after about a week of it working perfectly, it all stopped working. Looking at the app and IP address, nothing seems out of the ordinary, apart from my Power Level for my Upstream being a few units below the specs specified on the website and the WAN saying “No Internet”. I’ve tried all the usual troubleshoots: Power cycling multiple times, factory resetting multiple times, checking the coax, having a technician look at it all and check the lines on another modem, and everything seemed fine. The only apparent issue I can see on the router is that, while the WiFi light is static green while connected, the internet light keeps going through the blue Downstream and Upstream indicators, blinking green for a little bit, and doing it all over

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taxdude2025The Many
asked in SBG8300
SBG8300 Microsoft Team issues

Microsoft Teams has been giving me issues recently. Whenever I join a meeting, I get kicked out within a minute. After troubleshooting with both my IT department and ISP, I eventually switched to rental equipment from Xfinity, and the problem was resolved. This suggests that the issue was with my SBG8300 modem and router. Does anyone else have a similar issue?

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Barryin08759The Many
asked in SBG8300
how to connection Epson ET-2800 Printer on SBG8300

I am having problems with new Printer Epson ET-8300 it will not connect to the slower WiFi. any help?

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plemans
Juggernaut
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The Many
KmsoreThe Many
asked in SBG8300
where is SBG8300 manual?

where is SBG8300 manual?

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Wi-Fi Warriors
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The Many
0434burnThe Many
asked in SBG8300
ARRIS SBG8300 to connect Deco Wi-Fi mesh system

I’m considering purchasing the ARRIS SBG8300 modem/router, because I need to buy one with DOCSIS 3.1, and need to know if I can use a DECO Mesh Wi-Fi system with it? I also need one with as many ethernet connections as possible, and this model has 4. I currently am using the ARRIS SVG2482AC, which has 4 ethernet outputs and it is DOCSIS 3.0, and my ISP say that I need to upgrade to 3.1. Thank you

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plemans
Juggernaut
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The Many
masterabhishek93The Many
asked in SBG8300
SBG8300 5GHz Wrong Password

Just got the SBG8300 model which has the same password for 2.4GHz and 5GHz networks. On my phone, two wifi names come up: “Guest” and “5G” type. The “Guest” network is connected using the default given password; however, when trying to connect to the 5G, it says “wrong password”.

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Wi-Fi Warriors
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The Many
dkelsea1The Many
asked in SBG8300
Arris SURFBoard sbg8300 upload Limit

Can the Arris surfboard sbg8300 set a limit of upload amount. Limit to 2GB per 24 hrs.?

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Wi-Fi Warriors
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The Many
SnntaylorThe Many
asked in SBG8300
Range of SBG8300, Wi-Fi disconnects on Ring camera

We just bought and hooked up a SBG8300. It seems like the range is terrible. We’re trying to hook up our Ring cameras around our yard, which worked fine before, and they keep disconnecting and saying they have no signal. Is it the range, or is there something else going on with it? Ideas?

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The Many
JVRThe Many
asked in SBG8300
.SBG8300 bridge mode and eero devices

I bought an SBG8300 to replace the cable provider modem. I also have an eero wifi network. I started having issues and was advised to place the 8300 in bridge mode. I did that and all hell broke loose as my eero network was no longer recognized. I had to disable bridge mode on the router before things started working again. Any thoughts would greatly be appreciated

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plemans
Juggernaut
E
The Many
edburke313The Many
asked in SBG8300
SBG8300 - Unable to login the GUI web potal

For whatever reason my refurbished SGB8300 will not recognize the login password. I know it’s correct because I logged in every device in the house myself and now it won’t recognize it. I also cannot log into the admin page to reset things myself. So my thought is to hit the re-start button, lol. I just have no idea where te booklet that came with the unit is or if the reset will go to the “factory” settings or a “refurbished setting”. I was trying to chat with customer support but they wouldn’t recognize my unit, I guess a refurbished unit isn’t worthy of their attention. Any help is appreciated, Ed

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plemans
Juggernaut

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