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SB6190

SB6190

DOCSIS 3.0 modem

122 Topics
347 Replies

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122 Topics

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tommyb3The Many

asked in SB6190

SB6190 needs to be rebooted daily

My SB6190, connected to Comcast, has worked well for the past couple of years. There were the occasional Comcast outages, of course, but now I am unsure if the problem is Comcast or the modem, since the problem is always cleared up by power cycling the modem. This started about 2 weeks ago, and occurs daily, sometimes twice a day. Below is the event log from today. 10:11 and 16:50 are immediately after the modem is rebooted. Any thoughts on whether I have a hardware or internet provider issue? Thanks in advance!! Tue Jan 02 01:14:51 2024 5 RCS Partial Service;CM-MAC=[removed personal information];CMTS-MAC=[removed personal information];CM-QOS=1.1;CM-VER=3.0; Tue Jan 02 02:51:43 2024 3 No Ranging Response received - T3 time-out;CM-MAC=[removed personal information];CMTS-MAC=[removed personal information];CM-QOS=1.1;CM-VER=3.0; Tue Jan 02 10:11:20 2024 6 TLV-11 - unrecognized OID;CM-MAC=[removed personal information];CMTS-MAC=[removed personal information];CM-QOS=1.1;C

3 months ago

newhaven12The Many

asked in SB6190

no lights working SB6190

SB6190 modem not working. no lights working. Bought new July 2023. It is still under warranty, please replace! thanks

3 months ago

ALVAThe Many

asked in SB6190

IS SB6190 UPLOAD speed affected by a 36.50 dBmV voltage

Is this a modem issue or a provider issue ? POwer for upload bonded channels is approx 36.50 dBmV for all four channels as reported by the Modem home page. Will getting a docis 3.1 modem help or is it just a provider issue. and voltages will also be low for the new modem. Currently I cannot get higher than 12 Mbps upstream

3 months ago

jkowalchukThe Many

asked in SB6190

Use of SB6190 with wifi extender

Totally ignorant about wifi/modems. Can you recommend a good extender for use with my SB6190? Trying to serve a 4500 sq ft house on two levels.

3 months ago

JudahThe Many

asked in SB6190

Slow speed internet on SB6190

I went to Xfinity and after a lot of troubleshooting they said that my surfboard docsis 3.0 cable modem (SB6190) came up as flagged for the reason for why my internet was slow and everything was good on their side. What could be happening with the modem?

4 months ago

Steve WilsonThe Many

asked in SB6190

Unable to activate the modem with ISP, registered with other user - SB6190

Xfinity cannot connect w my surfboard modem. Says it already registered to another customer and I should return it to Arris. Suggestions?

4 months ago

eegleThe Many

asked in SB6190

Arris phone number for support - SB6190

Does Arris have a phone number to contact their support?

4 months ago

DomThe Many

posted in SB6190

Wi-Fi not connected in SB6190

Wi-Fi goes off at night unplug the system plug back in dosent come back

4 months ago

Mike DGThe Certified

asked in SB6190

SB 6190 intermittent internet connection while connecting with SONOS or viewing videos on youtube

I am currently using a 3 yr old SB6190 modem with AC1300 Linksys mesh routers(3). Over the last 8 months, I’ve been experiencing intermittent internet loss lasting from 15 sec to 5 minutes. These occurrences are most notable when streaming music through SONOS or viewing videos on YouTube, and also while on the internet using my iPhone. The modem is DOCSIS 3.0. I talked to xFinity and all is good on their end(according to them). After investigating, I understand that the problem MAY lie in the fact that xFinity has switched to DOCSIS 3.1. Would the switch cause constant internet interruptions? I’m trying to understand whether it’s the modem or the routers that are causing these issues.

4 months ago

zhcathThe Many

asked in SB6190

Trying to activate the modem SB6190

Switching internet account from previous owner of property to mine with the same modem but internet provider (comcast) cannot activate my new account remotely, although the internet data shows normal on from their end.

4 months ago

ABaehrThe Many

asked in SB6190

IlemagThe Many

asked in SB6190

Repair request info for extended warranty thru credit card SB6190

Need help getting a repair estimated for my out of warranty Surfboard SB6190 modem. According to the documents needed I need to submit an Itemized estimate of repair identifying the item, the issue, cost of repair (parts, labor, tax). The invoice must have company letterhead and contact information. Has anyone does this or know who I can call/contact? Thanks

5 months ago

feradThe Many

asked in SB6190

unable to login to modem interface sb6190

I’ve been locked out of my SB6190 DOCSIS 3.0 modem after multiple log-in attempts. Never assigned password initially, now I am asked for user and password on sign in. how can I get back in?what is the latest firmware version for this modem?

5 months ago

dschu20The Many

asked in SB6190

SB6190 No WIFI and no lights ON

What do I do when my wi-fi stops and there's no lights at all on it?

5 months ago

WifiLNT1995The Many

asked in SB6190

Modem (SB6190) configuration

I have recently purchased a modem from Arris for my home WiFi. After activation of the modem, all my home WiFi’s networks aren’t showing up on all of our devices ( phones, iPads…) and my security cameras stopped working because of No WiFi. I called Xfinity (Comcast) to check on my home network’s’ disappearance. Xfinity said that the modem is ONLINE but there is something wrong inside the modem that needs to be configured out by the manufacturer (Arris). Xfinity asked me to call Arris directly for this configuration so Xfinity can get my home WiFi’s networks back. Any help or suggestions please?. Thanks!

6 months ago

CconklinThe Many

asked in SB6190

SSID in Sb6190

I can't find a ssid for Arris sb6190 modem

6 months ago

Mok9698The Many

asked in SB6190

arris SB6190 wont connect

My new modem will.not connect

6 months ago

CasFraThe Many

asked in SB6190

can Surfboard SB6190 connect wirelessly to internet? acting almost as a router on its own?

I need not only help for that question, which I suspect the answer is no. Here’s what’s happening:I formerly lived alone and used my modem and Linksys router without issue. I am now living with family who was very powerful Wi-Fi all throughout their large home. For a month- I’ve been able to connect without issue until today. My smart TV, MacBook and iPhone will not connect. Cannot find network or internet, my initial thought was to hook up reputed next to TV so has to get signal, right? But it’s old and cannot get internet from Wi-Fi (to then route out..). It has to be hardwired to internet source- which is wayyyy on other end of house. Help!!

6 months ago

elsethThe Many

asked in SB6190

New Surfboard SB6190, is it possible to disable any of the LED indicators?

Very happy with my Arris SB6190 that I purchased from Amazon last week. Called my ISP to add it to their system and speeds have been great.I logged into 192.168.100.1 and checked Configuration. I enabled the “Energy Efficient Ethernet” option which seems to be working fine. I was also looking around online and saw there may be a way to disable the LED lights on the SB6190, but I do not see that option when I login to the device and check “Configuration”.Is this a carrier or otherwise issue (if that’s fine it’s okay)? Alternatively, is there a way for me to see this configuration option that seems hidden from me right now?Product information page shows the following -Standard Specification Compliant: ARRIS DOCSIS 3.0 Cable Modem / RetailHardware Version: 3Software Version: 9.1.93VAgain, everything is working fine and I am a happy customer. I was just curious if there was a way to disable some of the LEDs.Thank you in advance for any help,Seth

6 months ago

alancThe Many

asked in SB6190

Sb6190 internet and power lights are white

I just started to have issues with zoom connectivity being choppy.I restarted by Sb6190 and realized the online and power lights show green upon starting up to boot, however once everything is booted and online the lights are white. Is that normal now? I seem to be connected to internet and my ISP doesn’t see anything wrong.

6 months ago

7queueThe Many

asked in SB6190

How to configure SB6190 ethernet connection for 1Gbps instead of the 100Mbps?

How do I get this modems Ethernet port to operate at it’s rated speed of 1Gbps? I didn’t see any configuration setting for this when I logged into it. Or is this SB6190 only capable of 100Mbps on the port?

6 months ago

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