Solved

New G34 Network Name Passord and Parental Controls

  • 10 December 2023
  • 13 replies
  • 303 views
H
Badge +1

Just tried to set up our new G34 and cannot figure out how to reset the network name change the password or set up parental controls with the app. What am I missing? 

icon

Best answer by SURFboard Support 8 January 2024, 21:09

View original
This topic has been closed for comments

13 replies

S
Rank
Userlevel 5
Badge +41

Please follow the steps mentioned on the below article to check this setup 

http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Parental-Control-Setup

http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Changing-the-Wi-Fi-Name-Password
SURFboard Community Moderator Team
H
Badge +1

There is no Network Management box available under Network tab in the app. See photo for reference  

 

H
Badge +1

There is no Create User option in the app. See attached photo for reference. 

 

H
Badge +1

Please follow the steps mentioned on the below article to check this setup 

http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Parental-Control-Setup

http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Changing-the-Wi-Fi-Name-Password

Please check additional comments

S
Rank
Userlevel 5
Badge +41

Could you uninstall the SBC app and reinstall it again with different device and let us know whether you can locate my network option to configure the Wi-Fi credentials.

SURFboard Community Moderator Team
H
Badge +1

What type of device do you recommend? I only have the one new modem/router and my cell phone to download the app to. 

S
Rank
Userlevel 5
Badge +41

You can try with different mobile phone (either android or IOS) and also try with different Email address.

SURFboard Community Moderator Team
H
Badge +1

This did not work and is not a fix. The app is incomplete and does not have the functions you have provided as solutions. 

S
Rank
Userlevel 5
Badge +41

Have you tried to de-registered the account and re-registered the same on SBC app.

SURFboard Community Moderator Team
S
Rank
Userlevel 3
Badge +13

There is no Network Management box available under Network tab in the app. See photo for reference  

 

 

Hello @hummingbird0,

 

In reviewing your screenshot of the Devices(2) screen, it appears a modem is registered with the SBC app.  Please provide the screenshot of the Home screen so that I can provide additional steps to register the G36 with the SBC app.

SURFboard Support Team
H
Badge +1

[edit: removed image with personal information]

S
Rank
Userlevel 3
Badge +13

@hummingbird0

 

Looks like the SB6190 was registered instead of the G36.  We can fix this with the following steps.

  1. Remove the SB6190 from the app by tapping the Menu link on the top-left of the screen.  
  2. Then tap the Remove Device option.  Complete the removal process. 
  3. On the SELECT YOUR DEVICE, select SURFboard Gateway ISP cable connected with integrated Wi-Fi.
  4. Select G36 model.
  5. If you previously accessed the G36 Web Manager, click on “Click here if you have previously installed with Web based UI portal” link.  Otherwise, click the START INSTALL.
  6. Complete onboarding process.
     

SBC App setup with G36 for future reference: http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Wi-Fi-Cable-Modem-Setup

SURFboard Support Team
H
Badge +1

This worked! Thank you. 

Terms & ConditionsCookie settings