- - Explore the Community
SURFboard.com

Community
Gateways
SBG7600AC2

SBG7600AC2

DOCSIS® 3.0 Gigabit Cable Modem & Wi-Fi® AC2350 Router

81 Topics
159 Replies

When you subscribe we will email you when there is a new topic in this category

81 Topics

Recently active

Most replies Most views Newest first

lindadenglerThe Many

asked in SBG7600AC2

Lost username and password. Need to reset for SBG7600AC2

Lost my user name and password for SBG7600AC2. What happens when reset to factory?

1 month ago

JcoffThe Many

asked in SBG7600AC2

cannot update “password” password on 7600 even though it meets criteria

cannot update “password” password on 7600 even though it meets criteria. When I try again, it tells me that the old password “password” is not correct.

1 month ago

Oj2008The Many

asked in SBG7600AC2

frestesThe Certified

asked in SBG7600AC2

unable to change the client's name on GUI portal - SBG7600AC2

I have a SBG7600AC2 and I cannot find any documentation on how to see up the LAN. I cannot change the Names on the client list so most everything is “unknown”. Also I don’t know why this documentation is not easier to get to or find. The documentation in the support page has no information about the LAN set up, which I find strange. Anyway right now I’ll settle for the information I need to set the LAN up.

2 months ago

2013CTSVThe Many

asked in SBG7600AC2

Arris 7600 trying to put in bridge mode and forgot admin password

Trying to hook up an Orbi mesh system and was told to shut WiFi off on the arris surfboard 7600 but can’t remember password to turn it into bridge mode. Any help would be appreciated

2 months ago

AnaraThe Many

asked in SBG7600AC2

Arris SBG6700-AC

Hello. Please I need help to connect an app with my 2.4 G wifi that my SBG6700-AC router has .

2 months ago

StoltejenniferThe Many

asked in SBG7600AC2

SBG7600AC2 suddenly lost interest connection

I have had this modem for a few years. I've had no issues with it ever before. This morning, I suddenly lost internet connection. The modem restarted on its own, and when it came back on, it had no internet connection. The second light, the send/receive light, flashes at a very rapid pace, the internet connection light below it is off completely. It doesn't light up or flash at all. I've done a hard reset on the modem. I've done multiple troubleshooting sessions with Comcast today unplugging everything. At this point I have Comcast coming out tomorrow to look at things. I'm hoping to get some suggestions for what the problem could actually be. I feel like the issue is something with Comcast but I am worried they will just tell me to get a new modem. Thanks for your help!

2 months ago

thasenourThe Many

asked in SBG7600AC2

No internet on Surfboard sbg6700-ac

A new Surfboard SBG6700-AC will not connect to the internet. Went through setup wizard and did a factory reset. All front panel lights are steady green except the INTERNET is green FLASHING. The computer communicates with the modem with 192.168.0.1. The computer shows “no internet”.What else can be done to get the modem to connect to the Internet?

3 months ago

joewitte24The Many

asked in SBG7600AC2

Locked Out of ArrisSurfboard Account

I am locked out of my Arris Surfboard account and cannot reset my wifi network and password. I have tried to reset at 192.168.0.1, but receive this message "Invalid user name or password, or your access has been locked due to multiple failed login attempts!". For reference, I have a Surfboard SBG7600AC2.

3 months ago

skapigUIThe Many

asked in SBG7600AC2

intermittent internet connection on SBG7600AC2

Summary:The Client List of the web admin interface of the SBG7600AC2 is empty. There should be some reservations and number of devices attached.ISP: XfinityFirmware: 9.1.103AA85Had some intermittent connection issues the last few days. Xfinity had just done some network upgrade work in my neighborhood, so it may have been related to that. Got much worse with the gateway seeming to become unresponsive. Internal network routing failing and the admin pages not loading. Had to restart a number of times. I kept catching it display "Your unit is updating, please wait for a moment." with nothing happening and without any subsequent change in the firmware. Perhaps a bad update was also being pushed? That or my device somehow got in a bad state?A tech was out today and confirmed signal issues coming in as well as bad wiring in the house. That aspect should hopefully be resolved. Unclear if these are related.

3 months ago

andrewb5The Many

asked in SBG7600AC2

Router/Modem only connects to some things sbg7600ac2

I have a SBG7600AC2 router/modem. It does not work with my gaming systems. It works for some apps on my phone but will cut on and off. Just overall spotty connections but I have gotten it to work for gaming once and speed was really good. Just stopped working though. I’ve been trying to change settings in the router with small success. Is this router modem outdated?

3 months ago

ramisaban1The Many

asked in SBG7600AC2

SBG7600AC2 Remote Management Issues

I’ve looked all over the web for a way to turn on remote management for my modem/router combo (model SBG7600AC2), but can’t find that option. Does this model device just not have it? Is it possible that the ISP is restricting me from doing this type of this? I just want the ability to access my modem/router remotely not having to connect to the local WiFi or Ethernet connections. I already have DDNS created and set up, but it still isn’t working.

4 months ago

NoManThe Many

asked in SBG7600AC2

Low Upstream Power Levels on SBG7600AC2

The 4 Channel’s Upstream Power Levels on my ARRIS SBG7600AC2 are between 44.25 dBmV (the lowest) - 45.50 dBmV (the highest). Are those levels low? Can they be increased? If so, how can they be increased?I am experiencing low WiFi Signals for both my wireless Blink Camera System, and my Amazon Firesticks. If that signal is settable within my Modem\Router please help me increase it. If not, can ARRIS tweak those settings for me? Thank you!

4 months ago

ElectronicsNutThe Many

asked in SBG7600AC2

How to access of the SBG7600AC2 modem in bridged mode with Unifi UDM-Pro connected

Well, I tried locating my User Manual for the SBG7600AC2 with no luck. I recall something about accessing the 7600 that is in bridged mode by accessing its 5G wifi. Also using 192.168.100.1 to gain access. Well that did not work. Is the only option left to disconnect it from the UDM-Pro and plug directly into the 1st port on the modem?Your thoughts

4 months ago

Jim Big Cats RRThe Many

asked in SBG7600AC2

SBG7600AC2 connecion need

I am having problem setting the uint up for use for internet I did do manually set up but it didnt work still getting connection needed message

4 months ago

dmiyashiroThe Many

asked in SBG7600AC2

Compatible Extenders and no internet on SBG7600AC2

We currently cannot get internet in our bedroom upstairs and would like to get an internet extender. Can anyone recommend an extender that is compatible with the Arris SBG7600AC2? It seems Arris doesn’t have extenders so we need to know which ones are compatible with what we have.

4 months ago

y2j444444The Many

asked in SBG7600AC2

Losing Internet connection a few times a day and can't access the modem admin page. SBG7600AC2

Hey All:Modem has been great for a few years. Like 10 days ago, internet just dies randomly, wifi networks are still up but can’t even connect to admin page. I see other people are having the same issue recently. What’s up? the only way to fix it is to power the modem/router down and up. I tried factory reset to see if that gets rid of potential malware. It was good for a few hours and died right as i was doing an internet speed test. Any advice. Should I try another modem? thanks

4 months ago

KPSDADThe Many

asked in SBG7600AC2

Most websites not connecting with SBG7600AC2

I have Xfinity with the SBG7600AC2 modem router. Download speed is great but webpages are not loading. Netflix, Amazon and Facebook load just fine. Google searches work great but when I click on link it never loads. I’m not sure if the problem is with the router or Xfinity. I did a factory re-set but didn’t help. Anyone know what’s up? Thanks

4 months ago

ElectronicsNutThe Many

asked in SBG7600AC2

Latest Firmware for the SBG7600AC2?

Since purchasing the SBG7600AC2 modem I have not thought about updating the modems firmware to the latest version. Where do I find the latest version and how do I install it. I currently have the 7600 in bridged mode and connected to my Unifi system here at home.Thanks,ElectronicsNut

4 months ago

jdipeppeThe Many

asked in SBG7600AC2

internet connection keeps going out intermittently - SBG7600AC2

My internet connection keeps going out intermittently...should i reset my SBG7600AC2?

4 months ago

Page 1 / 4

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.