Gateways - General

Gateways

  • 242 Topics
  • 529 Replies

242 Topics

Z
The Many
zacharyblevinsThe Many
asked in Gateways - General

Arris NVG558HX

Hello all, does anyone know if this Arris model is compatible with plans outside of Verizon Business? My company is no longer using the ones we have and would like to donate if possible.

1
S
VIP
1 year ago
M
The Many
moakins7The Many
asked in Gateways - General

SBG6700-AC wifi goes off

SBG6700-AC  my WIFI connection keeps going off and on i always have to restart it for it to work, in a day i have to restart like 4 times , please i need help on what to do. Thank you

2
M
The Many
1 year ago
S
The Many
SeantheredThe Many
asked in Gateways - General

Arris HEVC Cable Box - can use 2 remotes?

Hi. I’ve got an Arris HEVC 4K Ultra HD cable streaming box, and a branded remote from my cable provider with their logo and a Netflix button on it. This remote is connected via Bluetooth. I got a 2nd remote, also branded from my cable provider. Can I have 2 remotes connected by Bluetooth that both work? The pairing instructions only seem to work for the first one. Thanks!

1
plemans
Legends
1 year ago
A
The Many
apatel51The Many
asked in Gateways - General

router modem

Looking for best gigabit speed router modem for optimum cable service

1
plemans
Legends
1 year ago
D
The Many
dejavu444The Many
asked in Gateways - General

change wifi password SBG6900-AC

how to change the wifi password on SBG6900-AC router? I went to arris web manager site and entered : admin and password, however, it does not allow me to login. help 

8
P
Button Mashers
1 year ago
T
The Many
TranmanThe Many
asked in Gateways - General

Why does my SBG6782-AC hung and needs reboot every two days

I’ve been using my SBG6782-AC gateway with Xfinity cable (300Mb/10Mb) for several years without needing any reboots. I’ve noticed in the last three months my gateway would get hung about every two days--all the front-panel lights stay lid and all wifi connections dropped--and the only solution is to recycle power to the gateway. Does anyone have this problem? I’m wondering if the circuit board is dying and some electronic components need to be replaced. I’m using both wired and n/ac wifi mode. Looking at the modem logs revealed no clues.Thanks for any insights.

4
T
The Many
1 year ago
S
The Many
srosvoldThe Many
asked in Gateways - General

sbg7580 repair

I dropped my Arris sbg7580 cable modem router. I’m trying to open it up because there are pieces rattling around inside. I don’t want to power it up in case it’s a fire hazard. Any idea how to open the case?

2
S
The Many
1 year ago
sensorship
The Many
sensorshipThe Many
asked in Gateways - General

can i upgrade my sbg6900-AC to the new 3.1

can i upgrade my sbg6900-AC to the new 3.1? my cable company is changing their network to 3.1 and  sent me a new modem which i don’t want.. can i upgrade my current surfboard to accept 3.1? thanks

2
J
The Many
1 year ago
R
The Many
RRice2The Many
asked in Gateways - General

Password

How do I change my password ARRIS Model 32  

3
plemans
Legends
1 year ago
T
The Many
TheCutoffNewsThe Many
asked in Gateways - General

Browsing History

I am replacing a Touchstone TG1682G Telephony Gateway modem / router from Spectrum with a new Spectrum modem. On older modems and roouters I was able to go in and clear the browing history before returning it to spectrum, Wanted to know if this modem keeps a wifi browsing history and if so how can I can I clear it. I have gone in and cleared the system logs, but didn’t know if that is all I need to do. Thanks in advance for the help.

1
plemans
Legends
1 year ago
T
The Many
Tom_798The Many
asked in Gateways - General

SBG-901 Modem Wi-Fi disconnects periodically

I have observed the Wireless LED blinking on and off several times and all others are off during normal operation.  Modem will automatically reboot successfully after that happens.  This has been happening quite often lately.  Attached is the latest event log. 

3
plemans
Legends
1 year ago
S
The Many
skipneesThe Many
asked in Gateways - General

VMS1100 and IPC1100 STB’s

I have two VMS1100 media servers and four IPC1100 STB’s with my Verizon FIOS account.Each media server had two client STB’s assigned to it automatically.Main implication is that any recording requested via the STB in then automatically recorded on the paired DVR.My question is whether the assignment (pairing) of the clients to server can be revised?

1
S
VIP
1 year ago
R
The Many
RosscoThe Many
asked in Gateways - General

log in to my SBG6580

Have an Arris model SBG6580 in our home and want to upgrade the security settings. Do not have login credentials.  How to proceed?   

1
plemans
Legends
1 year ago
A
The Many
AnndysteThe Many
asked in Gateways - General

password on router label

which set of numbers/letters on back of my Arris router is my password?  

2
N
Wi-Fi Warriors
1 year ago
D
The Many
dpcThe Many
asked in Gateways - General

Can't Access Admin Portal / 192.168.0.1. Error uses an unsupported protocol. ERR_SSL_VERSION_OR_CIPHER_MISMATCH

I can’t connect to the admin portal to configure my arris SBG6782. Every browser now blocks TSL 1.0 which the modem uses for the admin portal. There’s no longer a way to continue past or allow access to an insecure page.  This is a common issue as the below users all have the same issue. Forum and chat support only direct to restart the modem, factory reset, and or disconnect / reconnect the coaxial cable, none of which fix the problem.    

3
N
Wi-Fi Warriors
1 year ago
J
The Many
Jopps84The Many
asked in Gateways - General

Passkey change DG3270

How do I change it? I am able to log into the modem via the IP address but I cannot figure out how to change the pass key from the original that’s located on the back of the modem.

1
plemans
Legends
1 year ago
P
The Many
phlyxThe Many
asked in Gateways - General

Arris AM525 Wifi Won't Accept WAP Key

We have Frontier FiOS with an Arris NVG468MQ router.  We recently dropped FiOS TV (and Frontier is dropping it everywhere), kept Frontier FiOS internet but added basic Spectrum (copper).  We have an Arris AM525 to extend Wifi to the opposite end of the house but when the Spectrum folks hooked up the TV they just disconnected it.  We have crappy Wifi at that end of the house again so I plugged the co-ax back in and it seemed to fire up good.  When I did a Wifi analyzer the signal strength was off the charts.  But now we cannot log into the Wifi from there.  We can see the Wifi network, the signal strength is super strong, but it absolutely will not accept the WAP key.  WAP key works with other extenders but absolutely not with that.  Tried with several devices and with my cell phone, will not connect.  Not sure why we can see the Wifi network but cannot log into it now.  There is a WAP key on the AM525 but it will not accept that either.  Not a networking expert but not sure if there is

2
P
The Many
1 year ago
A
The Many
arosso7o1The Many
asked in Gateways - General

arris sbg6400 compatibility

is modem arris sbg6400 compatible for xfinity comcast 400mbps internet service?

5
plemans
Legends
1 year ago
L
The Many
LilCasa3420
asked in Gateways - General

Change password for sbg6700-ac

Is it possible to change the password for my sbg6700-ac modem+router? If so, how ?

1
S
VIP
1 year ago
J
The Many
Javier1983The Many
asked in Gateways - General

How fix error router SBG6580

 

1
S
VIP
1 year ago
B
The Many
Blazer47154931The Many
asked in Gateways - General

len

how to log into sbg6782-ac

1
N
Wi-Fi Warriors
1 year ago
K
The Many
KalilokzThe Many
asked in Gateways - General

SBG6700-AC turns on and off

My box continues to turn on and off. Any idea why and how to fix? Model SBG6700-AC. 

1
S
VIP
1 year ago
A
The Many
ACM441The Many
asked in Gateways - General

Arris DG9450 port fowarding

I have a arris DG9450 that was issued by my service provider. The issue is to play some of my games I need to open ports to allow me to do so but I haven't found a tutorial online that is set up like my modem also when I called customer support they couldn't help. The solution for them was to go look at Google and YouTube and pay $5 for a nat access. I was wondering if anyone has experience with this router so I can get everything running.

1
S
VIP
1 year ago
L
The Many
LetsMakeItWorkThe Many
asked in Gateways - General

Losing DNS 5-10x per day (SBR AC1750)

I’ve been using a SBR AC1750 WiFi Router for 5 years now.  Lately it has been “losing DNS”, and it’s getting worse.  I now have to restart it 5-10 times per day.  I’ve spent hours with my ISP’s tech support and changed out my cable modem, and there has been no improvement.  This makes me wonder if my WiFi router is the problem.It doesn’t matter which DNS server I’m using (ISP vs google vs cloudflare).  But I randomly lose the ability to resolve DNS.  If I know an IP address, I can still communicate with it (ping, streaming video, skype, etc) during the outage. This happens on multiple computers simultaneously.  The only way I’ve found to fix things is to reboot my WiFi Router (and possibly cable modem - I’ll experiment with this soon).  My firmware seems to be up-to-date.Has anyone heard of this?  Or have any suggestions on a fix?  Thanks

1
L
The Many
1 year ago
B
The Many
bobThe Many
asked in Gateways - General

Replacement for Surfboard SBG6580

Comcast recommends I replace my current Arris modem Gateway (SGB6580) with an updated model that can handle at least 400mb/s. What are the Arris replacements, cost & where to purchase?

2
B
The Many
1 year ago
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