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I am trying to access the arris gateway. The modem/router is currently in bridge mode. I have a computer connected to the arris with the internet working through an Ethernet connection, but I am unable to access the 192.168.0.1 webpage. The page won’t load on Firefox, chrome or edge. I tried factory resetting the arris device but that did not work. I also tried 192.168.100.1. What am I missing to access the webpage?
Best answer by SURFboard Moderator
View originalIf the bridge mode is enabled on SBG6700 you can access modem GUI on 192.168.100.1 and if you are trying the GUI after resetting modem you need to access on 192.168.0.1. Or else the only option is to perform hard reset on the modem then try on direct connection without the coaxial cable and to perform proper reset please, disconnect the coaxial cable from the back of the device? At the back of the modem, in the middle section you will see a small hole, inside that hole there is a button, and that is the reset button, please insert a paper clip or a tip of a pen and hold it for 15-30 seconds until all your lights go off, afterwards connect the coax cable back and wait until your device fully boots up.
http://arris.force.com/consumers/articles/General_FAQs/SBG6700-AC-Web-Manager-Access
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Thank you for your help here!
Found an excellent solution using the FIREFOX Browser.
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