Skip to main content

I am trying to set up my Gateway and it says I have no internet connection. When I sign in as an admin, the WAN address is inactive. Does someone know how I can properly set up the internet part of my gateway? Thanks! 

Hello CDCalef5,

 

The WAN address is showing as inactive it just indicates that your arris gateway is not receiving any public IP from the service provider.

If this a first-time installation? In this case, please contact your service provider to activate the modem.

 

Please let us know if this helps!

LIke @SURFboard_Moderator says, you might need to contact your ISP. 

Did you get it provisioned by your ISP? 

And ensure the coax you connected it to is active (from your isp)?

 

My Posefly router’s internet is not working.  How can you solve the problem?

Terms & ConditionsCookie settings