G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 240 Topics
  • 701 Replies

240 Topics

P
The Many
ptbietzThe Many
asked in G36

new setup cant connect via browser

up and runningneed to set this thing up. i can only connect via phone appcan not connect via wired web browser. asks for email and password from appand it doesn’t let me login Invalid Login Credentials!TIP: Use the email address you provided in the SURFboard® App. Nopes

4
plemans
Legends
1 year ago
T
The Many
TimnCindys wifiThe Many
posted in G36

G36 discovery and linking issues

Hello I purchased the gateway G36 approximately 10 days ago. When attempting to link my Sony  bravia tv it says cannot find also it will not link with my up with my Wyze smart plugs and my Wyze v2 cameras 

2
plemans
Legends
1 year ago
E
The Many
esblairThe Many
asked in G36

blank Captcha

I’m trying to set up my new G36 modem and keep getting stuck at the security check page as the Captcha is blank  I go into 192.168.100.1 and the captcha is blank there as well  suggestions?  

2
S
VIP
1 year ago
L
The Many
LynnewithneThe Many
asked in G36

Can't connect my HP Officejet 4630 with my G36

Let me start with - I’m basically computer challenged, however I did manage to set up my G36 using the tools provided.  Now I’m trying to set up my ancient HP Officejet 4630 and have spent about 2 hours so far.  It will not connect.  I printed the troubleshooting page and it indicated that “MAC address filtering may be enabled on your wireless router, which can prevent your HP printer from connecting...during setup.”.  I went in to the Surfboard website and manually entered the MAC address (under custom) for the printer and clicked enable.  Still no luck.  I’m hesitant to try clicking or changing anything else until I get someone with knowledge that can walk me through it.  Thanks!

1
S
VIP
1 year ago
X
The Certified
xXPUNISHERXxThe Certified
asked in G36

Arris G36 Modem/Router Cast to Device Issue

I just upgraded my old SBG modem/router to the new G36 dual band modem/router. I had no issues setting up connections. My desktop is connected by cable, and all my other devices are connected by wifi, but win10 on my desktop can no longer see the devices on my wifi network like it did on my old modem such as my T.V. , so I cannot cast videos and such to my T.V. I have reset router, checked all settings, checked file sharing settings in win10, but win10 still does not see devices on wifi network. Anyone have an idea what is wrong?

6
X
The Certified
1 year ago
R
The Certified
rbleisteinThe Certified
asked in G36

G36 2.5gb port will not connect through a switch

I am trying to expand the single 2.5gb port on my G36 modem and not having any luck getting it connected to any devices when going through a multi-gigabyte switch.  I first tried the TP-Link switch (TL-SG105-M2) which has five 2.5gb ports, and that did not work so i shipped it back and ordered the QNAP switch (QSW-2104-2S) and that did not connect either.  It’s very basic troubleshooting, when any device is connected to the G36 2.5gb port directly there are no issues. But if i connect the G36 2.5gb port to switch and then try to connect devices to that, they do not connect.  Also, the 1gb ports on the G36 do not have an issue connecting to any devices eitherdirectly or through the switch.  The connectivity issue only occurs with the G36 2.5gb port going through a multi-gb switch, such as the two i mentioned above.Anyone else able to connect the G36 2.5gb port to a switch with 2.5gb ports, successfully?QNAP has been great trying to help me troubleshoot but attempts to get Arris support

4
R
The Certified
1 year ago
N
The Certified
noahj1323The Certified
asked in G36

I have gigabit internet but my ethernet download speed is slow.

So I have Xfinity’s 1.2 gigabit internet plan and instead of leasing their gateway, I bought the Arris G36. When testing the speed of my internet on ethernet I get around 500 Mbps which doesn’t make sense. I had the same plan at my old house with the Xfinity gateway modem and got 900 Mbps. Now when I am downloading a simple 5GB file it takes 2 hours to download. It isn’t my Lan cable because I have brand new cables. Would anybody know what my problem is.

7
S
VIP
1 year ago
A
The Many
Ac313The Many
asked in G36

G36 5gig slower than 2.4

I just setup my G36 and was experiencing slow 5ghz connections on my phone. I did a speed test and it was barely registering. The 2.4 was smoking fast. I power cycled with same results. Any ideas why tne slow/dropping 5ghz? 

4
plemans
Legends
1 year ago
F
The Many
FrostyPoliciaThe Many
asked in G36

Gigabit internet but upload speed is slow

I recently got the G36 because Xfinity router WiFi was cutting out intermittently. I set it up, and over ethernet my download speed is 620 Mbps.  which isn’t the best but I’m okay with that. However, my upload speed is only 5 Mbps, when I should be getting between 30 - 40 Mbps.Is there anything that I can do to improve my upload speed? 

5
plemans
Legends
1 year ago
B
The Many
BarticusKastorianusThe Many
asked in G36

G36 2.4GHz mode

I recently had a problem start with one of my Roku devices dropping the wifi connection.  A user on their community forum said this problem can occur if the router was connecting using 802.11 g/n instead of 802.11 b/g/n.Does anyone know if the G36 is configured to use 802.11 b/g/n on the 2.4GHz band?

4
B
The Many
1 year ago
A
The Many
AVO-KenThe Many
asked in G36

G36 - Add additional Wifi Router

How do I add a second Wifi Router to my existing G36 Modem/Router. I have a large house. I upgraded my modem to the Arris G36. My prior modem did not have wifi so I have my old Asus Wifi router that I am trying to connect but when I connect to it it says I do not have internet access. I tried adjusting the Firewall but that has not made a difference. Do I connect the modem to my LAN or WAN ports of the second Wifi router. Do I need to change any settings? ThanksKen

1
plemans
Legends
1 year ago
R
The Many
RedheartThe Many
posted in G36

Not off to a good start with ghe G36 Modem

I attempted to register the SN of my new G36 today online, I made several attempts and got a message that the SN from the box and the device don’t match the product.  I called their help line and the man said that he will register the device.  I have had this modem for about 2 weeks and the wifi in the house is fine but I also have 3 ethernet connections in different rooms that have worked flawlessly with my TIVOs since I moved into this house almost 9 years ago.  Now, the ethernet connections are not working.  The modem did not come with setup instructions and I’m not sure which I should have plugged into the 2.5GB port on the modem, should I have the wifi or the ethernet that come from the wall?  I would love to get my ethernet ports working again.  This has been a horrible transition to the new modem.  Arris says the G36 is the top of the line, my opinion, it’s a pain in the neck!

2
R
The Many
1 year ago
T
The Many
TechNoviceThe Many
asked in G36

G36-VPN Client???

Does the G36 have VPN client mode?I want all my traffic routed through a VPN installed on the G36 instead of setting it up on each device I use, is this possible? If not, are there any suggestions for accomplishing my goal? Thanks in advance.

1
JDub1025
Cable Modem Commandos
1 year ago
S
Cable Modem Commandos
Siuu1994Cable Modem Commandos
asked in G36

Which is the main difference in between G36 and G34?

Hello Community, I just recently purchase a G36, because i like to have the lastest hardware available from Arris, when i purchase the G36, i do notice that were another device called G34 that is basically identical, which is the main differences in between these two G-s devices? 

1
S
Wi-Fi Warriors
1 year ago
mAX SURF
The Certified
mAX SURFThe Certified
asked in G36

Forgot password for G36

I’ve forgotten the password for G36. I’m trying to log into the modem’s settings page to change the settings. Can someone help?

1
C
Button Mashers
1 year ago
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