I’ve been locked out of my SB6190 DOCSIS 3.0 modem after multiple log-in attempts. Never assigned password initially, now I am asked for user and password on sign in.
how can I get back in?
what is the latest firmware version for this modem?
Best answer by LoveMyLab
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+18
The best approach is to do a simple factory reset. Then, start over. Firmware is controlled by your ISP.
Thanks for the response. If I do a factory reset, will I need to call my ISP to reconfigure / register the modem as I did when the modem was first installed?
+18
Not normally. They typically need the Mac address and serial number to set you up, but after that you are fine. A factory reset is the only way to clear the event log on an SB8200, so I have used that approach on occasion.
I am stumped. After three factory resets. I still cannot get in to the modem. In each instance, I did press the reset button for at least 15 seconds.
I am using the default password “admin” for both username and password and I am still denied access.
I still get the same message which denies me access: incorrect password or access denied due to multiple failed attempts.
+18
I believe that model uses “admin” and “password”. The SB8200 uses “admin” and last eight of Serial number.
LoveMyLab—-
Thank you VERY much! Problem solved—- finally! I tried “admin” and then “password” and voila—— I got in.
you would think that Arris would make that combination clear in the user guide.
I am so glad that we connected via this forum. Can’t thank you enough.
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