G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 248 Topics
  • 717 Replies

248 Topics

E
The Certified
emanonThe Certified
asked in G36

Bridge ethernet port on the G36

I see the G36 has the option to bridge any of the ethernet ports. Does selecting one of the ports to bridge place the entire G36 in bridge mode? Or is it possible to bridge only one port?

2
E
The Certified
1 year ago
C
The Many
CazdaincThe Many
asked in G36

connecting printer to router

My HP OfficeJet, pro 8600 is having trouble connecting to my new arris router. The printer says to check if MAC address filtering is enabled I don’t remember setting that up all of my more modern devices have no trouble connecting to the router. Can I get some help in connecting the printer to my new router?

1
TechRep
Cable Modem Commandos
1 year ago
S
The Many
selbachmThe Many
asked in G36

Scheduled reboot

Is it possible to schedule a periodic reboot of a G36?

7
S
The Many
1 year ago
O
The Many
OTJThe Many
asked in G36

ethernet working, wifi wont G36

I'm pretty tech savvy but I can't seem to solve it. Modem is powered, internet coming in, neither of those seem to be the issue. The ethernet cables are working, anything connected to them has internet. But the wifi won't allow any connection. They, the 2.5 and 5, both appear under default names, passwords established in surfboard app won't work. Every time I go into the app they appear under default names, then I expand settings and the name that I assigned to them appears then disappears once I collapse it. I have reset the modem by unplugging it from both ends a few times, using the reset button, even using the app. Nothing is working. My phone can connect to the wifi but there's no internet. My security cams and other devices won't even recognize the default names or accept the passwords

6
B
The Many
1 year ago
J
The Many
JWilliamsThe Many
asked in G36

WOW keeps dropping

WOW tech said all is well on WOW’s end.  He said it was a bad modem or possibly a bad device on the receiving end of one of the signals.  How do I confirm I have a bad Arris G36 before I buy a new one?The Arris has been dropping signal with no flashing lights on the back of the unit where the cables plug in.  I have to reboot to get it restarted.  Seems like it will keep signal for a while, then off it goes.  The front light was solid blue with zero lights on for the individual cables being plugged in.  I bought the unit new from Amazon in January of 2022.Thanks…Jeff 

1
S
VIP
1 year ago
R
The Many
rsknutsonThe Many
asked in G36

ARRIS G36 Loses Internet Connection Every Few Weeks

When I travel for extended periods 5-6 weeks, my ARRIS Gateway G36 loses internet connection preventing me from connecting to my wireless security camera. Therefore, I ’m looking for a reliable method to restart it daily when away from home. I believe a simple restart of the gateway will clear/fix this issue.

1
plemans
Legends
1 year ago
A
The Many
adamlevin22The Many
asked in G36

How can I change gateway username from admin to email address?

How can I change gateway username from admin to email address? Thanks,Adam 

2
A
The Many
1 year ago
M
The Certified
mifterThe Certified
asked in G36

Arris G36, Samsung TV keeps dropping signal

I have a brand new G36 and an old Samsung UN49MU7000FXZA 4K UHD Smart TV (2017 Model). The TV sees the Wi-Fi 6 signal and connects, then randomly drops the signal every few days when it's turned OFF. (Never loses it when it's on.) I turn the TV on, and it has no Internet. To fix, I have to reset the TV network settings and find the network again. Not a signal strength issue--router is next to the TV.Another slightly newer Samsung TV (newer model version) seems fine.Thanks   

2
M
The Certified
1 year ago
A
The Many
aerm60The Many
asked in G36

Return G36 defective

I have a G36 that doesn’t connect properly is still in Warranty i want return it and receive a refund to buy another modem, how can i obtain a RMA? 

3
D
The Many
1 year ago
B
The Certified
billdaviesThe Certified
asked in G36

Which Apps Do I Need?

I am replacing Optimum-rented Docsis modem with a G36 and a W6U extender for WiFi 6E. I see multiple Arris Apps, all getting terrible reviews, but primarily would like to know which app or apps I need to set up these devices. 

1
plemans
Legends
1 year ago
S
The Many
snesbitt1972The Many
asked in G36

Canon MP5700 series printer can't connect to G36

I’ve been going nuts trying to figure out a solution. I got the G36 and tried to pair my Canon MG5700 series printer to wifi using every way I could. Even still, the printer isn’t visible on the wifi network. What am I doing wrong? Could it be that the printer is obsolete? It’s 6 years old.

1
S
VIP
1 year ago
I
The Many
ianragThe Many
asked in G36

G36 under warranty needs to be exchanged for different model

I work from home and rely heavily on my ability to access the internet reliably.  I recently switched from my rental Modem/Receiver from Spectrum to your G36 and maintaining a wifi connection has been spotty at best.  Since I am under warranty I need to return this device in exchange for another model with similar capabilities.  I’ve gone through all the community posts here for input and it seems that Arris SURFboard support will do just about anything, including ignore posts, to avoid a return or exchange.  The Live Chat and even the Support Phone number are either down or hidden.   Says a lot about the product and the company behind it.  I hope that this will not be the case here.  I look forward to hearing from support as soon as possible.

1
TechRep
Cable Modem Commandos
1 year ago
B
The Many
bobp9999The Many
asked in G36

Cannot Login with Password on G36

I’m having the same issue with a G36, using correct password won’t let me login, hope you find the issue. Not wanting to reset the modem to factory defaults. Looks like it still has some of the settings i had setup, wireless is still working, but the port forwarding is gone and the iPhone app won’t let me add it back. And even when it was letting me into it, it was SO SLOW, hard to believe this it commercial software, seems more like a very early beta….

1
S
VIP
1 year ago
M
The Many
Mleav20297The Many
asked in G36

Setting up VPN on a G36 modem

Does anyone know how to set up a G36 model with VPN on Surfshark vendor? 

1
plemans
Legends
1 year ago
J
The Many
jymotion
asked in G36

Devices connected to 2.5G port through unmanaged switch lose internet after going to Sleep

I have a TP-Link TL-SG105-M2 unmanaged 2.5G switch connected to the 2.5G port of the Arris G36. Devices connected to the switch can access the internet just fine until they go to sleep. Upon waking up, the device will say it’s connected to a local network, but not the internet. Unplugging & replugging the switch resolves this.When a device is connected directly to the 2.5G port (no switch), it has no issues When the switch is connected to one of the Gigabit ports, it has no issues (besides the lower bandwidth) After setting my device to never fall asleep, it has maintained a connection for daysI’m using relatively new, short CAT6 cables for all scenarios. I believe the G36 is on factory defaults besides network name and password.

1
J
The Many
1 year ago
T
The Many
tmj327The Many
asked in G36

G36 drops internet every 30 minutes while streaming videos

New G36- streaming Hulu and video dropped 3 times, internet completely gone. Had to do a hard reset by unplugging modem twice. Then the third time I used to reset button. What is going on- spent over $300 for this piece of junk for it to be doing this? According to Xfinity the internet is fine. 

4
T
The Many
1 year ago
J
The Many
jeremyparks84The Many
asked in G36

G36 Reverted to factory wifi settings

I’ve had the G36 for about a month. Overnight the wifi networks and passwords reverted to the factory default without me doing anything. The admin log in did not revert to factory default. Has anyone experienced this before?

1
S
VIP
1 year ago
M
The Certified
mifterThe Certified
asked in G36

G36 - no wifi on old toshiba laptop

I have an old Toshiba with this chip:https://www.intel.com/content/www/us/en/products/sku/75439/intel-dual-band-wirelessac-7260/specifications.html It runs dual band and 802.11ac as you can see.I can't see the WiFi on the laptop: neither band shows up. I tried turning on secondary network and tried ALL encryption types and both bands, including Open access. No signal ever seen by laptop. I see them all on other devices, and no issues connecting. I see numerous other wifi networks in the area on the laptop and can connect no problem to other ones that are encrypted. Is this a compatibility problem that I don't understand?Arris chat has not yet been helpful.Thanks in advance.

11
plemans
Legends
1 year ago
I
The Certified
ii fredThe Certified
asked in G36

G36 and Xfinity -- every 2-3 days - Still an issue

I guess my previous question/conversation was closedso I’ll reopen another one with more input (i am getting DMs from people asking me if this solved, it isn’t). Does any official person from Arris actually follows the messages or is this just the community? this was a reply to someone who DM’d me: I have NOT found a resolution to this.  I want it to work, especially since I'm past the return date. I have not reset to factory yet, because a simple reset/reboot of the router seems to fix it.  I had one stretch where it went 13 days without needing a reboot, but since that time it's back to reboot every 2-4 days.  I'm not a network engineer, but I still feel that this is an Arris issue, not Xfinity.  The G36 should be able to autocorrect itself, due to poor line conditions but doesn't.  Obviously I have no proof other than, when my system needs a reboot, I can sometimes get into the GUI and validate that the signal strengths are within limits (according to their documentation which is a

14
A
The Many
1 year ago
A
The Many
Alan RovnerThe Many
asked in G36

G36 shuts off inactive Ethernet Ports

I have recently upgraded an 8 year old cable modem to an Arris G36.  This has resulted in greatly increased download speeds which is great.  But I have an issue I can’t resolve.  I have many wired Ethernet devices on my home network.  When these devices have been inactive for some time, maybe a few hours or overnight, they report as no longer connected to the Internet.It’s like the G36 has shut down those ports to save power.  If I unplug then re-plug in the Ethernet cable, the connection is properly restored.  But this isn’t a long term solution.Is there a setting somewhere to leave the Ethernet ports always on?Thank you,Alan RovnerVancouver, Wash.

2
A
The Many
1 year ago
D
The Many
dgpg13The Many
asked in G36

Where to find default password in g36

I’m self installing my surfboard G36 for the first time. My WiFi network is asking for my password. I don’t know what that is. Can someone suggest where to find it?

2
B
The Many
1 year ago
R
The Many
rishi211The Many
asked in G36

G36 issue - admin management interface issues, dropped connections, iot devices cannot connect

I tried to replace my S33 with a G36, wasted hours of my life to eventually rip out the G36.   Once it’s added to the mix, speeds are great both from wired and wireless.   The challenges are as follows:once it’s configured in the network, the management interface is basically useless, can’t connect or take 10-15mins to get to login page. if I get connected, anything I click on takes so long it comes back and says disconnected from gateway so I have to start again, more time wasted finally Once I connected and it held connection for a little bit, tried to setup a static ip for one host, the internet drops across wired/wireless regardless of browser used, they are all unsupported i tried online support and called support, the support level is less than ideal and do not get what the challenge is.   I have tried support both call in and chat multiple times, could not get resolved.  I have two options, get the device rma’ed, hopefully it’s just a bad device or toss it in the garbage.  Based

1
R
The Many
1 year ago
J
The Many
Jyounger6The Many
asked in G36

Add MAC address to permitted devices list

How would I add my printer MAC address to the list of permitted devices for the SurfBoard G36?

2
J
The Many
1 year ago
E
The Many
erpostThe Many
asked in G36

Login Error: Incorrect parameter values: Email Address

Hello, I set up my Arris G36 in the iOS app.  I had to supply an email address and I used an address with a plus sign (+) in it.  The app accepted the email with no problem.  However, the app is limited and I would like to log into the web UI to configure things.  Unfortunately, when I try to log in with my email and the password supplied in the app, I get the error: Incorrect parameter values: Email Address I have also supplied a screenshot below.  What are my options to fix this issue?  Can I change the email address in the Surfboard app somehow?  Please help as this is a frustrating bug I have run into.  The app should have caught this if it was going to be a problem. Thanks for any help you can offer,  

1
S
VIP
1 year ago
J
The Many
JszurleyThe Many
asked in G36

Compatible wifi extenders

I recently purchased the Arris Surfboard G36 modem and router. Are there any compable wifi extenders? The wifi connection is not best. I have had connectivity issues and would like to use a wifi extender to hopefully improve my wifi. 

1
plemans
Legends
1 year ago
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