DOCSIS 3.0 modem
- 7 Topics
- 21 Replies
Cox support has been trying to shirk their responsibility for configuring and diagnosing internet problems in an attempt to bludgeon us users into renting their scammy integrated modem/router. What firmware versions should we expect to see loaded on the SB6183 and what are normal ranges for the upstream power and downstream SNR stats?Can anyone advise on the age/compatibility on firmware version: D30CM-OSPREY-188.8.131.52-GA-00-NOSH Does anything stand out as deficient for these connection stats? I should add that the problem being experienced is frequent upstream packet loss and poor performance on upstream (typically between 10-50% of quoted capacity).
I was speaking to Spectrum, my ISP, about how they had the wrong modem listed for me in my account. In the process of getting it corrected their technical people said my modem was not capable of the 400 Mbps plan I was paying for. The box for the SB6183 modem states it is capable of 686 Mbps down load speed. The OOKLA speed test while I was communicating with them is showing that I am getting a download speed of 440 Mbs from my home to Portland, ME. The test from their own website gave me the same identical download speed from my home to their Spectrum location in Syracuse, NY>I am clearly getting the download speed that I am paying for and more. Their technical people are saying I should not be getting that type of speed with this modem and that it is only capable of 300 Mbps and they are not budging from that stance. I have been using an ARRIS SB6183 Cable modem for the last three years. I bought and own the modem which was on their approved modem list for both 400 Mbps p
First off, sorry for the length of this post. I posted the question below on the Charter Spectrum Community a couple of days ago and two different Spectrum employees responded. At the bottom is Charter Spectrum’s response that I contact Arris. Hoping someone can help with the error messages.Question to Charter Spectrum Community. Last Wednesday August 24, I replaced our outdated Arris SB6141 with a Arris SB6183. Our service has went from 100 Mbps to 200 Mbps over the last 4 months. The old SB6141 handled that upgrade fine. But then the announcement from Spectrum stating our service got 50% faster by an immediate 300 Mbps upgrade. The old "unsupported" SB6141 did not handle that, hence the upgrade of our modem to the Spectrum supported SB6183. This modem was also recommended by a Charter Spectrum technician last June. I used the activate[dot]Spectrum[dot]net page and all was successful. We now have 330 Mbps speeds.My question is that on the Friday after our upgrade we are repeatedly see
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