SB6183

DOCSIS 3.0 modem

  • 25 Topics
  • 55 Replies

25 Topics

K
The Many
KentEschenbergThe Many
asked in SB6183

Disabling Lights

SURFboard SB6183 has blue lights that shine out the side. How can these be disabled? I’m willing to cut some wires.

4
N
VIP
12 days ago
J
The Many
jbenkendThe Many
asked in SB6183

Is the SB6183 Compatible with Centurylink?

I have Centurylink $50/mo and was wondering since it is not cable if I can still use this modem? Tks Jane

3
plemans
Survivors
1 month ago
C
The Many
csi69The Many
asked in SB6183

SB6183 Firmware Updates

Trying to find out of above cable modem has any updates and if so do they download automatically. If not where can i locate them. 

2
C
The Many
1 month ago
J
The Many
Jgcekc7355The Many
asked in SB6183

Arris sb6183 need primary DNS

How do I find the Primary DNS

1
A
The Many
2 months ago
E
The Many
emiwavThe Many
asked in SB6183

sb6183 not working

i’ve been trying to set up my modem to no avail  i had this modem and a tplink router set up at my previous address, using xfinity i’m trying to install it now, but the globe button won’t turn on and connect to the internet. i called xfinity and they said it all looks good on their end. i’ve unplugged and reset a few times, but still nothing. 

2
E
The Many
2 months ago
R
The Many
Rh37The Many
asked in SB6183

sb6183 not connecting properly

The internet thru my sb6183 would not come back on after being knocked out by a snowstorm. I’m trying to trouble shoot. After a factory start the status for upstream power is below spec. 35.7 dBmV-39.7 dBmV versus the +51 dBmV to 45 dBmV that it’s supposed to be. Is that enough to make it not function?

2
R
The Many
2 months ago
S
The Many
ShaperrishThe Many
asked in SB6183

can not connect ethernet to laptop

I have the SB6183 modem during installation it askes me to connect the ethernet to my laptop to get modem online but I do not have that port on my laptop. What can I do?

1
plemans
Survivors
3 months ago
M
The Many
ModemUserThe Many
asked in SB6183

What Revision # is my SB6183 ?

Hello!I purchased a Surfboard SB6183 a while back and I’m very happy with it. Before I schedule internet service to my new apartment, I want to know whether it will work, or whether I need to purchase a new modem. The service provider lists “ Arris SB6183 Rev 4 “ as a compatible modem, but I don’t know how to identify the revision # of my model. I tried contacting customer service, but apparently my modem is out of warrant.Could someone please point me towards this information?Thanks!

1
plemans
Survivors
3 months ago
K
The Many
Kevin KaneThe Many
asked in SB6183

issues all if the sudden SB6183

Internet has been dropping the last two weeks because they are messing with the signal or something. Xfinity says everything working just fine on their end but I still have issues. No internet, wi-fi only. Is there a fix for this modem or is it just to outdated?

1
plemans
Survivors
3 months ago
U
The Many
User9823234The Many
asked in SB6183

What is the download and upload speed of the SB6183? The page lists two different speeds

This page for the SB6183 at the top lists the download speed as 686Mbps but if you scroll down to the specs it lists the download speed as 400Mbps, so which is it? https://shop.surfboard.com/sb6183-surfboard-cable-modem/. Also this other page lists 400Mbps as well https://www.surfboard.com/products/cable-modems/sb6183/ but during speed tests, I can get over 500Mbps so that makes me think it is 686Mbps but all the pages make this pretty confusing. Also, what is the max upload speed? Since there are fewer upstream channels in the modem than downstream channels, the max upload speed is usually less than the download speed. Based on this article, I’m guessing 200Mbps but does anyone know for sure? https://kb.netgear.com/000060401/What-is-the-difference-between-DOCSIS-3-0-and-3-1

3
plemans
Survivors
4 months ago
Z
The Many
ZephylThe Many
asked in SB6183

SB6183 modem help.

Good morning everyone, I’ve been having my internet drop randomly and more frequently now, I have been trying to figure out what’s causing this issues, I have checked my router and went through them to see if it was them, but it doesn’t seem like it. So now I’m checking my modem.  Here is my event log, sorry if its long. I’m just trying to figure out what all this means. I’m assuming this is what’s causing my internet to drop all of a sudden then come back? My ISP is Xfinity, if there is anything else I can post that can help solve this issue please let me know. Thank you, Sun Nov 20 16:00:03 2022 Critical (3) No Ranging Response received - T3 time-out Sun Nov 20 16:19:29 2022 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out Sun Nov 20 16:20:06 2022 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing Sun Nov 20 16:20:13 2022 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC frami

1
S
VIP
4 months ago
C
The Many
ChucksteelesrThe Many
asked in SB6183

lights not working

JUST purchased and activated a 6183. Neither the power light (top) or the internet (bottom) lights up on  the front. HOWEVER, when looking at the side panel, I can see the lights ARE on, just not be displaying on the front.And yes, everything is working fine, but a fundamental feature not working on day one doesn't inspire confidence on this critical piece of HW.Anyone else have or seen this issue?

1
plemans
Survivors
4 months ago
B
The Many
BlooLakeThe Many
asked in SB6183

Arris SB6183 modem - cannot access local UI

For some reason I cannot access the Arris SB6183 modem UI at local IP 192.168.100.1 or 192.168.0.1 . When I connect to the modem ethernet to PC directly I get an error saying no IP assigned. I'm not sure what is expected of a modem when it comes to DHCP, but something is acting weird. Any suggestions welcome.

1
plemans
Survivors
4 months ago
J
The Many
jbboyThe Many
asked in SB6183

SURFboard modem lights flashing

After a power outage the modem is flashing. All the lights are just like vibrating and nothing happens when attempting to restart it. Any help is appreciated

1
N
VIP
5 months ago
P
The Certified
pasha19The Certified
asked in SB6183

SB6183 IPv6 Dual Stack

Is there anything that must be  done to configure this modem to support IPv6 dual stack on an opnsense router?  My internet service provider is wowway residential, if that matters.  If so; can you point me in the direction of the instructions. Thanks

7
P
The Certified
5 months ago
K
The Many
kttutenThe Many
asked in SB6183

How do I change password for SB6183

How do I change password for SB6183? 

1
S
VIP
5 months ago
A
The Many
Aaron.21The Many
asked in SB6183

WPS on SB6183

I have a SB6183 router. How do I disable wps on the router? 

1
plemans
Survivors
5 months ago
H
The Many
HumormeThe Many
asked in SB6183

Carrier Locked SB6183

Hello, so I had purchased a SB6183 a few years ago, and had it working with my carrier which is optimum/altice at my old location. I moved and transferred my service to my new residence, but when I tried to use my original modem I had purchased, I was getting an error preventing me from using the modem. I called optimum/altice and they explained to me that for some reason the Mac address on my modem is still associated with my previous location and they couldn't fix it right there and there and would escalate it to another divisions. I haven't heard anything from there on the matter, but before I reach back out to them, is there any alternatives or fixes that I could do on my own, since the modem is mine and shouldn't be locked out because I moved. Thank you.

1
plemans
Survivors
5 months ago
B
The Many
bugmenotThe Many
asked in SB6183

SB6183 stats and firmwares

Cox support has been trying to shirk their responsibility for configuring and diagnosing internet problems in an attempt to bludgeon us users into renting their scammy integrated modem/router.  What firmware versions should we expect to see loaded on the SB6183 and what are normal ranges for the upstream power and downstream SNR stats?Can anyone advise on the age/compatibility on firmware version: D30CM-OSPREY-2.4.0.3-GA-00-NOSH  Does anything stand out as deficient for these connection stats? I should add that the problem being experienced is frequent upstream packet loss and poor performance on upstream (typically between 10-50% of quoted capacity).

1
S
VIP
7 months ago
B
The Many
bugmenotThe Many
asked in SB6183

where did my thread go

I typed up a detailed problem yesterday and posted it here, where did you hide it?

1
plemans
Survivors
7 months ago
M
The Many
MAILMANThe Many
asked in SB6183

Arris SurfBoard SB6183 and Spectrum Internet

 I was speaking to Spectrum, my ISP,  about how they had the wrong modem listed for me in my account.  In the process of getting it corrected their technical people said my modem was not capable of the 400  Mbps plan I was paying for. The box for the SB6183 modem states it is capable of 686 Mbps down load speed.  The OOKLA speed test while I was communicating with them is showing that I am getting a download speed of 440 Mbs from my home to Portland, ME.  The test from their own website gave me  the same identical download speed from my home to their Spectrum location in Syracuse, NY>I am clearly getting the download speed that I am paying for and more.  Their technical people are saying I should not be getting that type of speed with this modem and that it is only capable of 300 Mbps and they are not budging from that stance. I have been using an ARRIS SB6183 Cable modem for the last three years.  I bought and own the modem which was on their approved modem list for both 400 Mbps p

4
S
VIP
7 months ago
D
The Many
DirEnGreyThe Many
asked in SB6183

SB6183

Hello I have a question, does the SB6183 have WiFi? 

3
plemans
Survivors
8 months ago
J
The Many
jrmacccdThe Many
asked in SB6183

Top and bottom lights

New SB6183 with Xfinity wi-fi. After instal, and several resstarts by me and Comcast, the top and bottom lights are white, not green. The system restarts on its own periodically, sometimes repeatedly. Can you tell me if the lights are a concern?

5
J
The Many
8 months ago
nhraj700
The Many
nhraj700The Many
asked in SB6183

Replaced Arris Modem and SW Download Failure

First off, sorry for the length of this post. I posted the question below on the Charter Spectrum Community a couple of days ago and two different Spectrum employees responded. At the bottom is Charter Spectrum’s response that I contact Arris. Hoping someone can help with the error messages.Question to Charter Spectrum Community. Last Wednesday August 24, I replaced our outdated Arris SB6141 with a Arris SB6183. Our service has went from 100 Mbps to 200 Mbps over the last 4 months. The old SB6141 handled that upgrade fine. But then the announcement from Spectrum stating our service got 50% faster by an immediate 300 Mbps upgrade. The old "unsupported" SB6141 did not handle that, hence the upgrade of our modem to the Spectrum supported SB6183. This modem was also recommended by a Charter Spectrum technician last June. I used the activate[dot]Spectrum[dot]net page and all was successful. We now have 330 Mbps speeds.My question is that on the Friday after our upgrade we are repeatedly see

5
nhraj700
The Many
8 months ago
TechRep
Button Mashers
TechRepButton Mashers
asked in SB6183

HELP! could not FR my SB6183

I need help! I’m moving to a new home and my mom gave me her old modem but I do not see a reset button on this modem, I used to have one ARRIS device that had that button on the back but I do not find any buttons on this modem, please help!!!

2
Where the Wild Pings Are
Cable Modem Commandos
11 months ago
Terms & ConditionsCookie settings