G34

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 257 Topics
  • 642 Replies

257 Topics

R
The Many
rpmohnThe Many
asked in G34

Port Forwarding stops working and can no longer be configured

I’ve been successfully using port forwarding since I setup my G34 around April, 2023. Lately I’ve had to reboot the device every few days because it completely disconnects from the internet on Comcast/Xfinity. This week, after rebooting, the port forwarding no longer worked. The services themselves still work on the internal network, but external port forwarding through the G34 does not. When I attempt to edit a port forwarding service and click SAVE, I get a pop up Alert window saying Operation Failed (screenshot below). When I try to add a new service, as a test, and click SAVE, there is a new entry in the port forwarding list, but all information is gone (screenshot below).I spent hours on the phone with Customer Support yesterday. After several factory resets and reconfiguration, the port forwarding services through the G34 would sometimes work for up to an hour, and then would stop working again and exhibit the same behavior described above and shown below. 

6
R
The Many
6 months ago
A
The Many
AgbalanzeThe Many
asked in G34

wifi username and password custom change for G34 model

I just bought the G34 series and needed to change my  WiFi  username and password. Only the username changed and every time I needed to add a device  my custom password wouldn’t work except the default. It’s very frustrating, please advise.thxmartins  

1
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VIP
6 months ago
L
The Certified
landdog49The Certified
asked in G34

G-3-5931 not working on Optimum 1Gig Gateway 6

I just upgraded to 1Gig on Optimum with Gateway 6. The Arris G34 will not go above the 400 Mbps that it always has. The website shows the G34 works for 1Gig. It will not! Optimum said the G34 was not compatiable. The modem needs to be a Gateway 6. They send me a new  Altice 500g5 Gatgeway 6 and works correctly. 

1
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VIP
6 months ago
R
The Many
Rylan777The Many
asked in G34

Connection error on my IPV4 help. g34

I went through the troubleshooting steps and got an error on IPV4 address no connection.

1
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VIP
6 months ago
L
The Many
LeoWThe Many
asked in G34

New G34 - need access to local web configuration console

Hi,I’m an IT consultant trying to set up a customers Arris Surfboard G34. The admin console also refers to it as SB8200. I’m at home and can’t “Activate” the cable modem to get it on the Internet which is a requirement to using the setup app. So, I want to use the convention local web interface, only I can’t figure out how to get in for the first time.  The included instructions say to use “admin” as the user ID and that the password will be “customized during first time web GUI access” This does not appear to be working.  I've tried using admin/adminadmin/passwordamin/last 8 digits of serial # Nothing lets me in. I have tried using the reset button to reset to factory defaults but it won’t auto configure the password even then the first time I bring up the console on 192.168.0.1. Any help would be appreciated.    

3
L
The Many
6 months ago
P
The Many
paultherrienThe Many
asked in G34

G34 Modem cannot log into 192.168.0.1

I have tried multiple times to log into my new G34 router/modem at 192.168.0.1 and it refuses to allow me to signon with my credentials.I have reset the modem 3 times now and still cannot get in.I have tried also to log in after resetting the modem without using the sufrboard app, but then I have no email address to key in.Tried to follow directions to login as admin - but there is no ‘user name’ field to key into.How do I fix this?  

4
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VIP
6 months ago
L
The Certified
landdog49The Certified
asked in G34

Want Mesh System to work with G34

What is the best mesh system to use with G34? 

4
L
The Certified
6 months ago
G
The Many
GregThe Many
asked in G34

Return G34 Modem

I incorrectly bought a G34 modem from Walmart.  IN realizing the mistake I quickly turned around and went to return the product.  However, Walmart would not take it back and gave me a number to call.  That number just goes to a recording. The box has never been opened.  I have been working on getting a refund for a while now with no success.  How do I get a refund for this brand new product?  Thanks.

1
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VIP
6 months ago
M
The Many
mconsentThe Many
asked in G34

How to Disable DHCP

How do you disable DHCP on the G34? I went in to Gateway > Connection > Local IP Network > IPv4 and unchecked “Enable DHCP Server”, and  in Gateway > Connection > Local IP Network > IPv6 unchecked “Enable DHCP Server”. Am I missing anything? Thanks.

1
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VIP
6 months ago
M
The Many
mconsentThe Many
asked in G34

How To Backup Configuration on G34

Is there a way to backup your configuration on the G34. According to one post on the G36 there isn’t an option for these units. Is this correct?

1
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VIP
6 months ago
G
The Many
Gerald1963_1The Many
asked in G34

g34 stopped connecting to the Internet

I thought it was my modem going out....so I bought the G36 so I can have service! Trying to replace this G-34 is a headache! And now...NOW as I am reading...my G34 is more than likely good...just missing the update... I've lost a lot of money and time over this stupidity!!! And the QR Code keeps coming up as INVALID CODE!! SINCE THEY MOVED AWAY FROM A SIMPLE MAC ADDRESS AND SO FORTH...ITS EVEN MORE CONFUSING...🤦🏿‍♂️🤦🏿‍♂️🤦🏿‍♂️21 DAYS AND COUNTING....no Internet Signal in my house😤😤😤

1
plemans
Legends
6 months ago
R
The Many
runmoejoe2The Many
asked in G34

no power light on G34

Have unit plugged in and connected. However won't power up, is there and on off button, can you assist?

1
plemans
Legends
6 months ago
D
The Many
DmfortugnoThe Many
asked in G34

internet dropping from cable - G34

Hello,my internet is dropping in pockets. I have the attached modem router below. I work from home and constantly see the internet dropping pockets a few times a day. I also have to set up connection for two of my Rokus at least 6 to 7 times a day on this router modem. Could someone please say an answer aside from “check the wires”?  I’m extremely dissatisfied with the same stock responses I’ve seen in threads such as this. My service is optimum and I’m on Long Island  

4
D
The Many
6 months ago
9
The Many
9livesThe Many
asked in G34

Change router name on G34

i tried everything would it be easier just to do a reset

2
plemans
Legends
6 months ago
B
The Many
Bboots44The Many
asked in G34

Unable to connect wifi in G34

Wifi won't connect because of security level.

1
plemans
Legends
6 months ago
J
The Many
jpriceThe Many
asked in G34

Wi-Fi connected without internet on G34

During the night the wifi stopped working. The modem is currently blinking blue. There's only one light on this model. It attempts to connect but says "connected no Internet". 

1
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VIP
6 months ago
M
The Many
marielle314The Many
asked in G34

nor turning on G34

Arris g34 wont turn on

1
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VIP
6 months ago
T
The Many
ToddThe Many
asked in G34

g34 intermittently drops net for 10 seconds but comes back

I have an arris g34 and it drops my internet for about 10 seconds every hour or so. I got a loaner arris dg3450 from my isp and it does not have this issue. 

3
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VIP
7 months ago
J
The Many
Julian_143The Many
asked in G34

G34 firmware update

hello how do i perform the G34 firmware update my ISP said that it failed to go thru and i dont know what to do please help they send me this to show me   

3
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VIP
7 months ago
D
The Many
DarkmystThe Many
asked in G34

Cannot connect with surfboard app G34

I am on a google pixel it states the manager app is no long available for newer versions of android and the surfboard central app will not recognize my password I set up and won’t allow me to enter email address as username.  States it can’t verify or credentials are wrong.  I’ve reset the modem approximately 4 times today alone trying to troubleshoot.  Maybe add the option to enter email instead of username?  I’m not sure what else could be causing it.  

3
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VIP
7 months ago
A
Button Mashers
AUserButton Mashers
asked in G34

G34 will not hard reset

I have a situation where I have had daily connection issues and had to do multiple hard resets. Now the unit will not reset. The way I know is because in the past when I do a 20 second reset the ethernet lights would turn orange. Now they won’t turn orange and will never connect.BTW,  I have an open support ticket on this. I think I have a bad unit and I’m trying to get a replacement but I have to do the support dance. I explained that if the connection light never turns blue, they will never be able to diagnose the issue remotely. Am I correct? 

4
A
Button Mashers
7 months ago
M
The Many
McKee0505The Many
asked in G34

G34 keeps dropping internet

I have a G34 and Cox internet. My internet drops multiple times a day. Any known fixes? I have reset multiple times.

5
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VIP
7 months ago
R
The Many
RAWise13The Many
asked in G34

G34 compatible with Netgear EX7300 mesh extender

Hello all. On my existing network I have the EX7300 extender.  I  upgrading my equipment to an Arris G34 cable modem router combo. I am trying to pair my EX7300 extender. At first it connects, but within minutes I get an error with no internet connection that states the extender cannot connect to my network and I end up in an endless loop of being prompted to setup The extender.  I am still able to access internet directly through the Arris G34 , it just loses connection to the extender. was wondering if anyone is aware of compatibility issues with these product models? Or, any suggestions on how to get around the problem I am having. Thank you in advance for your time and suggestions.

3
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VIP
7 months ago
D
The Many
dbirlewThe Many
asked in G34

Extend range of G34?

Just installed and activated the Arris G34 in my home, in the upstairs bedroom. Cannot get Wi-Fi downstairs in our 1600 sq ft house despite the fact that this product on Amazon claims to cover 2400 sq ft. Do I need to configure this to cover the range or claims to cover? Some trick to it?

1
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VIP
7 months ago
Z
The Many
ZlaxonThe Many
asked in G34

Iphone Mirroring not working with G34

Ive recently switched my modem to the G34 Ive been trying to Mirror my Iphone using Reflector Software which worked on previous Modems ive used but for some reason now switching to this modem The reflector broadcast isnt available. are there some settings i need to change to make this work?

3
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VIP
7 months ago
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