- - Explore the Community
SURFboard.com

Community
Gateways
SBG7600AC2

SBG7600AC2

DOCSIS® 3.0 Gigabit Cable Modem & Wi-Fi® AC2350 Router

44 Topics
80 Replies

When you subscribe we will email you when there is a new topic in this category

44 Topics

Recently active

Most replies Most views Newest first

mqw00058The Many

posted in SBG7600AC2

vpn SBG7400AC2

I want to set up a vpn client with sbg7600. Does it allow to connect to any vpn server? If so. How should I set up it?

18 hours ago

Tgarcia103The Many

asked in SBG7600AC2

Need help signing to Admin Login SBG7600AC2

I signed in with “admin” and the password being “password”. Prompted me to change password so I did. Upon trying to save, it tells me old password is incorrect. I try to try it again, still tells me old password is incorrect. I refresh the page and I put in old password and this message shows up. I type in the new password I wanted and still tells me the same. How do I get around it so I can change my Wi-Fi password?

2 days ago

klingwhThe Many

asked in SBG7600AC2

Rye123The Many

asked in SBG7600AC2

SURFboard SBG7600AC2 Router suddenly wont turn on

Earlier today my router was working as normal, but when I returned home all of the lights on the front of the modem were off and will no longer turn on. The Ethernet ports on the back are flashing green which indicates it is receiving power, but otherwise it’s giving no sign on life. Any ideas what may be the issue?

11 days ago

MerletannerThe Many

asked in SBG7600AC2

can’t connect to wireless gateway error on SBC app SBG7600AC2

When I launch the ARRIS app I get a message that I can’t connect to the wireless gateway. I have a SG7600AC2 device and it’s shown as a supported device. many ideas on how to resolve the issue?

11 days ago

idigu510The Many

asked in SBG7600AC2

resetting password sbg7600ac2

I have an SBG7600AC2 surfboard. I am trying to reset my password and customize my network name through the web manager. However, when I enter in the “old password,” I keep getting a message that the old password is incorrect even though I’ve inputted it in correctly numerous times. Please help. Thank you

22 days ago

LuuThe Many

asked in SBG7600AC2

How to set parentsl control on my Arris SBG7600AC2

How to set parental control on my Arris SBG7600AC2 . Nothing that I have being reading works . That’s so sad that you buy a product and as soon the warranty ended no more technical support .

23 days ago

MtlnanaThe Many

asked in SBG7600AC2

cannot log into ARRIS SURFboard SBG7400AC2

I can’t get log into my SGB7600. Error message saying too many attempts (after one) and I’m locked out. I have always owned surfboards and have not had issues like this with any of them. The default password doesn’t work. Resetting it doesn’t work. “Password” doesn’t work.This is garbage. I am so frustrated. I work from home and need my network running correctly, now. I refuse to rent one from spectrum (thieves) but seriously, why is everyone having the same issue? This sounds like a product problem not a user problem.

28 days ago

9504RouterThe Many

asked in SBG7600AC2

Using 5G requires password

I have been using the ARRIS surfboard modem/router Model SBG7600AC2 in 2.4GHz for awhile and it works great. When I try to switch to 5G it asks for a different password. How do I set up a different password for 5G? The only password I have is the one for the 2.4GHz and I don’t remember how I set that up! Thanks,

1 month ago

dmurimiworstellThe Many

asked in SBG7600AC2

Parental Controls on Arris SBG7600AC2 cannot be set.

After logging into the Arris gateway, the parental controls page is greyed out and unusable, as described at this link:https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SBG7600AC2-Parental-Controls-Disabled/?l=en_US&fs=RelatedArticleThe unusable page is accompanied by a pop-up stating:“ARRIS recommends using the McAfee Secure Home Internet for Parental Control functions. Visit the ARRIS Android and APPLE Play stores for the Mobile Application to manage this service. Please refer to Secure Home Internet documentation at SURFboard.com for more information.” This message is, of course, somewhat difficult to parse, and references the nonexistent “APPLE Play store”When downloading the “McAfee Secure Home Internet” app onto my mobile phone (already ridiculous having to do this), I am met with a page asking for my Mcafee e-mail address. When I input my e-mail address, which is already associated with a Mcafee account, I get an error saying “Sorry, we couldn’t verify

1 month ago

DujardinThe Many

asked in SBG7600AC2

Surfboard SBG7600AC2 keeps dropping wifi

I just bought a Surfboard router, but connection keeps dropping.

1 month ago

RWKThe Many

asked in SBG7600AC2

SBG7600AC2 not connecting to the inernet

My cable modem is three weeks out of warranty as of July 12, 2023. I power it down every night and leave it off until morning.I am the only one in the house so it gets used to stream and for some internet with the computer. Over the last year randomly on startup in the morning I would have to switch the computer cable ports because it would not connect to the computer until I did that. Randomly during the day the modem would turn off and then take a long time to boot back up. I thought it was the cable company doing it but now I find differently. On August 5, 2023 on first boot in the morning the system booted as usual then after a minute it shutoff and rebooted for no reason. It took about 5 minutes for it to get to the point where all the lights were lit on the front except the on line light. I tried a manual reset which did not help, I called my provider and they tried to ping the modem and I was told they could not detect the modem. I checked all the connections at that time and fo

1 month ago

Caelum YastoThe Many

asked in SBG7600AC2

I can access social media apps like youtube,facebook,instragram,etc. but i cannot play online games.

Recently, this week. I haven't played games, everytime I open it says no internet connection, but when I open social media apps, its valid!

1 month ago

jefranksThe Many

asked in SBG7600AC2

Arris SBG7600AC2 - one of the 4 ports is not working

My Arris SBG7600AC2 cable Wi-Fi modem has 4 Ethernet ports. I currently have all 4 in use. It appears the one I had connected to my PC for Internet connectivity has gone out. I have no Internet connection in this scenario. The green light is not blinking on this port, but is on the other 3. I used a cable tester to make sure the Ethernet cable was good, and it is. I plugged this cable in another Ethernet port (with blinking green light) on my cable modem and I get Internet connectivity to my PC. When my Ethernet connection is to this apparently bad port, and thus I have no Internet connection, I can use the Wi-Fi connection to the PC and I am successful in getting an Internet connection, but I’d prefer a wired connection. I can get around my issue by moving my wired connection to my printer to the Mesh network Ethernet port (which is using one of the good cable modem Ethernet ports), and then using that freed-up good/working port for my PC Ethernet connection. But, I had rather

2 months ago

Zi7ar21The Many

asked in SBG7600AC2

How do I get a shell on my SBG7600AC2?

Hello. I am trying to get a shell on my SBG7600AC2, Bootcode Version 2.2.0.46, Hardware Version 2, Firmware Version 9.1.103AA78. I’m starting to love my previous modem (Actiontec Q1000) more, as it had a way to enable telnet and allowed me to use neat tools such as xdslctl to diagnose connectivity issues. Anyways, I have gone through all the web interface configuration pages and can find no such thing on my SBG7600AC2. I have searched the internet for results, apparently someone found there is a technician account with a password of the day. Unfortunately, I can’t seem to get any combination to work. I contacted my ISP but they said they don’t set anything and didn’t know what I was talking about. Does anyone have any ideas?

2 months ago

IceCatrazThe Many

asked in SBG7600AC2

Port Forwarding Issue

I feel like I'm losing my mind. I'm trying to Port Forward on my SBG7600AC2 . The program in question uses port 24872. I've tried just about everything I could find/think of, and I just can't get canyouseeme or any other port checker to detect the port as open (they just time out); on the program's end, no one is able to connect to my room. It seems that I can’t get any ports open.Here are the steps I've taken: Assigned a static IP to my PC through control panel > network and sharing center - connection name > properties > TCP/IPv4 > Properties > Use the following IP address. The subnet is correct, and the Default Gateway and my assigned IP address are different. I've tried using multiple numbers within my range. I've tried a few different Preferred and Alternate DNS, including 1.1.1.1 / 1.0.0.1 and 75.75.75.75 / 75.75.75.76. Logged into Router and added a Port Forward for the program, using UDP (and UDP/TCP at one point), making sure that the Private IP address is my

2 months ago

Mollyn59The Many

asked in SBG7600AC2

SBG7600AC2 keeps rebooting constantly

My router constantly reboots itself. Been going on all day. It is still under warranty anyone have ideas to fix this.?

3 months ago

olusola09The Many

asked in SBG7600AC2

SBG7600AC2 all LED LIGHTS TURNS OFF AND ON

I am experiencing unstable internet due lights on my modem went off and back after a while.

3 months ago

Bomba92The Many

asked in SBG7600AC2

sbg7600 loses internet connection multiple times per day

My 1 year old sbg7600 loses internet 5-6 times per day for 20+ minutes a time. I cannot find any support for this product that is still in warranty. This is the third Arris system that has failed in under 2 years. Unbelievable lack of quality from such a big brand. I'm surprised Best Buy still carries it.

3 months ago

artspoliceThe Many

asked in SBG7600AC2

Unable to login on the Surfboard Central App

Recently bought a SURFboard 5G7600AC2. When I try to activate SURFboard Central on my iPhone SE 2020 and iPad Mini 5 I get error message “Wi-Fi Communication Error” even though I’m connected to the Internet on both devices. Have spoken with two ARRIS technical support agents and neither one could figure out what the problem is. Any help would be greatly appreciated.

3 months ago

incompetentheroThe Many

asked in SBG7600AC2

SBG7600AC2 lifespan?

Is there a general consensus what the lifespan of a router is? I’m ok with the speed but I get random interruptions in my devices which causes them to reset poorly. I only know it to be true because I have alexa that really gets thrown when it loses connection. I have had the SBG7600AC2 for a few years now and while I wish it had a little more range, I can see thats is not the problem since the lights go out on the modem themselves. I love the combo units that save me from renting from xfinity. house is about 1700 square feet. Lets say I do upgrade to SURFboard G34 that is currently on sale. if someone was to recommend a extender to help me boost the signal to the further away echos and give me a decent signal outback, what would you recommend? oh also idk why but every once in awhile with my new computer I have to restart it to get internet from the Ethernet port. I find it weird I can connect ot wifi but I figure thats more on my computer then it is is the router/modem combo.

3 months ago

bobstollerThe Many

asked in SBG7600AC2

admin password issue

I just installed my new Surfboard 7600 and all is working fine and the app works fine. During the setup process the app generated a complex password for the admin user which I have a copy of.However when I go to the web interface and try to login as the admin user it says that either the password is bad or there were too many failed logins.How do I get the web interface login to admin to work? Thanks

4 months ago

jwwhiteThe Many

asked in SBG7600AC2

internet connection

I cannot connect to the internet and turning the Arris on and off did not work

4 months ago

Page 1 / 2

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.