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SB6190

SB6190

DOCSIS 3.0 modem

123 Topics
348 Replies

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123 Topics

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GregSrThe Many

asked in SB6190

Change, settings (especially security)

Even following the instructions exactly, (I bought this year’s ago so there’s no way it’s under warranty, so to get any support at all from the manufacture of this product I have to pay for it, (warranty period x2 years and I’ve had this for almost x4 years), and I’m experiencing the following; I can’t even log on, ) 192.168.100.1), in order to revise the factory settings. Even after “resetting” nothing happens. I’ve tried completely disconnecting everything and allowing it to completely cool so it only warms to room temperature and nothing.

1 year ago

TazierThe Many

asked in SB6190

DannoThe Many

asked in SB6190

arris sb6190 connecting to router

Bought a arri sb6190 and trying to connect to a netgear nighthawk r700 but all I get is connection fail on ny device

1 year ago

Modem_1The Many

asked in SB6190

Arris 6190 Modem

Can my Arris 6190 modem be upgraded to DOCSIS 3.1?

1 year ago

sciencemagicThe Certified

asked in SB6190

Reset button

My Arris SB6190 has a reset button on the back of it. What is it’s purpose and how and when should it be used? Can someone help? Thank you.

1 year ago

sciencemagicThe Certified

asked in SB6190

Modem drops internet connection

I have been having a constant intermittent problem of losing my internet connection. My ISP has been out, twice, and they have found no problem with their service. The one tech said he has seen problems with the Arris Surfboard modems? When I lose the connection, all the lights are still on. 1 green on top and 2 blue in the middle and 1 green on the bottom. The problem comes about every 3-4 days. I can get my internet connection back when the problem arises by rebooting the modem just about all the time. So, why does the internet connection go away in the first place, when all the lights are lite, and why do I have to reboot my modem so often? Certainly would appreciate any help. This problem is annoying and it is not going away.

1 year ago

corvus59The Many

asked in SB6190

Admin Page

When I go to my SB6190 admin page, it does not have a login screen. It opens directly to status. Also, I seem to be missing some more advanced tabs. This admin page looks basic.

1 year ago

LaremanThe Certified

asked in SB6190

SB6190 Signal Levels

Hi folks, I just found Arris’ specifications for SB6190 signal levels here. It says the Downstream Bonded Channels power should be between -15dBmV and +15dBmV. My power levels are at 11.X dBmV to 13.X dBmV. However, in the provided example, it shows -0.1dBmv to +0.2dBmv. So my question is this? Should my downstream power levels be between -0.15dBmV and +0.15dBmV or should it be between -15.0 dBmV and +15.0 dBmV? If it’s NOT the latter, then I should be calling Cox.

1 year ago

mgjk0021The Many

asked in SB6190

SB6190 - Internet drops out with increasing frequency, all lights remain solid

Hello there, can anyone help me interpret my upstream/downstream logs? My internet keeps dropping out with greater and greater frequency it seems. If it’s important, when the internet briefly goes out, the lights on my modem and router remain on/solid. Recently, there are times when it doesn’t connect back automatically and then I have to establish a connection again via my router. I just purchased my router in March of 2021. I received the modem (SB6190) from a friend in 2019 and have had no issues until recently. It looks like the Upstream Bonded Channels are lower than the accepted levels, but I’m not quite sure what that means. I also refreshed the page after 10+ minutes and provided both reports below. For Upstream Bonded Channels on the first report, it shows no readings for channels 1-3. Thanks so much in advance! Startup Procedure Procedure Status Comment Acquire Downstream Channel Locked Connectivity State OK Operational Boot State OK Operational Confi

1 year ago

GafferThe Many

asked in SB6190

SB6190 Sneaky question...

I’ve had a Arris SB6190 paired with a Arris SBR-AC1990P router for about 5 years. Yes, this question is really about the router, but it definitely is triggered by the modem, and I didn’t see another appropriate place to post it.In the last week, I haven’t been able to enter the admin page of the router. I can get to the login page at the default address, but when I hit the “enter” key on the keyboard (after adding username/pass) or click the mouse on the “Login” button, I get the error “Can’t open page because the server dropped the connection”. However, if I remove the the Enet cable on the WAN connection coming from the SB6190, and then access the router, I can login to the router just fine. I can make and save changes. But as one can imagine, it’s a hassle. I’ve tried rebooting (both devices), restoring factory defaults (both devices). The addresses of the two devices are the default addresses, subnet masking is set to the default.Any ideas how to fix?Thanks!

1 year ago

YoanaThe Many

asked in SB6190

hello

I need a username and password to activate my modem.. I don't speak English.. please help

1 year ago

srj19The Many

asked in SB6190

Does the 6190 Surfboard allow user to update firmware?

My 2 year old Surboard 6190 modem has been dropping connections lately and I’ve not been able to return it to stable performance. It’ll be fine for a while and then drop repeatedly for a hour just because.I’ve done the unplug/plugin and the hard reset without improving the stability, the cable provider confirms no service interruptions and the tv which comes through the same line is unaffected.In the past, this type of behavior was a sign that firmware needed update, but I cant even figure out if this product allows or requires firmware update. Nothing is here where it would be expected : https://arris.secure.force.com/consumers/ConsumerProductDetail?p=a0ha000000REMs8AAH#panel4Searching Arris and various online sources finds no clear answer, the possibilities are:The modem requires no updating, it’s automatic The modem requires the user to manually update the firmware The cable company pushes updates to the modem, (but possibly only if they own the equipment, if not it’s unclear what

1 year ago

jmcdermoThe Many

asked in SB6190

Any known Surfboard hacks/attacks?

Are there any known Arris Surfboard attacks that would allow a Surfboard cable modem to be used as a data relay. The reason I ask is that Xfinity is reporting over double the amount of data that my Eero gateway reports. One month it’s 195% and another month it’s 206% and this month it’s 297%. I can’t think of any source of data that Xfinity would see that wouldn’t also be seen by the Eero gateway.

1 year ago

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