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G36

G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

245 Topics
711 Replies

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245 Topics

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LaMairj91The Many

asked in G36

why isn't my new wifi name and password updating? G36

After this storm my wifi name and password reset. It will not let me change it back. I need this fixed.

7 months ago

dwccfpThe Many

asked in G36

ios app will not let me connect to the G36

7 months ago

Michael J TimpanaroThe Many

asked in G36

Surfboard Wi-Fi Cable Modem change wifi credentials G-36

How can I change the password that came with the product?

7 months ago

ksnookskThe Certified

asked in G36

G36 same issues ISP Sparklight

It's obviously an Arris problem at this point. Wifi works 5 minutes then drops here on Sparklight as well. Beyond frustrating. Anyone recommend a different manufacturer wifi modem? I'm over Arris. LAN connections never drop FYI.

7 months ago

jd11184The Many

asked in G36

Where is the G34 / G36 Firmware Update?

It’s obvious that version 01.04.028.01.01.NCS of the G34/G36 firmware has bugs / flaws that is causing major issues with connectivity. As paying customers (for a device close to $300) we have reported this issue over and over again. This is not specific to Comcast/Xfinity as these connectivity issues also occur with Spectrum as the service provider. Tell us, your paying customers, what is going on with this buggy firmware and when you will provide a fix? What is the estimated time for an updated firmware? Is it already available? How do customers get this updated firmware or assure our cable service providers like Xfinity and Spectrum have been provided the new version to push out to customers. Please provide answers and remediate your flawed product. A good or even “standard” quality product shouldn’t have to be manually power cycled every 1-2 days. Why are you not providing answers?-Very Unsatisfied Customer

8 months ago

lmdecker366The Many

asked in G36

WiFi Constantly Goes Down - Arris G36

We purchased our Arris G36 in May, it worked great for a couple weeks and then our wifi began to drop once in awhile. Now our wifi on the Arris G36 constantly goes down, multiple times per day. The wired connection through the Arris G36 is uninterrupted when the wifi goes down. We have tried changing the wifi channel and then set it to automatic. We have reset the router to factory settings. We’ve run the diagnostic tools and checked the error logs, both show nothing. We use Ooma as our phone provider and it is plugged directly into the router and is not affected when the wifi goes down. It’s become so frustrating we’re ready to get rid of our Arris G36.

8 months ago

McYouThe Many

asked in G36

slowoneThe Many

asked in G36

Unable to access the Synology Media Server

hi so i just recently changed my router to a arris g36 and my synology media server seems to not be able to show on my network and i cant seem to find any settings to allow it through i also have tried with my wd cloud and nothing

8 months ago

rbleisteinThe Certified

asked in G36

RMA form for G36 Arris Modem

Now that my G36 Arris Modem has been rendered useless by Xfinity’s recent upgrade to 10G in my area i would like to return this modem that does not work and get a refund. I can not find a place on the SurfBoard website that lets you initiate a return process. Could someon please provide a link to initiate an RMA and/or a number that i can call?

8 months ago

Cheryl KingThe Many

asked in G36

Problem setting up Wireless Printer

I have an Arris Surfboard G36. I have it set up and the Internet is working fine...no problems with setting it up. What I'm having trouble with is setting up my printer on the router/wifi. The message I get is MAC address filtering is enabled on my wireless router. I get a 2 solutions: 1) I should disable the MAC filtering to my router but I don't know how to disable it. 2) if I keep MAC address enabled, I must first add the MAC address of my printer to the list of permitted devices on my router before continuing to set up my printer wireless. I have the MAC address from my printer but I don't know how to add it to the list of permitted devices on my router. So I don't know how to do either of the solutions....any help to resolve this issue would be appreciated.

8 months ago

ScottMac10The Many

asked in G36

Surfboard G36 signal problem

My new G36 literally will not broadcast a signal (2.4G or 5G) across the room. I can only get a wifi signal on a device if I am standing next to the router.

8 months ago

NeumannericThe Many

asked in G36

old ipad wifi from surfboard ax3000

Can someone help me as my old iPad will not connect to this new Wi-Fi cable modem.I am dumb with technology, but was able to get my computer, phone, and Roku TV connected to the network, but not my old iPad. Thanks.

9 months ago

jerrysurfyThe Many

asked in G36

G36/Xfinity/Eero Issues/App Issue

Hi Everyone, I have 800 mbs Xfinity internet, a G36 connected into the eero mesh. It has never really worked well and I have read about eero and g36 issues. I am trying to login to the router to change the settings over to bridge mode, however, the credentials the app displays dont actually work on the web login. Is there any way to avoid the factory reset? And If i factory reset do I need to call Xfinity again or will that part still work? Lastly, will bridge mode even help haha?

9 months ago

wkmiecikThe Many

asked in G36

AX3000 G36

I can connect my computer and phones however I cannot connect my printer. What do I need to do?

9 months ago

drmckinneyThe Many

asked in G36

No internet connection.

I have cox for internet provider. We have had signal drops by the dozen and they recommended we replace our modem and router which i did with the G36. Still no luck. Cox sent out a tech who found a problem with their feeder line. Today they replaced that cable.and tried the reset No connection. I have unplugged and plugged the G36 and tried the reset switch multiple times. I get a green flashing light that changes to a blue flashing light. Never goes solid. Cox does a reboot from their end and it is unsuccessful. Modem is not connecting to their network. Have double and triple checked the SN and the Mac address and all seems good. I am at a total loss as to what to do next..

9 months ago

wood.viThe Many

asked in G36

G36 + W121 recommendations

I have an existing Arris G36. I’d like to extend the WiFi. There is a “Mesh” menu on the G36. Is the W121 mesh a good choice? If so, what’s the best configuration? Should the G36 try to act as a node on the W121 network, or should it disable its own WiFi and be connected via cable to the first W121 node? Is the W121 a peer-to-peer system, or is one designated the controller?

9 months ago

emanonThe Certified

asked in G36

MAC Filtering stops working and screen won't populate...why?

MAC filtering screen will not populate. After I have successfully set this feature up, a few days later the screen wont populate and the settings no longer work. The screen stays stuck at “This may take several minutes...” I have to restore default gateway and set it up again only for the screen to eventually not populate and stop working! Rinse and Repeat! Why is this happening?

9 months ago

Johnnymost23The Many

asked in G36

Solid Amber on G36.

I have a Solid Amber light on my G36. I have Recycled the Power from unplugging and tried the Reset button. I cant seem to get a Internet connection. We had some recent storms where the Power could have possibly surged the Router. Is there a possible fix for this?

9 months ago

tpallotThe Many

asked in G36

G36- Wi-Fi 2.4 ghz internet connection cuts off all the time, 5 ghz is stable

I am very frustrated because we have a strong wifi signal for both 2.4 and 5 ghz networks, yet only the 5 ghz network maintains an internet connection. On my phone it will have internet for a minute or less. I have changed channels and nothing works. Please help.

9 months ago

grkediaThe Many

asked in G36

Intermittent connection on wifi

i have a surfboard G36 modem router and my tv is connected to internet via Wi-Fi and every few days wi-fi connection drops

9 months ago

JVBuchananThe Many

asked in G36

Ethernet ports lights goes dark and intermittent issue

I recently bought a G36 router, and it has been performing well. However, a couple times a week, the ethernet ports on the back go dark, and the devices connected to them drop off the network. I know it is the gateway and not the devices, because all the devices will simultaneously drop off. Power cycling the gateway temporary solves the problem, but it inevitably returns. I have tried a factory reset, but to no avail. Its pretty frustrating, as ethernet is supposed to be more reliable than WiFi, but that seems not to be the case.

9 months ago

rlburtrawThe Many

asked in G36

g36 wont factory reset, solid orange light

Got home from night away, solid orange light. Attempted multiple resets, light remains solid orange. Did 30-30-30, checked with Xfinity etc.

10 months ago

doctahbyrdThe Many

asked in G36

Computer cannot find home wifi in available network G36

My home wifi shows up in all my electronic devices available network EXCEPT for my Windows 10 HP computer. My neighbors wifi shows in my available network. I have done the troubleshooting reset suggested by various youtube personalities but it did not fix the problem. My internet provider has sent signal to the device several times and still nothing. I use the computer for work so this is very inconvenient. Any suggestions to fix the issue is appreciated.

10 months ago

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