G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 245 Topics
  • 712 Replies

245 Topics

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The Many
eobergThe Many
asked in G36

WebGUI Login Credentials Doesn't Show in App

I’m trying to login to the web GUI but in the app it doesn’t show the credentials. I shows the this screeAny idea how I can get the credentials?I’m also having a problem where devices stop connecting to 5G until rebooting the Gateway.Thanks in advance.Eric

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Wi-Fi Warriors
10 months ago
D
The Many
DeityZeroThe Many
asked in G36

G36 connectivity issues overnight after recent Xfinity network line upgrades

Good evening, I’m trying to get to the bottom of whether or not Xfinity did something to the lines in my area as part of a recent “network enhancement” that is now causing the Arris CMTS to put my modem via a profile config update on bad channels multiple times a week overnight the last couple weeks. When this occurs, I wake up to it and the download speed is virtually non existent. It isn’t until I power cycle the device and it puts it back on presumably fine/clear channels that everything returns to normal.As far as timeline, the CMTS wasn’t making these dynamic profile update changes to these presumably bad channels until after Xfinity did “network enhancement” line work back on 4/10 and follow up work on 4/14. Almost immediately after the 4/14 work, that night is when I started seeing the issues with my modem the next morning on 4/15. Since then, the CMTS has been putting me on bad channels 4 times now, overnight, between 1AM and 7AM EST, most recently last night. It’s happened on

1
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VIP
10 months ago
J
The Many
johnnyKThe Many
asked in G36

Intermittent connection issue with G36

Xinfinity indicated that my G36 has an issue with communicating with the G36. The following is there input: We’ve noticed intermittent connectivity issues with your internetservice and have identified the cause to be a defect with yourArris Surfboard G36 internet modem + router. Arris is workingon a software update that should fix the problem. Because theupdate may not be available for several months, we have takensteps in the interim to improve your connection and provideyou with the best possible experience. These proactive measuresshould resolve your intermittent connectivity issues and provideyou with fast speeds, but your modem may not achieve the full speedsincluded in your Xfinity Internet package until the Arris softwareupdate is deployed. If the above is correct when will there be a update and how do I update my G36? It seems every few days (2-3) I have to restart the G36 to obtain the expected through put of my Xinfinity account.

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Wi-Fi Warriors
10 months ago
S
The Many
SurfboardSurferThe Many
asked in G36

Expanding Wi-Fi coverage of 2 G36 Gateways

Have a G36 running our network. I have several concrete block walls that inhibit the signal from reaching my backyard. Can I simply run a giant ethernet cable from my home G36 (Router 1 “R1”) to my outside, air conditioned shed where another G36 (Router 2 “R2”) would reside? Is that the simplest way to expand my outside wifi coverage? R2 would be near a window in the shed that in theory could reach the entirety of my backyard.I’ve asked around and no one seems to have answer for this problem otherwise… TIA

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Wi-Fi Warriors
10 months ago
E
The Many
erwinrThe Many
asked in G36

Bitdefender and Arris G36

I use Bitdefender and recently upgraded to an Arris G36 wifi modem.Bitdefender HATES my modem, declaring it unsafe.Any recommendations on making them get along better?

1
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VIP
10 months ago
E
The Many
ErekoseThe Many
asked in G36

Unable to log into G36 admin

I am unable to log into the G36.  The documentation shows “Enter new password”, but the screen does not display the same information that “ANA” brings up.  The login shows EMAIL and PASSWORD, but I have not yet entered an email nor created a password and have never utilized nor have access to the Home Network Wizard

1
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VIP
10 months ago
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The Many
rsknutsonThe Many
asked in G36

Trying to Understand the ARRIS G36 Event Log IDs

When reading the event logs for the Arris Gateway G36 what is the event ID for a system reboot or stop/restart?  I just want to better understand when or how often my gateway is restarted whether if I initiate the restart myself or if my ISP initiated it. 

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R
The Many
10 months ago
Ebojager
The Certified
EbojagerThe Certified
asked in G36

G36 and Xfinity Event Logs - DHCPv6 - Missing Required Option 24 [Critical]

So, I might have solved some of my incompatibility with the Xfinity network by turning off the SIP option in the Advanced > ALG Settings, but I still get the once a day or so disconnect but only drops for a short time then recovers. I noticed a lot of these entries in the Event Log that may or may not be associated with the drops:DHCPv6 - Missing Required Option 24 05/23/2023 04:25:43 PM CriticalDHCPv6 - Missing Required Option 82 05/23/2023 04:09:19 PM CriticalI’m curious how critical those are and if changing my iPv6 settings could help?I noticed a checkbox for “Enable Stateful (DHCP Server)” which is checked. Im curious if maybe I should run with it unchecked but not sure what that would do???  I would appreciate any comments on the subject, thank you!

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Surfboard Sux
The Many
11 months ago
E
The Certified
emanonThe Certified
asked in G36

Why can't I sign into a non-broadcasting 5GHz?

Is there a situation where signing into a non-broadcasting 5Ghz G36 is not possible? I have my 5GHz access not broadcasting.  However, choosing “Other” Wifi in MacOS Ventura and entering the 5GHz SSID information and obtaining a connection has never been a problem until lately.  Lately, I have to set the 5GHz to broadcast to sign in.  If I revert back to non-broadcast, I then can't sign in. Any insight will be appreciated.  

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The Certified
11 months ago
C
The Many
Comuser997The Many
asked in G36

internet stability issues

I have xfinity, i pay for gigabit speeds 1gig download,50 upload, i run two xbox consoles on it for my household both are hard wired running off a arris g36, ive looked into singal streath for up and downstreams and when i check they appear to be within the ranges thays recommended from forum posts i dont know what to do

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plemans
Legends
11 months ago
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The Many
RichardMcNeilG36The Many
asked in G36

Dropped connection

I have the G36 and just bought it a few months ago for my xfininity internet service and have had dropped internet for what seems like day 1. The other day, I upgraded my ethernet cables and coax cable thinking that would fix the issue. I have a internet plan that gives me 1000 mbps of download, 20 mbps up. I know I future proofed myself with this model so what I have is plenty. The only thing left to do was call Xfinity. I spoke to a rep who ran a test on my cable modem/router and said my modem received no issues getting the internet and that I needed to reach out to Arris for a firmware update. Is there anything else I can do first before giving support a call?

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Ebojager
The Certified
11 months ago
D
The Many
DreamingVoidThe Many
asked in G36

G36 loses primary home password weekly.

About once a week, my G36 resets the Primary Home wifi password to a 12 digit number.The admin, secondary home, and guest passwords, as well as all other settings do not change. Only the Primary Home wifi password changes.What could be causing this and/or what can I do to help track down the culprit?

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VIP
11 months ago
B
The Many
BspktubeThe Many
asked in G36

wifi connected but not loading anything

Hi, I have the g36 Arris gateway, I upgraded from a Netgear nighthawk and only did so because our speeds where dropping when we had 4 or more people gaming at once via Ethernet and we where also paying Xfinity for 1gbps and the nighthawk was only capable of 600 mbs. So long story short we upgraded a few weeks ago everything was great for about 4 days and than randomly the wifi through the whole house would just drop but upon further investigation our devices are still connected to the wifi network but it's just not loading anything it doesn't even say "connected but can't connect to internet" like it usually does. For reference the wired Ethernet connections still work fine. The only fix that's worked is to power cycle the gateway which fixes it but after a day or two it happens again. Not a huge issue but extremely annoying seeing as we don't have great service where we live and wifi calling is pretty important for work and family emergencies. I'm thinking about just going back to the

1
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VIP
11 months ago
Ebojager
The Certified
EbojagerThe Certified
asked in G36

G36 drops connection every 24 hours or so on Xfinity.

I have a 800GB plan with Xfinity but using the 2.5GB port. could this cause Xfinity to drop my connection? The modem never comes back online until I reboot it manually. I tried Windows Trouble Shooting and ipconfig /renew  etc to see if I could get it back online without a reboot but nope. Im guessing with all the others having the same issue, its faulty firmware being pushed from Xfinity ???How do I report this so a Surfboard technician can look into this issue before I end up just going with a different brand? Could changing anything in the LAN Ethernet Ports help. they are all set to Auto Configuration.

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Ebojager
The Certified
11 months ago
E
The Certified
emanonThe Certified
asked in G36

Does G36 support remote access?

Does G36 support remote access? If so, where do you I configuree it?

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Wi-Fi Warriors
11 months ago
M
The Many
mpsanThe Many
asked in G36

Browsers Unsupported

When I browse to the admin page in Chrome I get the following message  The version of Chrome you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 70.0.3538.110.You may proceed with an unsupported version, but you might experience issues using the pages. My chrome is Version 108.0.5359.99 When I try Firefox I get this message The version of Mozilla Firefox you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 63.0.3.You may proceed with an unsupported version, but you might experience issues using the pages. My Firefox version is 108.0.1 Both of these are well beyond the minimum required version, why is it telling me this?

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Wi-Fi Warriors
11 months ago
B
The Many
bobboThe Many
asked in G36

G34 and/or G36 support MU-MIMO?

Anybody know if either of these support MU-MIMO? If not do any of the Surfboards?  Thanks 

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B
The Many
11 months ago
E
The Certified
emanonThe Certified
asked in G36

How can I ensure G36 always has the same WAN IP forever?

Am I correct in assuming that my G36 assigns the WAN IP? I think my G36 changed the WAN IP when I reset to factory defaults.  Is there a way to keep the same WAN IP? If I edit and manually enter the WAN IP will it work?  I have other devices on the network that are dependent on the WAN IP. So, I want it to stay the same.

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C
The Certified
11 months ago
K
The Many
KhymeraThe Many
asked in G36

Was my router hacked?

Yesterday morning, I found my devices logged out of my G36 gateway and my Amazon Echo informed me that the password had been changed.  I unplugged the  gateway and went to work; it remains unplugged.  I don’t know what to do next. Was I hacked?  Is it safe to plug the router back in?

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K
The Many
11 months ago
4
The Many
45_ACPThe Many
asked in G36

Can the G36 support a mesh network?

Can the G36 act a “node” in a mesh network?  If possible, I’d like buy one or more mesh nodes to extend the G36’s WiFI range.

1
TechRep
Cable Modem Commandos
1 year ago
J
The Many
juniors83fordThe Many
asked in G36

g36 parental controls cant login gui or app

so i turned on parental controls on my phone bc someone didnt want to go to bed and now my g36 wont reach or load the login web gui or the app. i turned it back off using my laptop bc it was the only way to access the settings. surprised it actually loaded it. hope i dont have to reset my router its a pima typing in all the keywords and websites to keep the certain ones off unwanted sites. what went wrong..? ive done this before and have had no issues. ive tried power cycling my phone and router for 10 minutes cleared history and cookies. when i got the laptop to login i made sure the settings are turned off. so i should be able to browse freely like a new installation but it still wont load the web gui on my phone. can someone chime in and help a fella figure this out. much thanks in advance!

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J
The Many
1 year ago
E
The Certified
emanonThe Certified
asked in G36

How do I backup my configuration settings for G36?

I have searched everywhere in the configuration settings (192.168.0.1) and don’t see where I can backup the configuration settings to use later in case I have to restore to factory settings.  I then could quickly restore my settings.

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The Certified
1 year ago
E
The Certified
emanonThe Certified
asked in G36

Bridge ethernet port on the G36

I see the G36 has the option to bridge any of the ethernet ports. Does selecting one of the ports to bridge place the entire G36 in bridge mode? Or is it possible to bridge only one port?

2
E
The Certified
1 year ago
C
The Many
CazdaincThe Many
asked in G36

connecting printer to router

My HP OfficeJet, pro 8600 is having trouble connecting to my new arris router. The printer says to check if MAC address filtering is enabled I don’t remember setting that up all of my more modern devices have no trouble connecting to the router. Can I get some help in connecting the printer to my new router?

1
TechRep
Cable Modem Commandos
1 year ago
S
The Many
selbachmThe Many
asked in G36

Scheduled reboot

Is it possible to schedule a periodic reboot of a G36?

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The Many
1 year ago
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