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SBG8300 shows Online and WiFi lights on after Co-axial cable disconnected

Hi,

I have an SBG8300.

My internet was down this morning, but the online and Wi-Fi lights were illuminated. I tried in connecting and reconnecting the power. No luck. Then I tried resetting with a paper clip. I held the button down for a minute (timed). Nothing happened. The lights stayed on the whole time. When I disconnect the internet cable (the power cable is the only thing left plugged in), the online and wifi lights are still illuminated. Even if I power cycle, the second I plug the power cable in, it says I have wifi, even without the wifi cable.

I’m at a loss for what to do here. Is there another way to reset my device? Do I just need to buy a new one?

If you disconnect the coax from it, then reset it while its powered on, what happens? (with coax off)

 

Hello eric28446,

Could you let us know did you try Reset without co-axial cable ?

Also, hardwire the modem and check IPV4 address 

For further assistance reach to the link provided below:

arris.com/consumersupport.

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