I recently upgraded to the Arris G36 router/modem, for use with Xfinity 1 gbps service. I selected the product because Xfinity includes it on its “official” list of products that are compatible with it AND which would help me to take full advantage of my service level (which my old router/modem did not).
Since then, I have experienced the following issues:
- I’m often disconnected from the Internet entirely, and need to reboot the router/modem and/or manually connect to the Internet on my phone/laptop (rather than the Internet connection being constant)
- When watching Netflix or Amazon Prime, I often experience buffering--at least a half a dozen times per hour. Sometimes I get disconnected from the Internet entirely.
- I’ve checked, and rechecked, all cables and my Xfinity service. There have been no issues there. I’ve checked, and rechecked, my Netflix and Amazon Prime services, there are no issues there.
Bottom line--there’s a problem with my Arrix G36 router/modem. I cannot go on using it given its unreliability, so I’m looking for an immediate fix and short of that plan to return the product for a refund.
