Solved

cannot update “password” password on 7600 even though it meets criteria

  • 15 March 2024
  • 2 replies
  • 35 views

Badge

cannot update “password” password on 7600 even though it meets criteria. When I try again, it tells me that the old password “password” is not correct.  

icon

Best answer by SURFboard Moderator 16 March 2024, 21:02

View original

This topic has been closed for comments

2 replies

Badge

I did a factory reset.  It allows “password” and then forces me to change it, but it won’t accept a seemingly valid new password.  When I try another new password, it tells me the old password is not valid, even after retyping it.  

Userlevel 5
Badge +41

Could you factory reset the modem once, and try to access the GUI web portal on different browser and different devices such as computer, laptop, iPad, etc.