SBG7600AC2

DOCSIS® 3.0 Gigabit Cable Modem & Wi-Fi® AC2350 Router

  • 12 Topics
  • 19 Replies

12 Topics

I
The Many
ipurrpleThe Many
asked in SBG7600AC2

please help!

I need the chat but kept sending me to this? I need help. Wifi is fine but internet 5G kept disconnecting repeatedly SBG7600AC2

1
plemans
Rockstar!
9 days ago
I
The Many
ipurrpleThe Many
asked in SBG7600AC2

please help

SB7600AC2. Wifi is fine but internet 5G kept disconnecting…. I had technician come this morning….all good but once he left. Problem still not solved 

1
plemans
Rockstar!
9 days ago
M
The Many
Mjones862The Many
asked in SBG7600AC2

no wifi

Sbg 7600ac2 surfboard.  Internet down for maintenance.  When it came back up no wifi.  Looks good on spectrums end.  Factory reset brought up wifi for about 30 secs then went off again.  Any ideas?

1
plemans
Rockstar!
27 days ago
U
The Many
user3430943The Many
posted in SBG7600AC2

Frustrating experience with SURFboard SGB7600AC2

I tried replacing my rental modem/router/wifi with a SGB7600AC2 and it did not go well.  After informing my cable provider that I wished to use my own modem, they asked me for relevant info about my new modem.  I gave them make/model and MAC info.  My old modem stopped working at which time I plugged in the new one.  I waited 15-20 minutes.  Eventually the default wifi SSID showed up and I connected to it and then connected to the surfboard.  It was at this point that things went sideways.  I could browse some sites on the Internet but not others.  It sort of felt like I was in a walled garden.  However, it finally dawned on me that I was able to reach IPv6 sites (like Facebook) but not sites which only used IPv4 (which happens to be about 75% of the sites that I frequent).  In any case, after looking through the settings and logs, etc, I discovered that the modem was not requesting an IPv4 address via DHCP even though it was configured for DHCP.  I was getting a /60 IPv6 prefix via pr

0
U
The Many
1 month ago
A
The Many
allsillThe Many
asked in SBG7600AC2

unit will not power on

Power cycled my unit, now only the power light turns on.   Did a warranty check and it says my unit is covered till 4/29/2023.SBG7600AC2 == AC65G4233201616 How do I get warranty support 

1
S
Cable Modem Commandos
1 month ago
K
The Many
KittenThe Many
asked in SBG7600AC2

Dropping connection & warranty claim

I asked a question a couple months ago and did not receive any assistance that helps or answers my question. I have a SBG7600AC2 and want to know how to submit a warranty claim without having to call customer service?  This has consistently dropped connections and restarted many, many times over the last couple of months.  I had my cable company here twice and they don't find anything wrong on their end.  I switched to a different modem/router and haven't had any issues since.  I had to hook up a new modem in order to have wifi.  So I would now have to call my cable company back and reactivate the problem modem so Arris customer service can tell me that it doesn’t work.  It took me quite a while to activate all my devices to be working with the new modem.  I am not sure I want to have to go through that again twice.  Is there no other solution?  Anyone?

1
plemans
Rockstar!
2 months ago
K
The Many
KittenThe Many
asked in SBG7600AC2

warranty

I have a SBG7600AC2 and want to know how to submit a warranty claim?  It has consistently dropped connection and restarted many, many times over the last couple of months.  I had my cable company here twice and they don't find anything wrong on their end.  I switched to a different modem/router and haven't had any issues since.  Thanks.

3
K
The Many
2 months ago
P
The Many
port43The Many
asked in SBG7600AC2

Why can't I access the "Operation" section?

Once logged into the web interface, there are three headings at the top of the page: “Configuration”, “Operation”, and “Logout”.  I am guessing that “Operation” is where I can view traffic or logs and whatnot but when I click it, I am presented with another login page that will not accept my admin password or the password from the side of the physical gateway. I cannot find any documentation or resources explaining how to correct this. What am I doing wrong?

3
P
The Many
2 months ago
T
The Many
TimjbaerThe Many
asked in SBG7600AC2

sbg7600ac2 no connection to the internet

 

1
S
VIP
3 months ago
J
The Many
JIMThe Many
asked in SBG7600AC2

sbg7600 won't start after 2 years of perfect use

sbg7600 tries to start but can't get past first 2 lights. Has worked perfect for 2 years now will not boot completely. Tried everything including factory reset. Can hear a small buzzing sound inside. What should I do next before I pay for another one? 

1
plemans
Rockstar!
5 months ago
A
The Many
Arr1stotleThe Many
asked in SBG7600AC2

SBG6700AC2 Better to use SBX-AC1200P Range extender or Mesh system

This is for my home network system.  I have 2 month old Arris SBG7600AC2. It works very well for my needs.  I would simply like some extended wifi coverage.  According to Oolka, over a cabled connection (not wifi) my internet service provides me 120 Mbps down and about 10 Mbps up.  I know we currently have the lowest service from our provider and I don’t expect much to change in the future to warrant paying for a faster connection.  I average 246 GB per month and at most 12.5 GB per day. I don’t have any bottlenecks or performance issues from an internet perspective. But I lose some wifi bars at both distance extremes in the house. That said, I’d like to extend my wireless range a bit. The structure is a 2 story 62 x 24 footprint. The current placement of the existing 7600 is pretty much in the middle.  I have some questions: 1. Would I be better off from a wifi range perspective to add a range extender (or two) or use one of the mesh systems?  If I use a mesh system, which one is best

4
A
The Many
5 months ago
N
VIP
NetopiaVIP
asked in SBG7600AC2

Mesh Compatible

Will my device work with ax6600 tri-band mesh?

3
JDub1025
Cable Modem Commandos
9 months ago
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