S33 Event Log not showing and Arris is aware

Question

As shown in an earlier post, when using Chrome, the Event Log is unavailable. A mod had posted that using a different browser or Incognito mode might help, and that indicated that Arris was aware of the problem. The mod asked for feedback, but the post was closed to comments.

Kind of difficult to give feedback if you shut off commenting, isn’t it?

I was using Chrome to access, got the same results as the original poster. I switched to MS Edge, and after okaying, gained access, and noted that the Event Log indeed was visible in Edge.

The Event Log had been accessible recently, so this problem has only began lately. It would be appropriate for Arris to formally acknowledge it, and take steps to rectify it. Not, ignore it.

It is tiresome to, again and again, take “work-arounds” for devices and products sold for hundreds of dollars. Do better.

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Best answer by SURFboard Moderator 16 December 2023, 21:18

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SURFboard Moderator · Accepted Answer

The logs are Values read by technicians from the internet provider end, since the logs are what the coaxial cable transmits and the log screen on the router is the translator so can be easily read by them, the coaxial cable is owned by the Internet service provider, I wouldn't be able to tell you what that means.

If your Event Log is reporting a high volume of errors, this would indicate a potential CMTS signal issue. To troubleshoot these errors, we would like to note the current signal levels being used by your (S33).

If you are unable to access modem interface completely for this we would suggest you to try on direct connection without router and that will allow you in getting event logs values on the interface.

http://arris.force.com/consumers/articles/General_FAQs/S33-System-Event-Log

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