G34

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 258 Topics
  • 644 Replies

258 Topics

C
The Many
CATSThe Many
asked in G34

Can't Open the IP Address on the G34

Why can’t I open the IP address ON THE MODEM to change the wifi password????????????????????

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C
The Many
10 months ago
W
The Many
WisefoolThe Many
asked in G34

G34. Can't Log Into Web Portal. App Works...Now. Seems You Get One Or The Other, Not Both.

Can’t log into the web portal at all. I’ve done this over a few times including a factory reset. I’ve had web portal access but the app would never finish the setup with error. The very first setup I had the app working, but never could log into the web portal. After the factory reset I’m in the same situation I was the first time. App now works, web portal once again denies all attempts as incorrrect log in info.

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The Many
10 months ago
A
The Many
ajeffThe Many
asked in G34

Arris G34 Modem Router supports Phone Ethernet adapter

Hi, Does the G34 3.1 Modem/Router work with a phone (landline using Xfinity) with a Phone Ethernet adapter?

1
S
VIP
10 months ago
B
The Many
BasketCase24The Many
posted in G34

Secondary Network - how to make it work and why it's worth the trouble

G34 connected to Cox network in Arizona. I have many (30+) devices connected to wi-fi on router. I’m trying to separate data devices (desktop computer with wifi, iPads and iPhones, printer, Amazon firestick, three security cameras) from other support stuff (pellet cooker, LED lights, electricity monitor, solar panel monitor, etc.). I have put some items on Guest network, and I wanted to try adding some to Secondary network. I enabled 2.4 GHz Secondary network, but it does not access the internet consistently, so it’s not very reliable. What am I doing wrong? Do I need to notify the ISP that the secondary network is being used? (I don’t think so, but I’m stumped). Can I not use the primary and guest AND secondary networks at the same time? I’d like to be able to use the Primary, Secondary and Guest networks to split up the devices, particularly the 2.4GHz devices, because many devices don’t use 5GHz band. So far, I’m not able to use the Secondary network consistently. Looking for any he

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B
The Many
10 months ago
B
The Many
borderlineThe Many
asked in G34

Allow loopback G34 NAT loopback

I host a website on my lan, and have the new arris g34 configured to forward the appropriate port range. However I cannot reach the external site from inside my LAN. Someone suggested that this is due to loopback restrictions on the g34. I can’t find a control point for any setting like that. Is there one? 

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B
The Many
10 months ago
U
The Many
UnAbbdYmadThe Many
asked in G34

Compatible Internet Service Provider supports G34

im looking at the ARRIS Surfboard G34 and i was wonder what providers it supports it name drops a few but im looking to get service from TDS and i was wondering if they are a compatible service provider with this modem / router

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Wi-Fi Warriors
10 months ago
J
The Many
jmiller820The Many
asked in G34

G34 connecting to Mesh Network

Is it possible to use a G34 modem/router to create a mesh network?  I’d like to simply buy a 2nd wifi router, but I’m assuming that if I do that, each router would have to have its own network name, and couldn’t be shared like I understand a mesh network to be.

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Wi-Fi Warriors
10 months ago
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The Many
pray4mojoThe Many
posted in G34

intermittent connection in wired and wireless connection

My first week using my G34 was a nightmare.  Here’s a quick summary of everything we dealt with.Ethernet ports would suddenly go dark on the modem and the wired devices would lose connectivity.  Rebooting the modem was the only “fix”.Wi-Fi would constantly disconnect, show as unavailable, or drop connections.  Fix for ethernet ports going dark and disabling all ports?  I changed the ethernet ports on the modem from 1000MB to 100MB.  Why?  My Roku device was using a port that has a limit of 100MB.  Making this change resolved all the issues.For the Wi-Fi issues, the fix was to move the channels to a lesser used one as my neighborhood is saturated with everyone elses signal.These changes are all done in the app or via the web console:  192.168.0.1 from your home network.Hope this info helps!

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P
The Many
10 months ago
1
The Many
1frustratedladyThe Many
asked in G34

"Cannot connect to your wiress gateway"

The app confirms that I’m connected and then on the log in page it tells me it couldn’t connect to wi-fi. Any ideas?

1
S
VIP
11 months ago
B
The Certified
balenasandwichThe Certified
asked in G34

rebind protection G34

Hello, I’m trying to access a site I host on my local network.I can access it-via DNS on my laptop and phonevia DNS on desktop with Wi-Fivia DNS on desktop on ethernet (with VPN)via IP address on desktopI can’t access it-via DNS on desktop with ethernet with no VPNSo it seems to be a problem with my windows desktop and/or router. At first I thought it was a hairpin routing thing, but since I can access it on my other devices and wi-fi it seemed unlikely.I’ve also checked my network switch, which is a netgear XS708Ev2. There’s something called ‘loop protection’, but again enabling it didn’t seem to solve the issue.It was suggested that it could be something in the router called “rebind protection”. Does the G34 have this feature, and could it be the cause of my problem?

2
B
The Certified
11 months ago
U
The Many
UncleAlThePalThe Many
asked in G34

IOS APP won’t finish connecting

I have G34 all set and running. Now app won’t connect any more. My iPhone app goes all the way to linking to wifi then can’t communicate. Went through this before and support had me factory reset. Don’t want to do all that work again just to make app work correctly.

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U
The Many
11 months ago
A
The Many
awlsewThe Many
asked in G34

G34 - How to disable primary wifi?

How do you disable the primary wifi on a G34?I want to use mine as a modem of course, with a computer hardwired directly to it along with my Google mesh routers.

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A
The Many
11 months ago
T
The Many
tagayoffThe Many
asked in G34

Can I manually setup the Arris model G34 with out using the arris app?

When I try to set it up it automaticly goes to the web to the providers site( xfinity) and I can’t see the internal status of the modem/router. Xfinity can’t seem to find the modem, although I get to their website that wants me to activate it by their app. Which doesn’t seem to work. So if I can see the internal status of the modem I can see the wan status etc. I don’t want reps coming to my house. 

1
Where the Wild Pings Are
Cable Modem Commandos
11 months ago
D
The Many
dvonjrThe Many
asked in G34

AX3000

Can I use a range extender with my new cable modem

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D
The Many
11 months ago
A
Button Mashers
AUserButton Mashers
asked in G34

SURFBoard app never connects despite phone connection after factory reset.

SURFBoard app does not connect to wi-fi after factory reset. It knows what the router and password is and my phone app shows I’m connected. Regardless it says the connection ws not made. It was scanned and I was right next to the router. I’ve tried this a dozen times over the last week and it has never worked.

1
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VIP
11 months ago
B
The Many
BobBobThe Many
asked in G34

G34 blocking Web GUI access

Hi all, I once was able to log into my account, then I did a reset and now I can not login again.  I have tried the admin and password thing, my email I used for initial setup, etc. and nothing works.  The app tells me my email and the password to use, but nothing is allowing me in again….and suggestions? It keeps saying “ Invalid Login Credentials! “

1
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VIP
11 months ago
N
The Many
NHBoomersThe Many
asked in G34

How to add an outdoor wifi plug to a g34

We recently bought a g34 , set it up and it all works great but when we try to add an outdoor wifi outlet the app sees it but it times out. We have successfully added this outlet to another router and it works great we have concluded after trying every which way and getting the same result it may be the router settings-any help is appreciated. The plug is made by Tessan and has 3 outlets so you can plug something in and turn it on and off remotely thru wifi.Outdoor wifi plug 

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The Many
11 months ago
A
Button Mashers
AUserButton Mashers
asked in G34

My G34 has been rebooting itself every few hours.

When it reboots it will say “Please wait while your Wi-Fi is initializing...”. This initialization can take 30 minutes or more. This will happen several times a day. I have resorted to occasionally doing a paper clip reset. Sometimes I cannot do this because I’m in a remote location.

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A
Button Mashers
11 months ago
B
The Many
BhirwinjrThe Many
asked in G34

g34 wont stay online

After setting up my arris g34 and having successful internet connection, the unit stops connecting. Has to be reset to connect again. Have triple checked and internet service is active and cable to unit is good. ISP is Xfinity. Can you help me?

5
V
The Certified
11 months ago
A
Button Mashers
AUserButton Mashers
asked in G34

WPS push-button disabled

This is the most aggravating situation I had yet. I have gotten out of this once but can’t replicate how to fix it. But none of my networks has this. Also, even if the network is disabled it will show this message. There is no WPA3. I have a camera that used to work on this router but stopped communicating. I’ve also done a paper clip reset. 

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A
Button Mashers
11 months ago
C
The Many
Carlos2019The Many
asked in G34

invalid login credentials

Won’t let me login even tho I’m using the correct password and username. From my app

5
C
The Many
11 months ago
D
The Many
davidmarcusThe Many
posted in G34

Follow-up to "Chrome Cast says 'No devices found'"

This is a follow-up toI bought an ASUS RT-AX86U Pro router and put the Arris in bridge mode. The ASUS does not have theproblem that the Arris has. With the Chromecast using the wired Ethernet connection, other devices (both wired and WiFi) can see it.

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D
The Many
11 months ago
L
The Many
LemonaideThe Many
asked in G34

G34 Ethernet download speed slower than wireless download speed.

My ethernet speed seems to be capped at 100 and I can’t change modem to 1000.  I tried but it reverts back when I hit save.  I’m thinking it’s a link problem as speed & Duplex is set on auto negotiation but ethernet staus shows 100.

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L
The Many
1 year ago
D
The Many
DoubleAye616The Many
asked in G34

Device history

I have a G34 modem.  Recently my house was robbed with a lot of items stolen.  Was hoping to find some serial numbers for police tracking and insurance purposes of device that were on the network the last few months.  My ISP cox can’t show the history because of the modem but I’m hoping arris had a similar logging within its Surfboard Central app or the web gui.  Does anyone know if that exists and how I could find it? 

1
S
VIP
1 year ago
J
The Many
JasonallenThe Many
asked in G34

g34 modem

The router is weak. The wifi signal won't reach the bedroom from the living room in a thousand square feet home. The manual claims the router covers 2500 square feet. Is this common or do I have a defective device?

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J
The Many
1 year ago
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