G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 248 Topics
  • 718 Replies

248 Topics

R
The Many
rpdesjardinsThe Many
asked in G36

I cannot login to the admin portal

I have used 5 different browsers and confirmed that the admin password is correct but continue to get the message “Please Login First!”.  Does anyone know of a fix or work around ?

3
R
The Many
1 year ago
P
The Many
pclm28The Many
asked in G36

G36 2.5GB port and other 1GB Port

Will the G36 allow the 2.5GB port to be connected to a PC and one of the four 1.0GB ports connected to a mesh system, switch, etc.?   On older Arris modems such as the S33 you cannot use the 2.5GB port and the 1.0GB port simultaneously.  Is the G36 different since it has 4 1.0GB ports. 

6
plemans
Legends
1 year ago
C
The Many
corequattuorThe Many
asked in G36

Screen Mirroring Roku

When my Roku TV is connected to WiFi I can screen mirrior my iPhone. If I connect it via LAN (preferred) it does not work. Had the same problem with POE devices in the house. They would not connect without rebooting which forced me to go on wifi. Tried to play with some firewall settings but unsure what could be causing this. Xfinity Gig internet. Thanks for the help.

1
S
VIP
1 year ago
J
The Many
Julie FalsettiThe Many
asked in G36

Telnet

Ever since I installed my Arris G36, my telnet connection drops after about 10 minutes. Is there any setting I should change to prevent this?Thanks.

2
J
The Many
1 year ago
S
The Many
saurabh50411The Many
asked in G36

internet dropping multiple times Arris G36 modem

I try to contact customer service but I am not getting any help from them and the device is still under warranty. Multiple times I have to reboot the modem then the Wi-Fi single comes back and I am tier to robot every time 

10
plemans
Legends
1 year ago
D
The Many
DavidDyckThe Many
asked in G36

Firmware Update on G36

What is the latest firmware for the Surfboard G36I read the documentation, and it said my provider would have software updates, but Xfinity customer service said that they would come from Arris.If I have the latest software already - then the question is moot, otherwise - how do I ensure that I have the latest security fixes, etc

9
Ernest
The Many
1 year ago
jacknife1956
The Many
jacknife1956The Many
asked in G36

Opening a port for my voip service

I am having problem with my voip that drops calls after a few minutes of conversation.  My service provider, magicJack, asked me to open my 5060 and 5070 on my G36 to improve the quality of the voip service.  Can anybody tell me if I can do it myself with the modem admin tool or does it have to be Comcast that can open these ports for me?   I own my modem.

1
S
VIP
1 year ago
R
The Many
RM_of_SMThe Many
asked in G36

What is the current firmware version for the G36?

Could someone please tell me what the current firmware version is for the Surfboard G36? Mine is running 01.04.028.01.01.NCS, and I think it may be outdated.For example, whenever I connect to its Web Manager, it displays the message, “The version of Mozilla Firefox you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 63.0.3.” I am using the current version of Firefox, 109.0.1, and though I’m not much of a math whiz, I do believe that 109 is greater than 63.Also, please, I understand that my service provider is responsible for performing the firmware update procedure and that I cannot procure the firmware and update it myself. I just want to know if my G36 is running the latest version.Thanks much.

1
S
VIP
1 year ago
T
The Many
tonykernsThe Many
asked in G36

Lutron Bridge and Apple HomeKit

I was having issues with my G36 allowing my Lutron Bridge to communicate with Apple HomeKit. Lutron engineers came back with: “we have observed that the Arris Surfboard G36 unit seems to block/filter vital traffic used by Apple/Homekit. More specifically, this traffic is referred to as Bonjour. It seems like the G36 router blocks this traffic which translate to the Lutron app being unable to talk through Bonjour with Homekit.” Does anyone have a work around or suggestion?

0
T
The Many
1 year ago
E
The Many
ETEThe Many
asked in G36

Hookup G 36 to HP 8620 PRINTER

Can’t get HP 8620 printer to hookup to Wi-Fi with a G 36 router modem 

3
E
The Many
1 year ago
I
The Certified
ii fredThe Certified
asked in G36

G36 and Xfinity -- every 2-3 days

Just upgraded to G36 from a SB6141about a week agoEverything seems to be working fine (450M down/10M up) for a few days (2-3 days) and then all connectivity slows down…  Sometimes I will see 25M d/10M u other times it will be < 0 Down.Slowness is on both wired and wireless devices.  Using my android phone to connect to the Surfboard app does not work (maybe i have to wait for more than 5 minutes for it to load) and I have to use a hardwired desktop to connect to the admin interface.  If I restart the G36 (through the admin interface), everything works fine again, full speed.  At times I thought it was the DHCP lease, 1d x 2.5 = 2.5 days, but I have no proof, yet. Thought i’d ask here instead of Xfinity since this seems to be G36 specific.  Hoping someone else has a fix for this. Details: BOOT Version:CGR2.86C.635901.R.2007141716Core Version 0.0.0.0Download Version:01.04.028.01.01.NCSFirewall - default MediumSystem uptime (22h)WAN IPV4 - DHCP lease 13h (currently)WAN IPV6 - DHCP 13h

19
I
The Certified
1 year ago
J
The Many
jmcompton28The Many
asked in G36

qr code for set up

Trying to set up G36. When I scan QR code, it says no usable data found

1
P
Button Mashers
1 year ago
N
The Many
nsh000The Many
asked in G36

G36 intermittent

New G36, Xfinity is provider. System FREQUENTLY is "available, no internet". Xfinity feed seems robust.My laptop is attached via ethernet cable. From command line I can ping & get all packets sent & received. From Surfboard web site, ping shows all packets dropped. Help! 

5
N
The Many
1 year ago
3
The Many
3004RainbowThe Many
asked in G36

Arris Surfboard G36 AX3000

Every couple of days, internet drops or is super slow and I have to unplug/replug my modem.  What is up with that?

2
plemans
Legends
1 year ago
S
The Many
srosvoldThe Many
asked in G36

G36 and Xfinity problems

I have Xfinity and recently bought a G36 modem. It is sluggish, and sometimes the internet stops altogether. Some days I have to power it down 2 or 3 times just to get decent internet speed. Is ther a fix, or is this just a lemon?

2
S
The Many
1 year ago
L
The Many
LESLIEThe Many
asked in G36

g36 stop working reboot same problem.

is it broken and do i need to toss it and get a new one if so which Modem is recommended. Never had to restart my old SB5101 or the SB6121

1
plemans
Legends
1 year ago
M
The Many
MontanaMikeThe Many
posted in G36

Connecting Surfboard G36 to TiVo Roamio

Connecting Surfboard G36 to TiVo Roamio unblock TiVo port (get port number from your TiVo)  use medium security (High Security blocks the ethernet port on TiVo) Both of these steps are done using the Cable Modem Manager. I hope this can help someone

1
S
VIP
1 year ago
T
The Many
TWiyrickThe Many
asked in G36

Connectivity

I upgraded my modem/wireless router to the Artis G36 and my older Microsoft Surface Pro and my older Echo Show will not connect…Any ideas?Thanks!

2
T
The Many
1 year ago
A
The Many
another_simpletonThe Many
asked in G36

Cannot use Nord VPN with G36

I’ve been using Nord VPN on 3 devices (with an old Arris modem and Apple Airport Extreme) for over a year with no issues. Then I moved to a new location and Comcast said they don’t support my old Arris modem so bought the G36. The 3 devices using Nord VPN will work for a few minutes then suddenly nothing will load. There are no problems with the 4+ other devices that don’t use the VPN. I turned off the VPN and the devices have worked fine for the past few days. I then discovered that Nord VPN discontinued PPTP support in 2018:https://nordvpn.com/blog/l2tp-pptp-protocol-update/ Arris support had me insure the PPTP checkbox in my gateway settings was checked. Someone called me back and said PPTP is the only VPN protocol. They’ve told me to contact Nord VPN. That’s it. I can’t be the only Nord VPN customer who bought an Arris gateway. Anyone figured out the trick? I regret buying this Arris product.

2
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Wi-Fi Warriors
1 year ago
D
The Many
dwager236The Many
asked in G36

path traversal vulnerability for g36 router

Does the g36 cable router with wifi have the path traversal vulnerability? if so what are the risks? if so when will there be an update to fix this?

1
S
Wi-Fi Warriors
1 year ago
X
The Many
XL450The Many
asked in G36

What kind of security attacks can ARRIS Surfboard G36 handle? What are the compatible cable modem providers?

Dear Sir or Madam: What kind of security features does the ARRIS Surfboard G36 have? Does the ARRIS Surfboard G36 able to fight against all kinds of Internet attacks which include malware attacks, phishing attacks, password attacks, man-in-the-middle attacks, sql injection attacks, denial-of-service attacks, insider threats, cryptojacking, zero-day exploits, and watering hole attacks? Can it prevent router hackers from stealing information about the ARRIS Surfboard G36 when they use third party apps to look up this device information so they can break into the WiFi network provided by the ARRIS Surfboard G36 device? Which are major U.S. cable providers that compatible with the ARRIS Surfboard G36? Please reply back very soon. Thank you very much for your time and support.

1
S
VIP
1 year ago
H
The Many
HelpEF3
asked in G36

wifi is connected but no internet

I have reset.the router, disconnected and reconnected the coax cable that goes direct from the box to the wall, and the router appears to work. Several devices find it but then they all say "no internet". I tried resetting up the Surfboard app - which I uninstalled after set-up but that is even having issues.

1
S
VIP
1 year ago
N
The Many
NjflawlessThe Many
asked in G36

wifi usage

How do you check the amount of wifi used monthly through the modem? I don’t want to check through the my provider. Also, is it possible to disconnect or pause devices on WiFi through the app or is an update coming for that?

3
plemans
Legends
1 year ago
S
The Many
Scarecrow57The Many
asked in G36

Getting Alert Please Login First! when attempting to access the modem

When trying to login to the modem I am getting an Alert Window with the message “Please Login First!”This happens when using the correct password.   An incorrect password gives the message of Invalid Credentials.

1
S
VIP
1 year ago
J
The Many
jh95sThe Many
asked in G36

HP 8022 wont connect to g36 via wifi

I just got a new printer (HP 8022) I couldn't get it to connect to the G36. Everything else connects to it just fine. I decided to try another WIFI modem/router, so I bought a G34. After many hours of frustration I got it to connect thru WIFI on the G34. So I decided to reconnected the G36 and try it again. I have done basically the same things I did with the G34 and nothing. The printer shows up as a network as HP setup, but the printer its self will not see the WIFI network. I am not a expert of any kind but I have manually added the mac address for the printer, I have tried turning off the firewalls, I have changed the security modes, WPS and WIFI direct and still nothing. I have no problem with the printer when hooked up via ethernet cable? I cant figure it out. On the side note I no longer have the G34 So I really need this one to work.Any advice will be useful 

5
G
The Many
1 year ago
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