I have an Arris S33 modem which I activated on May 27, which replaced a Comcast Xfinity supplied gateway.
Since activation, I’ve discovered my internet connection drops every day at around 1AM and connection returns within 5 minutes. Never longer than that. The schedule is the same every day and has not changed. It is not just Wi-Fi but also when connected via ethernet on my desktop computer.
I have an Amplifi Alien mesh router which is up-to-date firmware wise but I've already ruled it out as the culprit. During my weeks of troubleshooting, I've been on my desktop computer directly connected to the modem as well.
When I lose connection at 1:00 AM, my Xfinity app says it is "Offline". My Alien app shows device is not connected to the internet and "No Internet Connection" is displayed on it's screen.
Looking for some help in further troubleshooting this issue. Where should I be looking especially when the connection drops at same time every day?
I’m working simultaneously with Comcast on this but would like to rule out the S33.
Thanks.