Unable to login on phone app and change router name and password
Unable to login on phone app and change router name and password
Hello micchamp,
As your unable to login on Phone app and change your router name and password , could you let us know the model number of the modem and are you trying to download the Surfboard Central App ?
If its Surfboard Central App do you see any error code?
We also have another option as : If you could let us know the model number of the modem it will be easy to access the web manager page and change the router name and password
Error Code: 0000-1612
SBG8300
I have reset the dive. No change.
Hello michamp,
We understand that after doing the reset still unable to login on Surfboard Central App.
Lets try the following steps again:
Uninstall the Surfboard Central App
http://arris.force.com/consumers/articles/General_FAQs/SBG8300-Factory-Reset
Reinstall the Surfboard Central App
If still not able to connect to Surfboard Central App
We have an other option to login on webmanager page: follow the below link for the same:
http://arris.force.com/consumers/articles/General_FAQs/SBG8300-Changing-the-Wi-Fi-Name-and-Password
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