Question

S33 Login to GUI web portal

I cannot log into my S33 for the first time.

Using admin for the user name and password for the password.

Even tried using the last eight digits of the serial number.

Thanks in advance.

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Userlevel 6

+40

Do you get an error?

What error?

Did you try a factory reset?

Might check this post.

“USER NAME OR PASSWORD ERROR, PLS CHECK THEM AGAIN”

I tried the reset last weekend.

Userlevel 6

+40

you’re using all lower case?

Did you try a different browser?

When you reset, did you push and hold for up to 30 seconds while powered on?

Is there something you’re trying to log into it to do?

All lower case letters

Tried Chrome and Firefox

Did the reset with it powered on, but probably not for 30 seconds.

I’m gonna try that now.

Userlevel 6

+40

disconnect the coax from it, then do the reset, then try to access it without the coax connected. Some ISP’s like to lock down the access

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