Hi all,
We got a Surfboard 6190 modem and it’s hard for us to tell if the issues are from our ISP or modem, but our ISP thinks it’s our modem now. (There were also some repairs they needed to do on their end with the wires). But we are now still having severely reduced connection speeds. Paying for 400 mbps, getting about 20, and often it completely dies. The event log for our modem has constant inputs, attached at bottom. Anyone have any idea what’s going on and what we can do?
Thanks much,
Dust
(edit: CM-MAC information removed)
| Wed Jan 11 17:36:38 2023 | 4 | Service Change Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| Wed Jan 11 17:36:43 2023 | 5 | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| Wed Jan 11 17:37:00 2023 | 5 | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| Wed Jan 11 17:37:01 2023 | 5 | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| Wed Jan 11 17:37:04 2023 | 5 | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| Wed Jan 11 17:37:04 2023 | 5 | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| Wed Jan 11 17:37:32 2023 | 5 | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| Wed Jan 11 17:37:36 2023 | 5 | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| Wed Jan 11 17:37:46 2023 | 5 | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| Wed Jan 11 17:37:50 2023 | 5 | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
