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Unable to locate button option for Restore Factory Defaults in sb6190

  • 2 June 2023
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Out of blue, our home internet quit working last night.  SB6190 has blue lights on for the 2nd and 3rd part of the lights (there are 4 of them, and I think these are upstreaming and downstreaming).  I was able to connect the cable to my computer and it is working this way.  I was also able to show the configuration on the website http://192.168.100.1/.  However, I do not see any button on the bottom that says Restore Factory Defaults as one of the websites suggests.  I hope someone can help me resolve this issue.  Thank you in advance!

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Best answer by SURFboard Moderator 5 June 2023, 18:47

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Hello Coconut,

For the Reset steps on the configuration  we need to “Click” on the Restore Factory Defaults sorry its not a physical button on the modem . 

If you scroll down you will be able to see the Restore Factory Defaults just “Click” on that and say “Ok” to proceed .