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SBG8300

DOCSIS® 3.1 Cable Modem & Wi-Fi® 5 AC2350 Router

  • 360 Topics
  • 924 Replies
360 Topics
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JASON FULLERThe Many
asked in SBG8300
Roku (2) units are not connecting to network on SBG8300

Roku (2) units are not connecting to network, but phone, Roku TV are connecting.  I have rebooted the Arris MDL: SBG8300 twice. Unplugged the roku devises but still reading as "not connected". Green power and wifi lights are on and solid.

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Wi-Fi Warriors
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rycekkThe Many
asked in SBG8300
SBG8300 limiting speed to 60mbps after router mode

Today I switched my SBG8300 from the modem & router mode to WAN over ethernet mode - since I switched to fiber internet.Unfortunately, the SBG8300 appears to be limiting my 1000mbps to 60mbps, both for ethernet and wifi.  I tested running a cat6 cable directly to the fiber modem and I get the full 1000, but when I run it through the SBG8300 I only get 60.  I’ve restarted it several times and ensured all ethernet ports are set to 1000mbps.  Any solutions or settings I’m missing?

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michael w onlineThe Many
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Updating the device access and password.

What are the steps to update my SBG8300 w/WiFi access and password. I need to improve my security beyond default.  Thanks so much for any help.I prefer Arris over all other brands and have had great luck with it for years - quality technology and great value. Also, is there literature on the SBG8300 for resetting WiFi names and password?  I want to make everything difficult for wannabe hacker - maybe hide 5G connections.  Thank you 

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Wi-Fi Warriors
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alenczewskiThe Many
asked in SBG8300
SGB8300 "Connected" but no wifi or internet

We had winter weather in GA and woke up to the wifi being out. No outages from Xfinity. Restarted the router, connection shows as blue, but no wifi. Xfinity can't detect it. Ethernet connected computer can't see it. Tried doing a factory reset, but nothing happens. It seems to be basically unresponsive. Any ideas?

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Wi-Fi Warriors
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fiddlenick10The Many
asked in SBG8300
SBG8300 DOCSIS 3.1 with AC2350 Setup

Hello!I’m considering buying an Arris SBG8300 with built-in AC2350 WiFi Router and ditching my Xfinity Gateway.  However, I do not have a PC or a Mac. Would I be able to setup the unit using the iPhone Surfboard app or my Chromebook?  Also for clarity, I intend to use the unit primarily for household WiFi (no cable TV) and occasionally use Ethernet when using my PS4. 

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plemans
Juggernaut
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RemiThe Many
asked in SBG8300
SBG8300 stuck in a bootup loop on the internet LED.

I have recently started having issues from my recently purchased ARRIS SBG8300 Cable Modem. When I had it set up with my ISP, it performed fantastic; Stable, reliable speeds, with little to no issues, all the sort, however, suddenly, when I went to bed, after about a week of it working perfectly, it all stopped working. Looking at the app and IP address, nothing seems out of the ordinary, apart from my Power Level for my Upstream being a few units below the specs specified on the website and the WAN saying “No Internet”. I’ve tried all the usual troubleshoots: Power cycling multiple times, factory resetting multiple times, checking the coax, having a technician look at it all and check the lines on another modem, and everything seemed fine. The only apparent issue I can see on the router is that, while the WiFi light is static green while connected, the internet light keeps going through the blue Downstream and Upstream indicators, blinking green for a little bit, and doing it all over

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taxdude2025The Many
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SBG8300 Microsoft Team issues

Microsoft Teams has been giving me issues recently. Whenever I join a meeting, I get kicked out within a minute. After troubleshooting with both my IT department and ISP, I eventually switched to rental equipment from Xfinity, and the problem was resolved. This suggests that the issue was with my SBG8300 modem and router. Does anyone else have a similar issue?

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Barryin08759The Many
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how to connection Epson ET-2800 Printer on SBG8300

I am having problems with new Printer Epson ET-8300 it will not connect to the slower WiFi.any help?

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plemans
Juggernaut
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KmsoreThe Many
asked in SBG8300
where is SBG8300 manual?

where is SBG8300 manual?

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Wi-Fi Warriors
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0434burnThe Many
asked in SBG8300
ARRIS SBG8300 to connect Deco Wi-Fi mesh system

I’m considering purchasing the ARRIS SBG8300 modem/router, because I need to buy one with DOCSIS 3.1, and need to know if I can use a DECO Mesh Wi-Fi system with it?  I also need one with as many ethernet connections as possible, and this model has 4. I currently am using the ARRIS SVG2482AC, which has 4 ethernet outputs and it is DOCSIS 3.0, and my ISP say that I need to upgrade to 3.1.Thank you

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plemans
Juggernaut
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masterabhishek93The Many
asked in SBG8300
SBG8300 5GHz Wrong Password

Just got the SBG8300 model which has the same password for 2.4GHz and 5GHz networks. On my phone, two wifi names come up: “Guest” and “5G” type. The “Guest” network is connected using the default given password; however, when trying to connect to the 5G, it says “wrong password”. 

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Wi-Fi Warriors
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dkelsea1The Many
asked in SBG8300
Arris SURFBoard sbg8300 upload Limit

Can the Arris surfboard sbg8300 set a limit of upload amount.  Limit to 2GB per 24 hrs.?

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Wi-Fi Warriors
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SnntaylorThe Many
asked in SBG8300
Range of SBG8300, Wi-Fi disconnects on Ring camera

We just bought and hooked up a SBG8300. It seems like the range is terrible. We’re trying to hook up our Ring cameras around our yard, which worked fine before, and they keep disconnecting and saying they have no signal. Is it the range, or is there something else going on with it? Ideas?

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JVRThe Many
asked in SBG8300
.SBG8300 bridge mode and eero devices

I bought an SBG8300 to replace the cable provider modem.  I also have an eero wifi network.  I started having issues and was advised to place the 8300 in bridge mode.  I did that and all hell broke loose as my eero network was no longer recognized.  I had to disable bridge mode on the router before things started working again.  Any thoughts would greatly be appreciated

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plemans
Juggernaut
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edburke313The Many
asked in SBG8300
SBG8300 - Unable to login the GUI web potal

For whatever reason my refurbished SGB8300 will not recognize the login password. I know it’s correct because I logged in every device in the house myself and now it won’t recognize it. I also cannot log into the admin page to reset things myself.So my thought is to hit the re-start button, lol. I just have no idea where te booklet that came with the unit is or if the reset will go to the “factory” settings or a “refurbished setting”. I was trying to chat with customer support but they wouldn’t recognize my unit, I guess a refurbished unit isn’t worthy of their attention. Any help is appreciated, Ed

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plemans
Juggernaut
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hifidelnorteThe Many
asked in SBG8300
2.4ghz wifi appears briefly after rebooting but then disappears on SBG8300

I have followed all the instructions I can find on these boards and I contacted my ISP and they support the SBG 8300 and firmware is updated. I’m still having trouble getting wifi at 2.4Ghz. Nothing is connected, so there is no congestion. I’ve endabled/disabled and restarted mutliple times. I did a reset of the entire wifi on the modem.  All without any luck. The 2.4ghz will appear briefly and then after a couple of seconds disappear. 

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jetpack1The Many
asked in SBG8300
SBG8300 main WiFi won’t connect but guest WiFi will

I have a surfboard 8300. My main 2.4 ghz WiFi is not working but the guest one is. However only certain things will connect to the guest WiFi and some things won’t. When I try to log onto the web manager on 192.168.0.1 it says the server can’t be found. What setting got changed or corrupted?

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Wi-Fi Warriors
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Samcgin75The Many
asked in SBG8300
name and password change on SBG8300

I'm getting an error entering in the IP address using chrome.  Says my credentials are wrong and I'm using the wrong web browser.  

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Wi-Fi Warriors
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Johnsjl1The Many
asked in SBG8300
sbg8300 - change Wi-Fi name/password

Just installed. How to change name and password to match my existing network which all of my devices connect to.  When I connect to my previous network, no internet

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plemans
Juggernaut
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AlexPad867The Many
asked in SBG8300
Arris SBG8300 - Unable to login the GUI web portal

I’m trying to change my nat type using the ip from my router but cannot log in. I've tried the wifi password, "password" and the password on the actual router but nothing works on the admin login page

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plemans
Juggernaut
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BONDAM88The Many
asked in SBG8300
SBG8300 - Power off when wifi & ethernet being used

This is a new issue within the last few days, and was not an issue a week ago when using the router for the first time.When PC is connected to (and using) ethernet, and either the 2.4g or 5g Wifi channels are active, the modem eventually (within minutes) shuts off completely, forcing me to disconnect power and reconnect to reboot. When a device or multiple devices are using the Wifi channels, and no PC is using ethernet, things seemingly work fine.When PC is connected to (and using) ethernet while Wifi channels are disabled, things seemingly work fine.Repeated critical logs include: 72001011-DHCPv6 - Missing Required Option 2472001011-DHCPv6 - Missing Required Option 8272001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Wed Nov 13 20:16:27 202472001015-DHCPv6 Failed - No Prefix Available72001014-DHCPv6 Failed - No Address AvailableAll Down/Upstream QAM Power levels and SNR readings look within normal ranges.There is one channel with 117 correctable codewords and 2132 u

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plemans
Juggernaut
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The Many
Oldguy65The Many
asked in SBG8300
SBG8300 can't find DNS after power outage

After a brief power outage i have no internet. Both lights are green. I have reset the modem and confirmed with Xfinity it's activated and they can see it.

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Wi-Fi Warriors
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JJenghisThe Many
asked in SBG8300
SBG8300 slow speed

I upgraded my Comcast / Xfinity speed to 1000 GBPS but my speed test only shows up to 313MBPS. I tried and got the same result when tethered on WAN and on WIFI  I’ve tried restarting the modem and router both from Xfinity’s app and power cycling the modem / router. Still no change. I called Comcast/Xfinity and they said I need to lease their latest router / modem for $15/month. Is there no other way to get close to the 1 GBPS speed that I paid for?

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Rockstar!
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CyneithaThe Many
asked in SBG8300
Intermittent Connectivity surfboard sbg8300

Hi,I have sbg8300 modem.  It suddenly drops connection intermittently.  Internet provider tech said signal is strong.  Is there anything I can do to troubleshoot?  Internet provider is Starlight.   

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Wi-Fi Warriors
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cguanesThe Many
asked in SBG8300
XFINITY blame my modem to the slow speed on SBG8300

I have a SBG8300-9D65 and I have agreement with Xfinity for 1Gbps, so I should expect at least 800Mbps but I’m getting less than 100Mbps.This used to work well always over 650Mbps… suddenly I’m having this slow speed.Xfinity tech came to my home and tested the cable from the outside connection box to the connector inside my home, he said it is good, up to 1.4Gbps…My modem is on warranty until March 2025.Should I request a RMA? or there is a tech support for troubleshooting?Any firmware update that I could apply? and how?   

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plemans
Juggernaut
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