SB6190 modem not working. no lights working. Bought new July 2023. It is still under warranty, please replace! thanks
Best answer by plemans
View originalSB6190 modem not working. no lights working. Bought new July 2023. It is still under warranty, please replace! thanks
Best answer by plemans
View originalYou’d need to open a support case with arris. The community support forums won’t be able to get you an rma. only official support
https://arris.my.salesforce-sites.com/consumers/ConsumerProductSupport
As you mentioned, no led lights on the modem, I suggest you to check with different power cord and different outlet.
Also perform factory reset the modem to check any changes on the modem’s behavior.
http://arris.force.com/consumers/articles/General_FAQs/SB6190-Factory-Reset
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