Solved

S33 Solid white light and intermittent internet connection

S
Badge

My modem just stopped working randomly. I restarted it multiple times.

 

I tried resetting it by pushing the reset pin up to 30-60 seconds, but the white light never changes. Is there usually a visible confirmation that the reset worked?

I finally had a comcast technician come out and I am using a rental modem.

But just in the off chance somebody knows the problem, please help. The white light stays on and never changes colors.

 

Also, can we ship the rma back in the original retail box only? It is pretty well protected in the retail box.

icon

Best answer by SURFboard Moderator 4 May 2024, 02:33

View original
This topic has been closed for comments

3 replies

B

Did you figure it out? Having same issue today 

S
Rank
Userlevel 5
Badge +41

If the LED light status is white, I suggest factory-resetting the modem and then checking the IPV4 address through a hardwired connection.

You can send the defective unit with any box. It is not mandatory to send it through the original retail box.

 

SURFboard Community Moderator Team
S
Rank
Userlevel 5
Badge +41

Did you figure it out? Having same issue today 

Could you help us with the model number?

SURFboard Community Moderator Team
Terms & ConditionsCookie settings