Question

Sbg6400 router not connecting

  • 19 December 2022
  • 1 reply
  • 32 views

I have little to no tech knowledge.  My router is no longer allowing certain items to connect.  Can not authenticate is the what it shows.  I have tried factory reset and still get the same result.  Any tips?


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1 reply

Userlevel 5
Badge +41

Hello Spearfishin 18,

Could you please let us know the devices that are not getting connected . Basically we have two networks (2.4 ghz and  5ghz) , certain devices gets connected to both or either one of them. .

Make sure you connect to your  wifi network of the device. Also ensure that you type in the wifi password correctly as it is case sensitive .