This has been a very frustrating experience. For several months I’ve had slow internet speeds and I’ve called both Arris and Comcast and both companies blame the other. I finally got a comcast tech to come out and he says that there is nothing wrong with the signal coming into my home. So now I am back to looking for support from Arris. This modem is less than 1 year old. I pay for 1.2 gigabits but I consistently less than 400. Comcast assures me the issue is related to my modem. I would appreciate any help in resolving the issue. From what I’ve been able to figure out, the Arris S33 is compatible with Xfinity up to 2gbs. Is my device faulty?
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