I’ve had an SBG6900 cable modem for a few years. Just bought an 8200 and it didn’t work. When trying to connect my old modem back (SBG6900), neither my old password nor the ID key work to get in (it says, need additional information to authenticate). I can’t connect to the application manager because I am not on the network, and my laptop does not have an Ethernet port to connect directly. Does anyone have any thoughts on how to access the Arris portal without being connected to the wireless network?
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