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SBG7600AC2

SBG7600AC2

DOCSIS® 3.0 Gigabit Cable Modem & Wi-Fi® AC2350 Router

82 Topics
161 Replies

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82 Topics

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DujardinThe Many

asked in SBG7600AC2

Surfboard SBG7600AC2 keeps dropping wifi

I just bought a Surfboard router, but connection keeps dropping.

8 months ago

RWKThe Many

asked in SBG7600AC2

SBG7600AC2 not connecting to the inernet

My cable modem is three weeks out of warranty as of July 12, 2023. I power it down every night and leave it off until morning.I am the only one in the house so it gets used to stream and for some internet with the computer. Over the last year randomly on startup in the morning I would have to switch the computer cable ports because it would not connect to the computer until I did that. Randomly during the day the modem would turn off and then take a long time to boot back up. I thought it was the cable company doing it but now I find differently. On August 5, 2023 on first boot in the morning the system booted as usual then after a minute it shutoff and rebooted for no reason. It took about 5 minutes for it to get to the point where all the lights were lit on the front except the on line light. I tried a manual reset which did not help, I called my provider and they tried to ping the modem and I was told they could not detect the modem. I checked all the connections at that time and fo

8 months ago

Caelum YastoThe Many

asked in SBG7600AC2

I can access social media apps like youtube,facebook,instragram,etc. but i cannot play online games.

Recently, this week. I haven't played games, everytime I open it says no internet connection, but when I open social media apps, its valid!

9 months ago

jefranksThe Many

asked in SBG7600AC2

Arris SBG7600AC2 - one of the 4 ports is not working

My Arris SBG7600AC2 cable Wi-Fi modem has 4 Ethernet ports. I currently have all 4 in use. It appears the one I had connected to my PC for Internet connectivity has gone out. I have no Internet connection in this scenario. The green light is not blinking on this port, but is on the other 3. I used a cable tester to make sure the Ethernet cable was good, and it is. I plugged this cable in another Ethernet port (with blinking green light) on my cable modem and I get Internet connectivity to my PC. When my Ethernet connection is to this apparently bad port, and thus I have no Internet connection, I can use the Wi-Fi connection to the PC and I am successful in getting an Internet connection, but I’d prefer a wired connection. I can get around my issue by moving my wired connection to my printer to the Mesh network Ethernet port (which is using one of the good cable modem Ethernet ports), and then using that freed-up good/working port for my PC Ethernet connection. But, I had rather

9 months ago

Zi7ar21The Many

asked in SBG7600AC2

Bomba92The Many

asked in SBG7600AC2

sbg7600 loses internet connection multiple times per day

My 1 year old sbg7600 loses internet 5-6 times per day for 20+ minutes a time. I cannot find any support for this product that is still in warranty. This is the third Arris system that has failed in under 2 years. Unbelievable lack of quality from such a big brand. I'm surprised Best Buy still carries it.

11 months ago

artspoliceThe Many

asked in SBG7600AC2

Unable to login on the Surfboard Central App

Recently bought a SURFboard 5G7600AC2. When I try to activate SURFboard Central on my iPhone SE 2020 and iPad Mini 5 I get error message “Wi-Fi Communication Error” even though I’m connected to the Internet on both devices. Have spoken with two ARRIS technical support agents and neither one could figure out what the problem is. Any help would be greatly appreciated.

11 months ago

incompetentheroThe Many

asked in SBG7600AC2

SBG7600AC2 lifespan?

Is there a general consensus what the lifespan of a router is? I’m ok with the speed but I get random interruptions in my devices which causes them to reset poorly. I only know it to be true because I have alexa that really gets thrown when it loses connection. I have had the SBG7600AC2 for a few years now and while I wish it had a little more range, I can see thats is not the problem since the lights go out on the modem themselves. I love the combo units that save me from renting from xfinity. house is about 1700 square feet. Lets say I do upgrade to SURFboard G34 that is currently on sale. if someone was to recommend a extender to help me boost the signal to the further away echos and give me a decent signal outback, what would you recommend? oh also idk why but every once in awhile with my new computer I have to restart it to get internet from the Ethernet port. I find it weird I can connect ot wifi but I figure thats more on my computer then it is is the router/modem combo.

11 months ago

bobstollerThe Many

asked in SBG7600AC2

admin password issue

I just installed my new Surfboard 7600 and all is working fine and the app works fine. During the setup process the app generated a complex password for the admin user which I have a copy of.However when I go to the web interface and try to login as the admin user it says that either the password is bad or there were too many failed logins.How do I get the web interface login to admin to work? Thanks

11 months ago

jwwhiteThe Many

asked in SBG7600AC2

internet connection

I cannot connect to the internet and turning the Arris on and off did not work

11 months ago

pwieberThe Many

asked in SBG7600AC2

Moving from central to legacy app.

I got a reply for a possible solution to my problem of moving from central to the Legacy app. However now when I went to the app now it is going through steps for activation to get device up and running. It is asking for service provider to connect to them. This is all happening. The router is connected to Xfinity already.All I wanted to accomplish with this new app was to see if there needs to have and updates or whatever.

11 months ago

Kim SearlesThe Many

asked in SBG7600AC2

SBG7600 signal levels

My signal keeps dropping. How do I resolve this.

11 months ago

OlaThe Many

asked in SBG7600AC2

Help with password reset SBG7600AC2

I have been trying since yesterday to change my network password. All my attempt to access the 192.168... login has failed. I have rest my modem countless times without any luck. I keep getting invalid password when I used admin as user name and password as pw. Can anyone help?I will appreciate it.

1 year ago

jengerferThe Many

asked in SBG7600AC2

Blocking Devices with parent control: the blocked day/time feature isn't working

I was able to select an ‘end time’ each day for my son and his laptop, in the past several weeks it won’t work. I can completely block his access by using the ‘block’ feature, however, when I try to chose specific times for the device to be blocked (eg 2100-2359), it doesn’t work. Thanks for reading - I appreciate thoughts/feedback - I went through the forum and verified I am using the feature correctly based on the tutorial pages, so I am not sure what my next steps are.

1 year ago

Bvczpk7980The Many

asked in SBG7600AC2

sbg7600ac2

I migrated to the new surfborad app ( it made me) now it shows that there are no devices connected. When i click on ADD Device, “migration in process. Please wait a few seconds” that has said that for the last 3 or 4 Hours.Our garage door mobile app won’t connect to it. I am really regretting this Modem/Router.

1 year ago

pwieberThe Many

asked in SBG7600AC2

moving from surfboard legacy to central.

I am trying to move from legacy to central and do not know what I am doing. We have the SBG7600AC2. We have had it for 3 years now and don’t know what kind of maintenance should be done on it.Going through the setup I get to screen that asks if you have previously installed Legacy app and am asked to migrate and I continue. However I cannot connect to home network. I get an error message-0015-1805. I have no idea what to do next. I could really use some help because this is really frustrating.thanks

1 year ago

ALedyardThe Many

asked in SBG7600AC2

new modem getting awful speeds

ive gotten 2 new modems that on the box say are capable of 800mbps down however when i run a speed test with my PC and it being the only thing on the network, im barely getting 200 down. i pay for 800mbps so im trying to get at least 500-600 down. contacted XFinity and they say its a modem issue but i cant get ahold of an agent via live chat because the site cant find its own modem. bought it at best buy and i just have no clue what to do. any tips?

1 year ago

ipurrpleThe Many

asked in SBG7600AC2

please help!

I need the chat but kept sending me to this? I need help. Wifi is fine but internet 5G kept disconnecting repeatedly SBG7600AC2

1 year ago

ipurrpleThe Many

asked in SBG7600AC2

please help

SB7600AC2. Wifi is fine but internet 5G kept disconnecting…. I had technician come this morning….all good but once he left. Problem still not solved

1 year ago

Mjones862The Many

asked in SBG7600AC2

no wifi

Sbg 7600ac2 surfboard. Internet down for maintenance. When it came back up no wifi. Looks good on spectrums end. Factory reset brought up wifi for about 30 secs then went off again. Any ideas?

1 year ago

user3430943The Many

posted in SBG7600AC2

Frustrating experience with SURFboard SGB7600AC2

I tried replacing my rental modem/router/wifi with a SGB7600AC2 and it did not go well. After informing my cable provider that I wished to use my own modem, they asked me for relevant info about my new modem. I gave them make/model and MAC info. My old modem stopped working at which time I plugged in the new one. I waited 15-20 minutes. Eventually the default wifi SSID showed up and I connected to it and then connected to the surfboard. It was at this point that things went sideways. I could browse some sites on the Internet but not others. It sort of felt like I was in a walled garden. However, it finally dawned on me that I was able to reach IPv6 sites (like Facebook) but not sites which only used IPv4 (which happens to be about 75% of the sites that I frequent). In any case, after looking through the settings and logs, etc, I discovered that the modem was not requesting an IPv4 address via DHCP even though it was configured for DHCP. I was getting a /60 IPv6 prefix via pr

1 year ago

allsillThe Many

asked in SBG7600AC2

unit will not power on

Power cycled my unit, now only the power light turns on. Did a warranty check and it says my unit is covered till 4/29/2023.SBG7600AC2 == (edit: private information removed) How do I get warranty support

1 year ago

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