G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 240 Topics
  • 696 Replies

240 Topics

J
The Many
jbflakeThe Many
asked in G36

surfboard G3

Can anybody tell me if the surfboard G36 is compatible with optimum internet

1
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VIP
2 hours ago
R
The Many
Rbyrd66The Many
asked in G36

Unable to sign into guest network and can't connect with blink camera on G36

I signed into my guest network and now I'm unable to get out of it and back to the normal network (not guest). Every time I try to sign into the not guest network it's saying wrong password, which is not wrong. This all came about from me struggling to connect my blink camera system, which failed miserably. 

1
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VIP
8 hours ago
G
The Many
GGGThe Many
asked in G36

G36 - Intermittent internet connection

I purchased the combo through Amazon. As soon as the window closed to return (1 month), it started dropping connections. After 6 service provider visits and nothing was resolved because the modem router would work and as soon as the tech would leave, it started dropping connections. Sparklight cannot update firmware and Arris won't. This is the only item that I have purchased from Amazon that is absolute junk and not cheap. NO ONE will address this issue.

2
G
The Many
1 day ago
S
The Many
SWHThe Many
asked in G36

G36 firmware update issue

I just brought a G36, now being told I need a firmware update to 1.05I see a lot of frustration out there about this.Xfinity tells me they do not do it. Not true I know.Where do I go from here?Bottom line for me should I just return the g36?Sorry if this is old news. I should have done better checking before buying it.

4
C
The Many
1 day ago
J
The Many
JandM ModemThe Many
asked in G36

Zoom or Teams Meetings on hardwired connection - G36.

We have a ARRIS G36 modem, with a 1 TB home coaxial connected  Xfinity link going to it. During every conference call, I either lose the connection, freeze up, or have generally bad connection. The modem is 1 year old, I am directly connected to it via Cat5E cable, there are 3 other devices connected wirelessly, what could be the issue???

3
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VIP
3 days ago
M
The Many
mtrotskyThe Many
asked in G36

INCOMPATIBLE with Xfinity/Comcast - G36

$300 for a top of the line Arris G36 and they won’t stand by it.  Comcast technician out for two hours and says that G36 and G34 won’t work and are incompatible with their network.  Hours on the phone/chat with Arris and the best they can do is send me another G36 in two or more weeks. That won’t help! Comcast told me to buy a Motorola modem or rent theirs. They see continuing incompatibility problems with G34 and G36.  I’m frustrated and caught in the middle.  I have other options on modem, but not on service in my area.  Arris took my $300 and ran.

1
M
The Many
10 days ago
N
The Many
NTLESQThe Many
asked in G36

how to set up G36 - No internet

Trying to set up g36 but can't get connected to the Internet. Previously I was using a separate modem and router.

1
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VIP
11 days ago
T
The Many
tommyGThe Many
asked in G36

Has any Surfboard G36 owner received from Comcast (or from the manufacturer) any guidance on firmware upgrade

I just installed a G36 modem on my Comcast ISP (setting it in Bridge mode).  After the fact I discover that many others have had connectivity issues with this modem, with the finger pointed at the firmware. And the finger pointing solution seems directed away from Arris toward the ISP. My firmware is what came installed when I bought the unit late last year : 01.04.288.01.01.NCSDoes anyone have newer firmware than that? And how bad are the connectivity problems?   

3
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VIP
15 days ago
C
The Many
CwperryThe Many
asked in G36

Intermittent WIFI Connection on G36

Why is it hard to keep a instant, constant wifi connection?

1
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VIP
16 days ago
C
The Many
CwperryThe Many
asked in G36

slow wifi and how to change name of wifi and password on G36

Hi purchase an Arris G36 yesterday.  We are having difficulties with internet connection and I want to change the name of our WiFi and the password.

1
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VIP
16 days ago
K
The Many
Kenglin24The Many
asked in G36

Comcast sent email saying issue with G36 modem

 I have had issues with the G36 for a few weeks now and have had to reset the modem every two days because internet drops.  I just got this email from Comcast saying Arris is the problem. Comcast claims it will take Arris months to fix the issue… is that true? Here’s the email below I was sent from Comcast ” We’ve noticed intermittent connectivity issues with your internet service and have identified the cause to be a defect with your Arris Surfboard G36 internet modem + router. Arris is working on a software update that should fix the problem. Because the update may not be available for several months, we have taken steps in the interim to improve your connection and provide you with the best possible experience. These proactive measures should resolve your intermittent connectivity issues and provide you with fast speeds, but your modem may not achieve the full speeds included in your Xfinity Internet package until the Arris software update is deployed.No action is required at this t

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M
The Many
21 days ago
H
The Many
hgmarvelThe Many
asked in G36

G36 with arris max WC4T

Can the Max WC4T be used as an extender?

1
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VIP
22 days ago
B
The Certified
billdaviesThe Certified
asked in G36

All Lights Flashing on G36

My wife sent a short video of the G36 at our cabin.  Every light on the device is flashing in tandem.WiFi and upstream internet works;  phone has no dial tone.Anyone seen this?https://www.dropbox.com/scl/fi/jlxywudsmwcdw41eske0m/IMG_1933.mov?rlkey=5r0uhlv4c0yvbl9zgqlldz9cq&dl=0 

3
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VIP
23 days ago
L
The Many
Larry GThe Many
asked in G36

G36 WiFi 5Ghz Channel Speed Slower than 2.4GHz

I’d welcome any insight as to what may cause the 5GHz WiFi signal on the G36 to regularly provide slower (19, 27, 35 40, 65mbps, etc.) network speed than the 2.4GHz (72mbps). 2 Coax cable connected devices meet network speed service levels (Network is WOW, Service Level is 300/20.) Only two devices connected to 5GHz channel (1 Android phone, 1 Tp-Link Mesh WiFi Extender.) Other factors for consideration:Both frequencies are using non-congested channels in my area (they are the only signal on their respective channels according to the WiFi Spectrum analyzer.) Bandwidth selection set to Manual: 2.4Ghz is 20/40; 5GHz is20/40/80 Default settings for MU-MIMO enabled; DFS disabled Distance from the modem/router does not change these results (10 inches up to 50 feet.) Rebooting the modem/router does not change these results.I’m unsure of any other potential signal interference to consider. I’m unsure if this issue is a product Warranty Issue. I did achieve 433mbps speeds when I first install

3
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VIP
26 days ago
J
The Many
jimmya57The Many
asked in G36

Iphone drops call after 10-15 minutes on SURFboard DOCSIS® 3.1 FW.IPv6 FORWARD drop

I had an Iphone 12 and now Iphone 15. When I have long phone calls lasting 10-30 minutes, eventually my calls get disconnected. Spectrum, my ISP, says it is the SURFboard DOCSIS® 3.1 . I believe it is Spectrum service. I attached logs   

3
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VIP
1 month ago
T
The Many
tdozierThe Many
asked in G36

5Ghz not connecting on air printer - G36.

I just got the G36 wifi modem and am trying to connect everything.  My laptop used to recognize the 5 GHz wifi but every time I open up my laptop I have to reconnect and it no longer shows this option so not sure what to do!  My printer only recognizes the 2.4 GHz or guest but does that mean anything on the 5GHz can’t print from this air printer?  I’m sorry if these are dumb questions but my phone and tablet no longer find the printer and they are on the 5 GHz!  Appreciate any info!  This has been quite frustrating!

5
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VIP
1 month ago
P
The Many
PabmarcThe Many
asked in G36

Arris Model G36 - Extender

Dear Arris Community I have an Arris G36 and want to find out what the best WiFi extender is for this model Paul 

5
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VIP
1 month ago
M
The Many
Mike862The Many
asked in G36

I'm trying to activate the modem, can't find password on G36

I can't get the password for the g36.mondem

1
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VIP
1 month ago
T
The Many
timothy munsonThe Many
asked in G36

Registrations of my G36

I’ve tried to register my new modem -rouder with no success . G36. I did the scan qr code part and when i get to the part where you put in the letters and numbers  it fails to accept any . 

1
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VIP
1 month ago
M
The Many
MelbearThe Many
asked in G36

how to change wifi password - G36

I’m trying to change my password for the wifi 

1
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VIP
1 month ago
H
The Many
HecticWhispersThe Many
asked in G36

Disable IPv6 on G36?

Can I disable IPv6 on my G36 to allow only IPv4? Does this require a separate router by using bridge mode?  My ISP can’t disable it for me. 

11
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VIP
1 month ago
D
The Many
DesmondThe Many
asked in G36

I have a SurfBoard AX3000 G36 connected to Cox cable. WiFi is good but only 1mpbs down and 5mbps up

I have a SurfBoard AX3000 G36 connected to Cox cable. WiFi is good but only 1mpbs down and 5mbps up. I have had Cox activate and they can see nothing wrong with the cable connection but they are unable to communicate with the AX 3000. Showing solid blue LED after flashing blue and flashing green. But now solid blue and still no speed. Previous modem on the same connection was giving me more than 50mpbs symetrical.

1
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VIP
2 months ago
L
The Many
Larry GThe Many
asked in G36

MTU setting for G36

Can the MTU setting be accessed and modified on Model G36? If yes, where in the menu can the MTU setting be located? Thank you.

2
L
The Many
2 months ago
B
The Many
BismarkCThe Many
asked in G36

G36- Slow/intermittent internet connection

I have a new G36 with spectrum as service provider : I recently spoke to spectrum for the reason of slow speeds and continually intermittent connection. I have 1000 mbps and 6 month ago I had spectrum come to my house run a new line inside and out side . Can I get a solution for this I dint find any other way to contact you for service and spectrum blame the issue on my modem . Thank you 

1
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VIP
2 months ago
F
The Many
From Parts UnknownThe Many
asked in G36

No Lights On Front Panel-G36

This morning my wireless connections were working but I had no ethernet hardwire connections.  When I checked the router, none of the Front Panels lights were illuminated.  I logged into my router and checked Gateway>Hardware>Front Panel and Lighting Mode was set at Normal.  No firmware updates were reported to be installed.  I contacted my ISP to check my connection which was at full speed.  I proceeded with a Gateway Restart which re-established my ethernet Hardwire connection, then performed a Factory Reset and Unplugged the Router for 1 minute.  None of these procedures restored the Front Panel Lights to illuminate. Is there a new Firmware Update that I can download and install?  I currently don’t have the link to Arris Firmware Updates and need that link to see if this will solve my issue.

1
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VIP
2 months ago
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