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G34

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

258 Topics
645 Replies

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258 Topics

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Zimphra7The Many

asked in G34

Can no longer login to surfboard router G34

First off. I get this: Next I get this: When I click OK. It just brings me back to the screen shot above in a negative feedback loop that I can’t get out of. This is using my PC. I also tried using on my Android device and get the same messages and negative feedback loop. This needs stop. Why does Chrome redirect my request to an https? Why have the Director of IT with Arris not been effectively able to have his/ her teams create an effective work - a - round for Arris customers? Please help me understand what I need to do to correct this so I can access my router.Thank you.Greg

1 year ago

RickMThe Many

asked in G34

g34 and magic jack voip

I have a magic jack voip device connected to an ethernet port on the G34. Incoming calls often go straight to voicemail. Most calls (incoming or outgoing) will drop if they last more than a few minutes.The Magicjack device works fine on the gateway provided by my ISP, but I prefer to use the G34, if possible. The Magicjack also works fine on my sons network (an Arris modem with netgear router).I tried disabling SIP and forwarding ports 5060,5070, but the problem remained.Perhaps unrelated, but I also get dhcp ipv6 error messages in the event log every 2 minutes.Any suggestions?

1 year ago

LavapopThe Many

asked in G34

G34 no internet connection

Hello I'm having the most difficult time connecting g34 to the internet via Cox. For whatever reason I get stuck on the activation section and at times out error code 503. I have a solid blue Bar on the modem which indicates that the service is there but Internet isn't working.

1 year ago

DoodleMan149The Many

asked in G34

Cannot Finish Setup on G34

I can't create a Surfboard Account to utilize the IP Web Portal to change my wifi credentials. I'm stuck with the default name and password and I would like to change them. I go through the App trying to set it up and I get this error every single time. My ISP has activated the device and my family and I are able to use the Internet through it so that isn't the problem.I am at a loss as to what to do next, things shouldn't be this hard right out of the box.

1 year ago

billhThe Many

asked in G34

Jmp97The Many

asked in G34

whats a good Wifi Extender for G34?

I have the G34 model and I’m looking for a good/best Wi-Fi extender, thank you.

1 year ago

GrimknifeThe Many

asked in G34

Cannot access Admin Portal

Keep getting "Can not get password for admin from backend!" Error when trying to log into G34 admin page. Password and username are correct, and have logged in using them multiple times in the prior weeks without issue. Power-cycling does nothing, restarting router through ISP didn't change anything. Any tips, tricks or helpful insight would be much appreciated.

1 year ago

Eli123The Many

asked in G34

arris G34

I’m looking at buying a ArrisG34 I see it’s compatible with cox cable but was wondering if I can connect it with just my iPad. I have no computer only iPad and iPhone. thanks, Eli

1 year ago

mbhavarajuThe Many

asked in G34

G34 - Intermittent internet connection issues

I bought this following product in Amazon on December 23, 2022. Since I connected this modem, I am using 5g and 2.4G wireless as well as Wired connections.I receive intermittent internet interruptions, Either I lose my internet or I get message on screen you are facing internet issues. Don’t know how to connect it. I verified channel bandwidth that is selected is 2.4 is on 20/40 and 5G is on 20/40/80 and dynamic channel selection disabled.Can any one please help, why I am getting this issue with internet. This is causing serious problems when I am on calls audio is dragged. When I am watching TV I see Connection Problem message very often.Model I bought: ARRIS Surfboard G34 DOCSIS 3.1 Gigabit Cable Modem & Wi-Fi 6 Router (AX3000) | Approved for Comast Xfinity, Cox, Spectrum & More | Four 1 Gbps Ports | 1 Gbps Max Internet Speeds | 2 Year WarrantySoftware Image Name:AR01.04.028.01.01_040121_724.NCS.20.X2

1 year ago

scott1047The Many

asked in G34

Not Able to use to Linksys Wireless N Ethernet Bridge with Dual Band with G34-8905

I am Not Able to use to Linksys Wireless N Ethernet Bridge with Dual Band with G34-8905. At one point it was working, but only intermittently, now It wont work at all. Can anybody help me?

1 year ago

FredThe Many

asked in G34

arris g34 very slow wifi

This is my 2nd of these modem/router. Having same problem as the first one. If I connect with Ethernet cable I get 1000mbps, if I use WiFi I get 55. Same issue I had with the first one that they said was defective. Reset a few times, talked to support which is very frustrating and still nothing. 5G doesn't even show up as a option to connect to but I can connect to 2.4 but only get 54mbps

1 year ago

GldnWonThe Many

asked in G34

G34 - Running Logs & Intermittent Connection

Hello. New to this. I have Xfinity Internet 800 mbps. I bought a G34 Xfinity approved Modem/Router. I am on my second modem/router where I am getting intermittent connectivity issues where the connection just falls of to 1-2mbps or nothing at all many times a day. I have had Xfinity out inspecting signals, taps, etc. and “everything is fine”. Wondering the followingWhat next steps can I take to troubleshoot and mitigate this? Is there a way I can run connection logs that I might interpret or provide Xfinity for troubleshooting?Really appreciate any assistance on this mind bending problem. Thanks!

1 year ago

PaperbagThe Many

asked in G34

Printing requires device to be on 2.4ghz band, does not work on 5ghz band

I have a Brother MFC-L2740DW printer. I used to have a Netgear 6250 router. I was able to wirelessly print from my iPad or Android phone. Both devices were always on the 5ghz band. I recently upgraded my router to an Arris G34, because my Xfinity speed has increased. Now I am unable to wirelessly print, if my iPad or Android phone is on the 5ghz band. I have to switch my mobile device to the 2.4ghz band first in order to print wirelessly. Even though the Brother printer is only on the 2.4ghz band, somehow my old Netgear 6250 router was able to route the information from my mobile device on the 5ghz band to the printer.i am not sure why the newer and better Arris G34 router can’t do this. Is there any way to be on the 5ghz band and wirelessly print?

1 year ago

badnarcThe Many

asked in G34

Arris G34 Modem setup

Just swapped out my old Netgear C7000v2 to a new Arris G34. I have an Optimum 1,000 mbps line (Sadly not fiber optic) that supports both DOCSIS 3.1 and wifi 6. On setup my new Modem light sequence is amber at first, then when trying to connect to the ISP it is flashing blue which means it is looked for a DOCSIS 3.1 connection. It apparently fails to connect so then starts a flashing green light and connects to DOCSIS 3.0 Any ideas on how to get it to connect to DOCSIS 3.1 I’ve tried both resetting and rebooting.

1 year ago

SealTeam7The Many

asked in G34

New Arris Surfboard, Phones keep dropping Wifi, need to reboot a lot

We can’t stay connect to our Arris SURFboard Wi-Fi Cable Modem with our phones. In addition when we do attempt to connect the various phone setting says that the password is wrong. Reboot the cable modem and then after that we can connect. Anyone have any ideas? This is a new installation.

1 year ago

PaperbagThe Many

asked in G34

Single SSID issues

I am unable to turn off Single SSID. I enabled it at first thinking that it might help with a printer issue, but it didn’t, so I’m trying to turn it off to get the separate 2.4ghz and 5ghz SSIDs back. I go into the SURFboard Central app on my Android phone, click the My Network tab, then the Network Management box. I click the plus icon to open up the Main Wi-Fi Network box. The slider for “Enable Single SSID for 2.4G/5G bands” is to the right and green. I click on the slider to disable it, a box pops up warning me that it will disable the device band steering capability. I click OK. A wheel spins on the screen for a second, then nothing. Everything stays the same. I’ve tried this over and over and Single SSID will not turn off.I have a G34 router.

1 year ago

goterrapinThe Many

asked in G34

G34 internet connection

I have G34 since last July and internet connection stopped working multiple times. There is no issue with Comcast both times since I could use my other gateway and it worked fine. The only way I could get to work was to reset to the factory defaults which is cumbersome. It is under warranty, and I want to get a warranty replacement but unable to find steps to get a replacement.

1 year ago

MykellittThe Many

asked in G34

G34 modem

I recently purchased a G34 modem and it has doors communicating with my isp after just 2 months. I am unable to get Arris support for this modem and it has a 2 year warranty to boot! Obviously the warranty is only as good as toilet paper, as it has dissolved very quickly along with any customer support! Thanks Arris for making this decision for me to NEVER purchase another one of your products again, and trust me, when you lose a customer they tell 10 people, when you do right by a customer they tell 1 person, statistical fact. You can probably guess which direction I am taking! Good riddance!

1 year ago

abhishekbafnaThe Many

asked in G34

Not able to connect to Surfboard Central APP

I can connect 192.168.1.0 on my browser and it works good. But not able to connect to Surfboard Central APP on Android, Please guide I cannot use the APP at all now.

1 year ago

iwish4fishThe Many

asked in G34

Return defective modem refund

I bought a new G34 6 months ago and it dies today. My cable provider confirmed it could not see the modem remotely, additionally resetting and power cycling always resulted in a steady light blue light. So i purchased a new modem and it works great. How do I get a refund ? Thanks

1 year ago

davidmarcusThe Many

asked in G34

Chrome Cast says "No devices found"

I just got an Arris SURFboard G34. I have a Google Chromecast and a desktop computer connected to the G34 using Ethernet. Both can access the Internet. However, if I use Chrome to Cast, it says "No devices found". I tried turning off the G34's firewall. Device Discovery is enabled. I also tried enabling Zero Config. If I plug my old ASUS RT-AC55U router into the G34, and plug the computer and Chromecast into the ASUS, then Cast finds the Chromecast and casting works.

1 year ago

Ewalters1018The Many

asked in G34

1st generation ipad wont connect to wifi

i have an old ipad that keeps telling me it cannot connect to the network, rebooted and reset everything

1 year ago

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