I am currently using a 3 yr old SB6190 modem with AC1300 Linksys mesh routers(3). Over the last 8 months, I’ve been experiencing intermittent internet loss lasting from 15 sec to 5 minutes. These occurrences are most notable when streaming music through SONOS or viewing videos on YouTube, and also while on the internet using my iPhone. The modem is DOCSIS 3.0. I talked to xFinity and all is good on their end(according to them). After investigating, I understand that the problem MAY lie in the fact that xFinity has switched to DOCSIS 3.1. Would the switch cause constant internet interruptions? I’m trying to understand whether it’s the modem or the routers that are causing these issues.
Best answer by SURFboard Moderator
View original